ChatBeacon Reviews: 4.6/5 — Highly Rated

I like that ChatBeacon Live Chat offers the best features when it comes to live chatting. The tool is cost effective and works well meaning anyone can use it without prior exposure or experience. The tool is easy to deploy and manage.

Zero flaws ChatBeacon Live Chat. It is one of those flawless tool that you can never get tired of using t as it never annoys me.

Managing live chat need sis now easy with ChatBeacon Live Chat.

It is a great tool for live chatting. It offers all important features and and it is easy to use. It has always been effective.

So far ChatBeacon Live Chat has been great with no issues.

Mkaes live chat effortless.

The tool is perfect for cart services with a lot of useful and powerful features. The platform has an in built translation and also very customizable to any communication style. Its found on two methods, whereby the user can use the tool online or installed app. Very easy implementing the product and also simple for the user to add its website. Provides smooth communication channel between clients, enhancing the relationship level. User can be able to view the charts of others, and attend each customers quarries saving a lot of time. Their customer support is very responsive to their customers issues on the tool usage.

On my side i got no issue with the software functionalities and capabilities.

Solving clients issues very fast and communicating to each other, as well as increasing the quality of relationship with our customers.

I use this for all of my client calls and web confrences. Never had any issues!!

Every now and then there’s a loss in connection, but I think it was an internet issue

I am able to efficiently and effectively see my clients and co workers using this program

Chatbeacon mempunyai kualiti yang luar biasa pada panggilan video yang merupakan perkara yang hebat terutama semasa melakukan perniagaan. Pasukan sokongan sangat mengagumkan dan mempunyai jawapan untuk setiap soalan yang boleh difikirkan. Harga juga sangat berpatutan.

Tiada apa yang saya tidak suka menggunakan software ini. Saya memang gembira dengan ini.

Kami kini dapat berhubung dengan lebih banyak pelanggan kami di negara lain. Chatbeacon membantu kami meningkatkan hubungan kerja dengan pelanggan kami. Tiada kelewatan sebagai tindak balas.

Chat beacon is our main communication tool for reaching out and conversing with our clients! Never had any problems

Well thought out system but there are occacial bugs. They always seem to be updating though!

Able to reach out to thousands throughout several different outlets using Chat Beacon.

The ability to customise the chat window on the customer end is great, there are so many options that you can adjust to make sure your customers get the best visual experience when using the chat function. Avoiding confusion for customers trying to contact us is very important and this has been a great help in doing this. The conversation archiving is also a great feature. The fact that chat beacon hosts and stores all your chat archives makes everything so much easier and as a small company i feel this is more secure than if we had to host them ourselves.

While the customisation of the front end of the live chat is great and give you so many options, it is not the same for the back end. The user interface is not able to be customised and this can affect workflow and the way in which you use the program. Some more detailed customisation when using the program would be great.

We can provide a simple live chat that is unique to us, we can tailor it to suit the exact needs of our customers both visually and in the support it provides. We don't have to worry about storing the information gathered during these chats as Chat Beacon does this for you.

The control over the type of chat windows, customizations to colors, sizes, headshots, feedback survey's, and auto-responses (called Bots) that you can program are all amazing tools inside the software. Their hands-on tech support is amazing and they will help you however possible.

The admin UI leaves a lot to be desired. While it has the functionality, the layout is poor and needs serious updating to be up to the standards of today's UI's. It needs to be larger and dynamic, rather than everything crammed in one small window that cannot be enlarged. Like I said, it works but is lacking in the modern design and simple ability to increase the window size. One set-back from previous versions, was the ability for one user to see all other users under a tab named "Operators". This has been removed and now the users can only see users of that department they are signed in under, where another user that is not a member of the same department will not be visible to begin a chat with. The other feature that is not available yet, is with the SMS chat function, which is great, but when your office is closed...the system has no way of sending an "offline greeting" to the customer, informing them that your office is closed...so they sit there thinking that you've received their message but are not replying.

ChatBeacon is the solution for our customers to be able to type live chat back and forth with our office. We like options of communications, therefore provide phone support, email support and live chat support, provided by this software - ChatBeacon. It provides us the ability to have an AI that automates much of the typical questions our customers have and reduce overhead of employees handling the chats. It also allows for after-hours chats to be handled by the AI. And you can chose from the 4 AI's they support!

It's so easy to set up and use, the interface and layout are extremely user friendly and you can use control the software on the go. The support is excellent and can help you with any issues.

I haven't found many issues with ChatBeacon yet, the chat bots are great and any glitches can be improved with the updates.

