ChatBeacon Reviews & Product Details

In built translation. So i represent a global company through digital channels. Being that webchat is a free service available across the globe (unlike telephony) we used to receive so many inbound coms from non English speakers. Its company policy to communicate solely in English, so these coms were macro-ed away. So, after a years hiatus where the webchat contract moved to Manilla, we've begun using ChatBeacon. All i can say is wow. it couldn't be more intuitive. I also personally enjoy the fact i can handle multiple transactions at once, it takes a lot of pressure off my role and has brought a certain freedom.

Not much. All i do is utilize the software to do the best job i can. But after meetings with my colleagues and managers, there needs to be more customization and categorization options. But as I say, I can get my job done, so I'm marginally happy.

As stated previously, the language barrier with our customers, has all but disappeared now. We've over come both an obstacle, and a situation that was slightly threatening the ongoing contract we had with the client. In fact we're thriving now, with new lines of business.

It's so easy to use, it's almost effortless, it's very easily added to websites so customers can start chatting. The video calls are top quality, which is sometime unheard of when in a browser, this makes it a lot easier to communicate effectively.

Customization tools could be clearer and in one single window to allow for more streamlined changes. It can also be a bit pricey if you're only a small business.

We're able to connect seamlessly with our customers and we're able to assist them with whatever they need in great time. The customer satisfaction has definitely risen since using ChatBeacon.

ChatBeacon allows our student athletes to SMS message our dietetics staff while they are away or traveling with their respective sports teams. They can text any questions about nutrition to one simple phone number, and any member of our dietetics staff can answer the message and chat back and forth from one simple application. It’s great to have all the chat records stored in one place. We can also save notes about the athletes, such as dietary restrictions, that any dietician can reference during the chat session.

So far, we have had very positive experiences with ChatBeacon. I can’t say there is anything we dislike.

We use ChatBeacon in a unique way, so you never know what kind of unexpected ways it can be utilized for you. If you think it is only for customers to chat on a website, there are so many other features that you may not even be aware of. During the initial demo, our specialist tailored the session specifically to our needs and showed us how to solve problems we didn’t even know we had.

We have been using SightMax (the older version of ChatBeacon) on our luxury automotive dealership’s website for years. Our clients love being able to chat with us in real-time, through live chat. We are able to capture leads, answer questions about inventory, financing, repairs, and even schedule maintenance appointments and test drives. We’ve noticed that live chat isn’t commonly used within our industry, so our clients say that feature really sets us apart from others out there.

This is not an issue with SightMax per se, but a limitation with live chat in general. With the high volume of chats we receive in a day, it’s sometimes difficult to handle them all in a timely manner. We also receive a lot of after hours chats that we wish we could answer immediately. HOWEVER, we’re told that with the upgrade to ChatBeacon, we can employ chatbots to act as agents when we are busy with clients on the showroom floor or when our dealership is closed for the day. The ChatBeacon upgrade is something we absolutely plan on doing when time allows. Knowing the customer service at ChatBeacon, we’re certain it will be a smooth transition.

SightMax instantly connects us to clients all over the world. We can cater to the needs of every visitor that comes to our website. Since our clients are looking to make a substantial purchase on a luxury vehicle, the personal touch of live chat makes all the difference to them. We’ve seen a substantial increase in revenue and customer satisfaction because of that

Really like that they offer a self-hosted solution.

The improvements to the Windows app have been well received, but it'd be great to get a mobile and mac companion apps.

We're providing clients with the ability to connect in real-time to their current and potential clients. We're noticing increased engagement and higher satisfaction.

I use this for all of my client calls and web confrences. Never had any issues!!

Every now and then there’s a loss in connection, but I think it was an internet issue

I am able to efficiently and effectively see my clients and co workers using this program

Chat beacon is our main communication tool for reaching out and conversing with our clients! Never had any problems

Well thought out system but there are occacial bugs. They always seem to be updating though!

Able to reach out to thousands throughout several different outlets using Chat Beacon.

First off, it is so much more prettier and streamline than the previous application (ITYX)we used. Our old application was so dated and looked like it was made in the 90s. ChatBeacon is great as I can easily communicate with my customers and share information. I've had to contact support for an enquiry and they were brilliant, they were able to assist me efficiently and wasn't the robotic support you get from some companies.

I think it's great so far, there's nothing I can say I dislike.

