Zendesk CRM vs Salesforce Sales Cloud

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Salesforce Sales Cloud Logo

Salesforce Sales Cloud

4.4
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At a Glance
Zendesk CRM Logo
Zendesk CRM
Starting at:
$19.00//month
Salesforce Sales Cloud Logo
Salesforce Sales Cloud
Starting at:
$25.00/seat/month
Overview
Zendesk CRM Logo
Zendesk CRM
Zendesk CRM is a robust customer relationship management software designed to streamline communication and enhance customer service experiences. It offers tools for managing customer interactions, support tickets, and sales pipelines, allowing businesses to build stronger relationships with their... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Salesforce Sales Cloud Logo
Salesforce Sales Cloud
Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based o... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Salesforce Sales Cloud - Salesforce Sales Cloud Homepage
View 1 images
Salesforce Sales Cloud Screenshots
Salesforce Sales Cloud Homepage
Salesforce Sales Cloud Homepage
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Pricing
Zendesk CRM Logo
Zendesk CRM
Free trial available
Free plan available
Billing type Recurring Subscription
Team
$19.00
per / month
Growth
$49.00
per / month
Professional
$99.00
per / month
Enterprise
$199.00
per / month
See all pricing
Salesforce Sales Cloud Logo
Salesforce Sales Cloud
Free trial available
Free plan available
Unit Seat
Billing type Recurring Subscription
Essentials
$25.00
per seat / month
Professional
$75.00
per seat / month
Enterprise
$150.00
per seat / month
See all pricing
Pros and Cons
Zendesk CRM Logo
Zendesk CRM
Pros
  • User-friendly interface
  • Robust mobile application
  • Extensive integration options
  • Strong onboarding support
  • Comprehensive feature set
Cons
  • Advanced features reserved for higher-tier plans
  • Limited API calls on lower-tier plans
  • Additional costs for certain add-ons
Salesforce Sales Cloud Logo
Salesforce Sales Cloud
Pros
  • 24/7 customer support from a dedicated service team
  • Lots of automation and personalization features
  • Cloud-hosted system for faster performance
  • Open API with tons of integrations available
  • Comprehensive sales, service, and marketing
Cons
  • Not suitable for on-premises deployment
  • No live-chat support
  • Can be complex for some
Reviewer's Segments
Zendesk CRM Logo
Zendesk CRM
Insufficient data to show segment split
Salesforce Sales Cloud Logo
Salesforce Sales Cloud
Small Business
21.71%
Mid Market
45.26%
Enterprise
33.03%
Deployment
Zendesk CRM Logo
Zendesk CRM
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Salesforce Sales Cloud Logo
Salesforce Sales Cloud
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk CRM Logo
Zendesk CRM
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Salesforce Sales Cloud Logo
Salesforce Sales Cloud
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Zendesk CRM Logo
Zendesk CRM
  • Documentation
Salesforce Sales Cloud Logo
Salesforce Sales Cloud
  • Documentation
Integrations
Zendesk CRM Logo
Zendesk CRM
Total integrations: 5
  • 8base
  • Adobe Acrobat DC
  • Agility CMS
  • Apollo.io
  • Better Stack
  • BigContacts
  • BigMarker
  • BigTime
  • Bloomreach Commerce Experience Cloud
  • BrightTALK
  • BuiltWith
  • Capsule CRM
  • ChatBeacon
  • Chatter
  • ClickDesk
  • Cognism
  • Constant Contact
  • Demio
  • Emma
  • FreshBooks
  • Gmail
  • GoToWebinar
  • Google Drive
  • Helpdesk
  • Hootsuite
  • Leadpages
  • LiveChat
  • LivePerson
  • ON24
  • Okta
  • Pinecone
  • Respond.io
  • Rocketlane
  • Salesforce Marketing Cloud
  • Shopify
  • SpatialChat
  • Supportbench
  • Trello
  • Wappalyzer
  • WorkCast Present+
  • Zapier
  • Zoom Events and Webinars
  • eWebinar
  • iContact
Salesforce Sales Cloud Logo
Salesforce Sales Cloud
Total integrations: 39
  • 8base
  • Adobe Acrobat DC
  • Agility CMS
  • Apollo.io
  • Better Stack
  • BigContacts
  • BigMarker
  • BigTime
  • Bloomreach Commerce Experience Cloud
  • BrightTALK
  • BuiltWith
  • Capsule CRM
  • ChatBeacon
  • Chatter
  • ClickDesk
  • Cognism
  • Constant Contact
  • Demio
  • Emma
  • FreshBooks
  • Gmail
  • GoToWebinar
  • Google Drive
  • Helpdesk
  • Hootsuite
  • Leadpages
  • LiveChat
  • LivePerson
  • ON24
  • Okta
  • Pinecone
  • Respond.io
  • Rocketlane
  • Salesforce Marketing Cloud
  • Shopify
  • SpatialChat
  • Supportbench
  • Trello
  • Wappalyzer
  • WorkCast Present+
  • Zapier
  • Zoom Events and Webinars
  • eWebinar
  • iContact
Top Alternatives
Zendesk CRM Logo
Zendesk CRM
See all alternatives
Salesforce Sales Cloud Logo
Salesforce Sales Cloud
See all alternatives
Categories

Common categories include: CRM Software.

Company Details
Zendesk CRM Logo
Zendesk CRM
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Salesforce Sales Cloud Logo
Salesforce Sales Cloud
  • By Salesforce
  • Located in San Francisco, California
  • Founded in 1999