Provide Support Live Chat vs Help.com
Take a look at how Provide Support Live Chat and Help.com stack up against each other across pricing, features, and support using feedback from real users like yourself. Provide Support Live Chat scores 4.4 out of 5 from 16 reviews, while Help.com has been rated 4.4 out of 5 from 5 reviews.
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At a Glance
Overview
Provide Support is a hybrid live chat and real-time website visitor monitoring platform for support teams. The solution lets organizations manage chat invitations, push pages, call transfers, canned answers, and more. Key features include customization and branding, native operator consoles, spel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Help.com is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Small Business
$15.00
/ month
Corporate
$30.00
/ month
Enterprise
$60.00
/ month
No pricing information available
Reviewer's Segments
Small Business
68.75%
Mid Market
12.5%
Enterprise
18.75%
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
16
- Adobe Commerce (Magento Commerce)
- BigCommerce
- Drupal
- Google Analytics 360 Formerly Google Analytics Premium
- Help Scout
- HubSpot
- Intercom
- Intuit Mailchimp
- Joomla
- LiveAgent
- MODX
- Microsoft Teams
- Pipedrive
- Shopify
- Squarespace
- Stripe
- Trello
- Twilio
- Volusion
- Wix
- Zoho CRM
Total integrations:
8
- Adobe Commerce (Magento Commerce)
- BigCommerce
- Drupal
- Google Analytics 360 Formerly Google Analytics Premium
- Help Scout
- HubSpot
- Intercom
- Intuit Mailchimp
- Joomla
- LiveAgent
- MODX
- Microsoft Teams
- Pipedrive
- Shopify
- Squarespace
- Stripe
- Trello
- Twilio
- Volusion
- Wix
- Zoho CRM
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Provide Support, LLC
- Located in New York, NY, United States
- Founded in 2003
- By Help.com
- Located in Austin, Texas, United States
- Founded in 2014
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