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Methodology
ServiceNow
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Tradify
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At a Glance
Overview
ServiceNow is a cloud-based platform that automates and streamlines enterprise operations, focusing on IT service management (ITSM) and business process automation. It offers a suite of applications designed to manage workflows, incidents, and assets, enhancing operational efficiency and service ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Tradify is a cloud-based job and field-service management tool for contractors and service business owners. It helps capture enquiries, create quotes and invoices, schedule and dispatch staff, track time and jobs, manage purchase orders and supplier bills, perform job costing and markups, and syn... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Essentials
$10.00
/ month
Standard
$25.00
/ month
Enterprise
$50.00
/ month
Premier
$100.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Lite
$47.00
/ month
Pro
Contact Us
Plus
Contact Us
Pros and Cons
- Comprehensive suite of ITSM tools enhancing operational efficiency.
- Highly customizable workflows to fit specific business needs.
- Strong integration capabilities with various third-party applications.
- Robust reporting and analytics for informed decision-making.
- Scalable solutions suitable for large enterprises.
- Steep learning curve requiring significant training and onboarding.
- High implementation and licensing costs, especially for smaller organizations.
- Complexity may be overwhelming for small to mid-sized businesses.
- Performance issues reported when navigating between windows.
- Some processes involve multiple steps, making them cumbersome.
- Feature set closely aligned to trades/service workflows (quoting, scheduling, invoicing, job tracking).
- Broad built-in features that reduce need for multiple tools (job cards, timesheets, purchase orders).
- Good integrations with major accounting platforms (Xero, QuickBooks, MYOB, Sage) and Stripe for payments.
- Mobile apps for field staff enable timesheet capture and job updates.
- AI-like features such as SmartWrite and SmartRead to assist with descriptions and bill-reading.
- No publicly documented general-purpose API; integrations outside accounting/export may be limited or partner-only.
- Offline mobile functionality is not clearly documented and may be limited.
- Detailed pricing for Pro and Plus tiers and region-by-region tables were not publicly available in the reviewed materials.
- CRM/lead pipeline functionality is relatively basic compared with purpose-built CRMs.
Reviewer's Segments
Insufficient data to show segment split
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- In Person
- Live Online
- Videos
- Webinars
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
9
- Google Workspace
- Jira
- Okta
- Okta Customer Identity
- Okta Orchestrator
- Sage Business Cloud Accounting
- Slack
- Splunk
- Wiz
- Xero
- airSlate
Total integrations:
2
- Google Workspace
- Jira
- Okta
- Okta Customer Identity
- Okta Orchestrator
- Sage Business Cloud Accounting
- Slack
- Splunk
- Wiz
- Xero
- airSlate
Top Alternatives
Categories
Common categories include: Field Service Management Software.
Company Details
- By ServiceNow
- Located in Santa Clara, California, United States
- Founded in 2004
- By Tradify (operated by Tradify HQ; acquired by Access Group)
- Located in Auckland, New Zealand
- Founded in 2013
