Provide Support Live Chat Reviews & Product Details

Provide Support allows you or your team to chat (or reply to emails when offline) easily across multiple websites. I have multiple websites and it is great to only have to monitor one window or one mobile app.

Desktop console doesn't remember the column widths and it would be nice if it had an option to auto resize all columns instead of having to do each column individually

The visitors tab is great for monitoring your site in realtime - what page are they visiting, what country are they in, and more. This allows us to understand traffic and if necessary, adjust firewall rules to block certain countries. Being able to chat with visitors across multiple websites with one interface. One price whether you use it on one site or several!

In principle, using this software seemed very innovative and interesting. The icons are clearly understandable when handling the software, I can see who is online and available as an operator at the right time. It also shows me when someone is writing and that is very useful for me.

I think that until now I have not noticed any negative aspect to provide support but if I would like them to change the design a bit since it can be seen as old. I think they need a more youthful design to get more attention.

One of the biggest problems I've solved using provide support is that it offers me the ability to transfer ongoing conversations between agents. The other agent can follow the case and respond in seconds. It is useful when an agent does not have the knowledge to solve the case. Thanks to the transfer of chats, there is no delay, which increases customer satisfaction.

I am wondering if it is cost effective! Also it was difficult to implement and we did not have great resources at our hand

An impressive benefit is the ability to monitor websites in real time. I also like the live chat accessibility

In selling many of our health and health care products we are able to monitor sales and also speak with customers that may need more help in finding what they need

Provide Support is easy to install on the website. The administrative portal is easy to use, easy to add users, remove users and group users to different support groups. The operator's console is also very intuitive and easy to use. The information the user submits to start the chat is easy to find and you can also find information about the user like their IP and country.

The administrative portal and chat pop up box look dated. They need to be updated.

We need a way to live chat with prospective and current customers from our website. Not everyone is ready to pick up a phone and make a call, but they are willing to chat us. We have increased the number of leads received from the website by being able to chat with potential customers.

The fact that my department has been using is for about a decade and in that time frame it was down for 10 minutes once like 5 years ago. It also has all of the features that I need. I have used some of the big ticketing systems such as Zendesk and Salesforce and their chat implementations are not as robust.

Love it all. I cannot put any dislikes for this product. It is better than any other that i've used.

It has enabled me to handle more request coming in to my support agents. Instead of being bogged down by phone calls they can easily handle multiple chats at the same time. The interface is really clean. Client satisfaction is up because of that.

We have used a number of other solutions to the problem of offering customers live support on a web page, but the other options we have used required us to sit on our web site all day long waiting for support requests to come in. This gives us the flexibility of installing the client on the work stations and getting notifications of support requests that come in.

Setting up new users was a bit painful, but we also weren't doing it often enough that it was too terribly awful. I don't remember when you started a chat with the team if it required you to select "sales" or "support" those were the 2 teams we had set in place as to help direct/guide customers to the correct team to deal with their requests.

Any customers that would come to our website and want/need support for the products we sold we would be able to help them without having to camp on our website. The main benefit that everyone liked was the ability to answer questions outside of the website altogether but also be able to get back to the website quickly through links.

The Provide Support program is easy to implement, very customizable, and provides another support avenue to my clients. Many of my clients find Provide Support to be a faster communication solution than a phone call or email.

The service does what I need and has never failed me. I would like to see a mobile app developed so that I can use the service from a mobile device.

We want to be accessible to our clients in every way possible. Provide Support enables us to be both proactive and reactive to our clients questions and needs.

It is an easy to use interface both from my point of view and that of any visitor that activates the live support chat option. It is very easy to set up and can be personalized to match the identity of your website.

There's not really anything to dislike although I found the default console settings not really to my personal needs or requirements. Having said that it is easy to uncheck the options you don't want and check any extras that you do.

We needed a website live support system to enable visitors to talk directly to us in real time but being a small business with finite resources we did not want to spend a fortune. This was the perfect solution for cost effectiveness.

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It's very easy to upload files, change who is working on the call/support ticket and document what needs to be done.

The UI is outdated. I think that if it was a little more modern looking than it would be a little easier to use.

Mostly that candidates simply write in with problems that they have. We take that feedback and create a Zendesk ticket. Then we go and solve the issue.

I like that I have visibility as to which web page the customer is calling from. This way, I know what they were looking at when they had an issue or question.

Sometimes if I am remoting into my computer from home, there is a lag on the keyboard to the software. It can cause accidental typos.

Our customers have another outlet to get ahold of a customer service rep for their needs.

I liked the ease of use of the program and the few customizable things.

I disliked the lack of reporting features on Provide Support

We are using it to provide fast responses for a non-profit fundraising page. We have seen an increase in revenue using this product.

That I can chat and get support quickly for computer questions

There should be a longer trial than 10 days free

Quick fixes to computer problems

Its very simple and easy to use. The most important tool is the chat tool and it does it well for a fair price.

Not as feature-filled as some other competitors

Has enabled our business to reach more customers by providing a chat tool that can be easily found on all of our websites. The service is always reliable and does what we need it to do - provide an easy to use chat tool for our customers who need assistance while on our site.

It makes my routine task and job very easy

I don't have any thing specific which I dislike

It provide a good support flow

i really like the personalized detailed reports that really did help me improve our sales the cost is very competitive

i think Provide support should work more with user-friendly interface it took us a while to understand how to implement it in our site

we can see a clear increase in our sales and it made it a loot easier to communicate with our customers