Zoho Desk vs ChatBeacon

Take a look at how Zoho Desk and ChatBeacon stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho Desk scores 4.4 out of 5 from 5205 reviews, while ChatBeacon has been rated 4.6 out of 5 from 59 reviews.
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Zoho Desk Logo

Zoho Desk

4.4
(5,205)
ChatBeacon Logo

ChatBeacon

4.6
(59)
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At a Glance
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
ChatBeacon Logo
ChatBeacon
Starting at:
$99.00/month
Overview
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
Zoho Desk screenshot 1
Zoho Desk screenshot 2
Zoho Desk screenshot 3
Zoho Desk screenshot 4
Zoho Desk screenshot 5
Zoho Desk Homepage
Zoho Desk Homepage
ChatBeacon Logo
ChatBeacon
ChatBeacon Live Chat is a live chat software that runs on both cloud and installable versions. ChatBeacon provides users with key features and tools that lets users chat with customers in real-time, and monitor and analyze your website's traffic, in addition to other important functions. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
ChatBeacon
View 5 images
ChatBeacon Screenshots
ChatBeacon screenshot 1
ChatBeacon screenshot 2
ChatBeacon screenshot 3
ChatBeacon screenshot 4
ChatBeacon screenshot 5
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Pricing
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
ChatBeacon Logo
ChatBeacon
Free trial available
Free plan available
Billing type Recurring Subscription
Starting
$99.00
/ month
See all pricing
Pros and Cons
Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
ChatBeacon Logo
ChatBeacon
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
ChatBeacon Logo
ChatBeacon
Small Business
30.51%
Mid Market
55.93%
Enterprise
13.56%
Deployment
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
ChatBeacon Logo
ChatBeacon
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ChatBeacon Logo
ChatBeacon
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ChatBeacon Logo
ChatBeacon
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zoho Desk Logo
Zoho Desk
Total integrations: 27
  • Adobe Connect
  • Asana
  • Bigin by Zoho CRM
  • Clearbit
  • GoTo Connect
  • Google Analytics
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot
  • Intuit Mailchimp
  • Jira
  • Microsoft Teams
  • Ortto Formerly Autopilot
  • Pinecone
  • Ring Central
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SurveyMonkey
  • TeamViewer
  • Zendesk
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
ChatBeacon Logo
ChatBeacon
Total integrations: 9
  • Adobe Connect
  • Asana
  • Bigin by Zoho CRM
  • Clearbit
  • GoTo Connect
  • Google Analytics
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot
  • Intuit Mailchimp
  • Jira
  • Microsoft Teams
  • Ortto Formerly Autopilot
  • Pinecone
  • Ring Central
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SurveyMonkey
  • TeamViewer
  • Zendesk
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
Top Alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
ChatBeacon Logo
ChatBeacon
See all alternatives
Company Details
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000
ChatBeacon Logo
ChatBeacon
  • By CodeBaby Corp.
  • Located in Colorado Springs, CO, United States
  • Founded in 2001