Live chat is an important channel for our business and for most businesses in this day and age. Applications such as ChatBeacon is something that you will need to to keep interactive with your customers. After using various other chat applications, this is the best one so far and I hope my company sticks with using ChatBeacon

I really like the stability and easy use of Chatbeacon. Being able to interact with customers 24/7 is a huge part of our business

The user interface could be updated and layout differently

Ease and access to our customer

The quick interaction with our customers, support at any moment,

I haven’t find something that I don’t like

Team work everyone can have easy acces

The easiest way for inter-departmental communication and communication with our customers is to provide an easy pop-up on my department's website. Chatbeacon has been a boon because it is so light weight and even after its integration in our website, our website loads pretty fast. ChatBeacon goes beyond simple chatting with features such as video calling and a very professional customer care service.

Honestly, there isn't anything to dislike about Chatbeacon. It delivers all that it promises and beyond. I wish it had a special corporate plan though.

We support inter-department communication and communication with our customers by integrating ChatBeacon directly onto our company's website.

ChatBeacon gives us the ability to customize almost any visual aspects of the user experience. This is ideal for our company since we serve many clients who have different needs.

With the recent upgrade to ChatBeacon, there are some features from the last version that we miss.

We are now able to connect with more of our over seas customers as well as provide an alternate mode of communication for people who prefer to connect via online. It is easy to obtain instant feedback from our customers with post chat surveys, and we get a second chance to help our customers who may be having trouble with our sites.

I love how easy it is to add it to our website. Makes it very easy for viewers to contact us through our website. The quality of the video calls is amazing too and much better than Skype than we previously used. This makes our customer service overall better than our previous methods to do so.

Because it is relatively new, not everyone is accustomed to this interface, so I have to teach all of my assistants or people who have to use it about it. It becomes hard at some point because they are not used to adding HTML code to a website and sometimes have also deleted a part of the HTML code, adding more work for me to do.

I use it as a business analyst at Case Western to analyze and survey the quality of the calls that we receive and help our HR department in improving our overall quality.

I use ChatBeacon for my faculty website so that I can redirect my students and potential employers better. Instead of them contacting me for information or getting lost on my website, they simply use ChatBeacon to get automated responses to common questions. During the office hours, my assistant manages ChatBeacon's responses and takes over the conversation if the visitors are not satisfied with the automated responses.

I have been using ChatBeacon for about a year and I haven't found any bugs or problems in it. I wish they had a discounted plan for educators or students.

I can set up automated responses which provide a Customer Service like experience. I love the trial period. It was very easy to integrate into my website with just a few lines of HTML code.

Best Chatting Service On The Market! For my company!

The layout of the program and the complicated process of updating it

With ChatBeacon, I have solved various communication problems with other buildings

I like that ChatBeacon Live Chat always works and never disappoints. From its many features and capabilities, we can now interact with our customers and handle their queries on time and with no hassle.

ChatBeacon Live Chat is one of those tools that will never annoy you.

Perfection when it comes to live chatting.

We desperately needed a live chat tool when we installed ChatBeacon Live Chat and it has surely never disappointed us. With the many features and a simple interface, the tool has made it easy for our business to engage with our web visitors and customers. It is one tool that has been very helpful to our business more so in the customer care department.

It is a cool tool and haven't found any flaws so far.

With ChatBeacon Live Chat, it is all about easy and effective live chatting. This therefore means that handling issues online is seamless and effective.

Engaging with our web visitors is key and ChatBeacon Live Chat offers the best platform. With its easy to use and understandable live chat features, this tool makes live chatting a breeze.

ChatBeacon Live Chat is effective with absolutely zero flaws.

All live chat needs are met with ChatBeacon Live Chat.

Every business needs a live chat tool and ChatBeacon Live Chat is what we use in our business. The tool is very effective in that customization as well as using the tool is seamless. It makes live chat flawless and easy.

ChatBeacon Live Chat has never given me reasons to doubt its capabilities. It is simply the best any business can get.

Regarding live chat, no tool can math the capabilities of ChatBeacon Live Chat. It has made it easy to interact with web visitors as well as handling their issues within shortest time possible.

As a customer care support expert, I always use ChatBeacon Live Chat to engage customers and web visitors. The tool is powerful, simple and easy to use. There are many features and most importantly, the tool is secure and with a simple User Interface.

Can't complain of anything as ChatBeacon Live Chat has been very effective.

With ChatBeacon Live Chat, engaging customers is easy. It is easy to use making it easy for web visitors and customers to use it.