ChatBeacon Reviews & Product Details

It's so easy to use, it's almost effortless, it's very easily added to websites so customers can start chatting. The video calls are top quality, which is sometime unheard of when in a browser, this makes it a lot easier to communicate effectively.

Customization tools could be clearer and in one single window to allow for more streamlined changes. It can also be a bit pricey if you're only a small business.

We're able to connect seamlessly with our customers and we're able to assist them with whatever they need in great time. The customer satisfaction has definitely risen since using ChatBeacon.

ChatBeacon allows our student athletes to SMS message our dietetics staff while they are away or traveling with their respective sports teams. They can text any questions about nutrition to one simple phone number, and any member of our dietetics staff can answer the message and chat back and forth from one simple application. It’s great to have all the chat records stored in one place. We can also save notes about the athletes, such as dietary restrictions, that any dietician can reference during the chat session.

So far, we have had very positive experiences with ChatBeacon. I can’t say there is anything we dislike.

We use ChatBeacon in a unique way, so you never know what kind of unexpected ways it can be utilized for you. If you think it is only for customers to chat on a website, there are so many other features that you may not even be aware of. During the initial demo, our specialist tailored the session specifically to our needs and showed us how to solve problems we didn’t even know we had.

I’ve done a lot of research trying to find the best Chat software for my needs. What sets Chat Beacon apart is how easy it is to set up exactly what we want and more importantly how professional they are are whenever I talk to them. They treat you with great respect and I felt like I was their main customer! To me, this is the best Chat System in the industry. I highly recommend Chat Beacon! You won’t find a better product!

Nothing to dislike! They have tech support for all smartphones and computers!

The future with Customer Service is going towards Chat. I love how quick they are to respond and seem to always have the answer to all questions!

We have been using SightMax (the older version of ChatBeacon) on our luxury automotive dealership’s website for years. Our clients love being able to chat with us in real-time, through live chat. We are able to capture leads, answer questions about inventory, financing, repairs, and even schedule maintenance appointments and test drives. We’ve noticed that live chat isn’t commonly used within our industry, so our clients say that feature really sets us apart from others out there.

This is not an issue with SightMax per se, but a limitation with live chat in general. With the high volume of chats we receive in a day, it’s sometimes difficult to handle them all in a timely manner. We also receive a lot of after hours chats that we wish we could answer immediately. HOWEVER, we’re told that with the upgrade to ChatBeacon, we can employ chatbots to act as agents when we are busy with clients on the showroom floor or when our dealership is closed for the day. The ChatBeacon upgrade is something we absolutely plan on doing when time allows. Knowing the customer service at ChatBeacon, we’re certain it will be a smooth transition.

SightMax instantly connects us to clients all over the world. We can cater to the needs of every visitor that comes to our website. Since our clients are looking to make a substantial purchase on a luxury vehicle, the personal touch of live chat makes all the difference to them. We’ve seen a substantial increase in revenue and customer satisfaction because of that

The experience from day 1 was very positive. Drago demo'd the product, set up a test environment, helped in the implementation process, went out of his was to answer many questions we had and also helped to setup an AI integration. Amazing experience from the start!

I have nothing negative to say about it.

Chat Beacon integrated with Motion.ai and Hubspot was a sure shot fix for speed to lead. With a busy pre-sales department, the AI triage running on the Chat Beacon platform is getting help to visitors quicker and without the need for human interaction in some cases. We have also had several sales because of this.

Really like that they offer a self-hosted solution.

The improvements to the Windows app have been well received, but it'd be great to get a mobile and mac companion apps.

We're providing clients with the ability to connect in real-time to their current and potential clients. We're noticing increased engagement and higher satisfaction.

Me gusta ChatBeacon porque es un software bastante sólido y me ha permitido estar en contacto directo con mis clientes y brindarles apoyo, esta actividad aumenta las ventas en la empresa. Esto, complementado con una instalación fácil y una interfaz bastante intuitiva, hace que mi equipo de trabajo sirva a nuestros clientes de manera más fluida, lo que hace que el negocio mejore de muchas maneras, algo que pocos programas apenas pueden lograr.

Después de mucho tiempo usando este software y probando todas sus actualizaciones, puedo decir que hasta ahora no hay nada que no me guste, es un software que da resultados y se adapta a todo tipo de empresas, puede comprender a los clientes en todo el mundo gracias a herramientas que nos ofrecen lo mismo y mejor, pero mantienen a su equipo motivado gracias al hecho de que ChatBeacon nos permite dar puntos a los mejores trabajadores, de esta manera, este software fácil de usar mejora enormemente mi negocio.

Con ChatBeacon puedo brindar asistencia y apoyo de manera simple y cómoda a todos mis clientes desde mi sitio web en tiempo real o simplemente programar saludos automáticos cuando ingresan a mi sitio web para que su estadía sea más placentera en el momento en que visitan nuestro sitio, el hecho de que podamos tener un contacto tan directo con clientes o clientes potenciales nos ha permitido crecer mucho a nivel de ganancias gracias al puente que creamos entre el cliente y nuestra empresa.

Live chat tools and customer service are abundant on the internet these days, for this reason it is very difficult for them to stand out at first glance, however one that has achieved this is chatbeacon since it apart from offering us very useful tools For the attention of our clients and the comfort of our workers, it also offers us customization at incredible levels, allowing our attention chats to have the image of our start and to integrate well into our websites.

When we use software such as Chatbeacon we will hardly notice any problems in its use or nonconformities since it is very well achieved and fulfills its purpose like no other software would, this is due to a great management of constant updates that have achieved a result. incredible, in my opinion the best live chat and customer service tool with which I have had the opportunity to come across

The benefits that Chatbeacon offers me are many since it has allowed me to provide better attention to my clients since they have much more efficient responses and in less time due to the implementation of Chatbeacon, this allows us to have much more free time so that we can dedicate to other activities of our business, without a doubt an ideal tool for any business that needs to be able to serve its clients directly on its website

What I like about this software is that it provides great ease of use, how light, fast and editable it is. It is quite complete comparing it to many other similar services, being able to edit any part of the chat doing it automatically with Bots or attending people "face to face". Knowing how this online Chat platform and implementing it on your website is quite simple, the platform is very intuitive, the support team is very attentive to help their clients. Without a doubt, a very good quality software.

I consider that this software is almost perfect, its only major flaw may be its price, it is some expensive considering similar software, however, if we consider all the benefits and tools offers it may be acceptable. They could try to make prices more flexible so that the software is up to date reach of many more people, this would also be beneficial for ChatBeacon because I am sure they would have many more clients.

Chatbeacon has allowed me to support my clients or potential clients in an easy and simple way without consuming excessive resources. We can simply enter ChatBeacon Freedom and start answering questions in real time, this is very helpful since we can finish to convince potential customers with their doubts and thus finish motivating them to buy our products

The tool is easy to get hands on thanks to its awesome UI. It offers amazing features and makes live chat easy and fast. The tool is also affordable compared to the competitor.

The tall is positive all round and nothing to complain about.

Live chatting is now easy. The tool is very capable.