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Zendesk CRM
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At a Glance
Overview
Zendesk CRM is a robust customer relationship management software designed to streamline communication and enhance customer service experiences. It offers tools for managing customer interactions, support tickets, and sales pipelines, allowing businesses to build stronger relationships with their... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Iris CRM is a user-friendly CRM that is rooted in simplicity and usability. It’s a cloud-based platform designed to work as ERP for agents and consolidate day-to-day operations into a single platform. It also features tools that support residual income operations, merchant onboarding, lead and li... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Team
$19.00
per / month
Growth
$49.00
per / month
Professional
$99.00
per / month
Enterprise
$199.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Full System Plan
$0.00
/ month
Residuals Only Plan
$1799.00
/ month
Pros and Cons
- User-friendly interface
- Robust mobile application
- Extensive integration options
- Strong onboarding support
- Comprehensive feature set
- Advanced features reserved for higher-tier plans
- Limited API calls on lower-tier plans
- Additional costs for certain add-ons
Not enough data available.
Not enough data available.
Reviewer's Segments
Insufficient data to show segment split
Small Business
79.79%
Mid Market
18.09%
Enterprise
2.13%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
5
- Authorize.Net
- Capsule CRM
- CardConnect
- Concord
- DocuSign
- FreshBooks
- Global Payments
- Google Workspace
- Hootsuite
- HubSpot
- LiveChat
- Microsoft Outlook
- Slack
- Stripe
- Trello
- Twilio
- Zapier
Total integrations:
13
- Authorize.Net
- Capsule CRM
- CardConnect
- Concord
- DocuSign
- FreshBooks
- Global Payments
- Google Workspace
- Hootsuite
- HubSpot
- LiveChat
- Microsoft Outlook
- Slack
- Stripe
- Trello
- Twilio
- Zapier
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By IRIS CRM
- Located in Brooklyn, NY, United States
- Founded in 2010
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