Suggested products
At a Glance
Help Desk Software
Live Chat Software
Overview
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood… Learn more
Enterprise
Mid Market
Small Business
ChatBeacon
ChatBeacon Live Chat is a live chat software that runs on both cloud and installable versions. ChatBeacon provides users with key features and tools that lets users chat with customers in real-time, and monitor and analyze your website’s traffic, in addition to other important functions. Learn more
Enterprise
Mid Market
Small Business
Pricing
Standard
$20
Per Month
Professional
$35
Per Month
Enterprise
$50
Per Month
Free Trial Available
Pricing Available
Starting
$99
Per Month
Free Trial Available
Pricing Available
Pros & Cons
Zoho Desk Pros
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
Zoho Desk Cons
- The wealth of features on offer can make it harder for beginners to pick up the software.
ChatBeacon Pros
There is not sufficient information
ChatBeacon Cons
There is not sufficient information
Screenshots
Zoho Desk
ChatBeacon
Videos
Zoho Desk
ChatBeacon
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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