ChatBeacon Reviews: 4.6/5 — Highly Rated

Chat Beacon provides you with an excellent live chat service but there are a few features that means it is more than just this. The team inbox and chat sharing feature really helps communication between the team when dealing with customers and means all correspondence and information about a customer is stored in the one place, making it easy to view the case history. This also helps share responsibility with the wider team and makes sure work is completed by people currently in the office. There is also an incredibly detailed and helpful knowledge base that has really helped us get the most out of chat beacon. It provides great tutorials and information on getting the most out of it and can clear a lot of things up.

As there is a choice between the different chatbots you use, it can be a little bit confusing as to which one to go for and i found that there was a bit of research outside of the chat beacon website to do. If they more accurately explained the differences and benefits to each one this would be much more helpful.

We able to provide a live chat service that the whole team can contribute to, as we are a small business different members of the team have different expertise and the ability to share the support workload means that queries are dealt with much quicker and customers receive the appropriate response.

Chat Beacon is so easy to set up, you do not need to have any experience with live chat portals or their inner workings, this makes it great for a small business that want their customers to have a higher level of support. Any problems you do have the support team will be happy to help. Online support is such an important part of any business and is something that can be used for free by customers all over the world which is why we went with Chat Beacon. A smaller business that has global customer may not be able to provide the best support for non-english speakers but the inbuilt translation feature of ChatBeacon makes sure all our customers get the support they need.

There are no options for customization. I think this would help as some people find the user interface confusion and it can take some getting used to. If you were able to customize this more then i think it would improve individuals workflow and maybe increase efficiency.

We can now provide a global live chat support system and make sure that a certain demographic of customers don't miss out on the support and service they deserve. It has allowed us to set up a brilliant live chat service incredibly easily.

The easiest way for inter-departmental communication and communication with our customers is to provide an easy pop-up on my department's website. Chatbeacon has been a boon because it is so light weight and even after its integration in our website, our website loads pretty fast. ChatBeacon goes beyond simple chatting with features such as video calling and a very professional customer care service.

Honestly, there isn't anything to dislike about Chatbeacon. It delivers all that it promises and beyond. I wish it had a special corporate plan though.

We support inter-department communication and communication with our customers by integrating ChatBeacon directly onto our company's website.

ChatBeacon gives us the ability to customize almost any visual aspects of the user experience. This is ideal for our company since we serve many clients who have different needs.

With the recent upgrade to ChatBeacon, there are some features from the last version that we miss.

We are now able to connect with more of our over seas customers as well as provide an alternate mode of communication for people who prefer to connect via online. It is easy to obtain instant feedback from our customers with post chat surveys, and we get a second chance to help our customers who may be having trouble with our sites.

With ChatBeacon the possibilities of maintaining a live chat are quite good, it has available download options such as installers and cloud based. It has features to deploy conversations with your customers in a way that is seamlessly and in real time to be able to monitor metrics that interest you on your websites. It is very light and user friendly as well as having customizable properties that allow the user to have a more personal experience with the software.

It is not a software that have many points against it since it is really very complete and quite stable in its operation but if there is room to highlight that the cost of its licenses is quite high something that can discourage small businesses and small startups from opting for using it as your budget is not allowed. Recurrence of problems after applying updates is something that should also be carefully reviewed as they can deviate productivity.

The addition of ChatBeacon in our company has been excellent due to the improvement of our communication channels all of this under one single platform, seamlessly connects services, applications and workspaces allowing a smarter way of working and help make decisions faster. Collaboration is one of the strengths that has brought because promotes teamwork either from a department or office because it is software that substantially improves the participation of teams.

The fact that ChatBeacon has multiple browser support makes it especially useful for the business. It is compatible with Chrome, Internet Explorer, Safari and most other browsers, meaning it doesn't matter what your preference is, you can use it. It's easy to send automated responses, however if a question requires more detail, you can take over to interact.

Missing features from the previous version after the update

The ability to be able to interact with business users overseas instantly, and to get their feedback from their chat instantly is helpful to improve interactions.

I love how easy it is to add it to our website. Makes it very easy for viewers to contact us through our website. The quality of the video calls is amazing too and much better than Skype than we previously used. This makes our customer service overall better than our previous methods to do so.

Because it is relatively new, not everyone is accustomed to this interface, so I have to teach all of my assistants or people who have to use it about it. It becomes hard at some point because they are not used to adding HTML code to a website and sometimes have also deleted a part of the HTML code, adding more work for me to do.

I use it as a business analyst at Case Western to analyze and survey the quality of the calls that we receive and help our HR department in improving our overall quality.

I use ChatBeacon for my faculty website so that I can redirect my students and potential employers better. Instead of them contacting me for information or getting lost on my website, they simply use ChatBeacon to get automated responses to common questions. During the office hours, my assistant manages ChatBeacon's responses and takes over the conversation if the visitors are not satisfied with the automated responses.

I have been using ChatBeacon for about a year and I haven't found any bugs or problems in it. I wish they had a discounted plan for educators or students.

I can set up automated responses which provide a Customer Service like experience. I love the trial period. It was very easy to integrate into my website with just a few lines of HTML code.

Best Chatting Service On The Market! For my company!

The layout of the program and the complicated process of updating it

With ChatBeacon, I have solved various communication problems with other buildings