It definitely helps our customer relationships and having 24/7 support.

First off, it is so much more prettier and streamline than the previous application (ITYX)we used. Our old application was so dated and looked like it was made in the 90s. ChatBeacon is great as I can easily communicate with my customers and share information. I've had to contact support for an enquiry and they were brilliant, they were able to assist me efficiently and wasn't the robotic support you get from some companies.

I think it's great so far, there's nothing I can say I dislike.

Live chat is an important channel for our business and for most businesses in this day and age. Applications such as ChatBeacon is something that you will need to to keep interactive with your customers. After using various other chat applications, this is the best one so far and I hope my company sticks with using ChatBeacon

It's amazing how easy to use it is, it's so simple to get set up and get chatting to customers. It has exceptional quality on video calls which is a great advantage - no one want to be in a chat with a customer if the video/audio keeps dropping out or freezing. If you have agents who spend time outside of the office then they have the option to answer chats on the go, on a phone, so there's no chance of the of customers being accidentally overlooked. There's also the very useful feature of a 24/7 virtual assistant that can help answer common questions from the chat window, and it's a free feature with the latest version.

There are not a lot of options to customise and when their are they aren't very clear, this is one of the only things that could use some improvement. Other than that we had a very pleasant experience with ChatBeacon. If you're a small business it can also be a little pricey, but if this isn't an issue then it's smooth sailing.

It has made it very easy to connect with customers from all over and the ability to help them with their needs in great time has increased customer satisfaction.

It's the easiest way to interact with customers when there's a simple answer. It requires less man-power and it's easy to use.

At times it gets things wrong - but of course it will, it's a bot. Not taking anything away from the service.

Any easy way to cut outgoings, while helping maintain a good level of customer service by providing simple Answers quickly.

I really like the stability and easy use of Chatbeacon. Being able to interact with customers 24/7 is a huge part of our business

The user interface could be updated and layout differently

Ease and access to our customer

I LOVE how chatbeacon also has a live chat on their website as part of their customer service... brilliant!

Pricing. I understand the importance of pricing for a business, but I work part-time and am trying to run a business on the side. At this moment, I can't afford a chat line on my website. If it was free I would love that, but obviously I understand why that can't happen.

Live chat is a huge part of customer service today. As a customer of any organization, I personally prefer live chat... it seems to be faster and easier than emailing or calling support. I get frustrated being put on hold via the phone, but live chat allows me to continue working on other things. I know thats how many people operate. It solves frustrated customers and their negative reviews because it solves problems quickly.

What we were looking for in the company was a system that allowed us to get closer to our customers easily. At first, ChatBeacon is a lambda chat application but behind this first image that we give it hides a whole other universe, the customization of all the whole chat that it is at the level of the colors or the text is already a good point, but what has struck us the most is their professionalism. In addition the application is really easy to use and allows us to connect to users. Integration is easy with the SightMax team, answering each of our questions with respect and precision.

For the time being, we do not distinguish between problems when using the application. Also for the customization that could be clearer, adding categories for example instead of a single window containing all the customization.

Thanks to Chat Beacon, we have been able to get closer to our customers and meet their needs on time. For the moment, we notice a greater satisfaction of the customers and a more regular commitment on their part which really helps us!

The quick interaction with our customers, support at any moment,

I haven’t find something that I don’t like

Team work everyone can have easy acces

What I liked most about ChatBeacon is its simplicity in its menu and how intuitive the software is, there is nothing complicated that requires knowledge or that only trained personnel can handle. In the panel you will find three options to start the live chat, such as: the operations application, the test page and the JavaScript installation of the chat window on your website. The main panel offers a clear view of your data and records. I love that it is cloud based software. Something that makes it very innovative software

I can say that what I do not like about chatbeacon is that to have all the options you have to pay almost 800 dollars, it seems to me something exaggerated, a fairly high price and that prevents small businesses or people who are just starting their businesses can choose to try 100% of this fantastic software, beyond that chatbeacon is really valuable software to serve your customers in real time

With chatbeacon I can give real-time assistance to all my clients directly without having to download anything, this is extremely valuable since it makes the platform very light to use, this makes it much easier to provide assistance to all my clients , even through real-time video calls, there are few platforms or software that allow us to solve this problem so easily

The main advantage that I liked about Chatbeacon is its simplicity in its menu, there is nothing complicated that requires a high level of knowledge that only trained personnel can handle. On the dashboard you find three options to launch live chat, such as: the operations app, the test page and the javascript installation of the chat window on your website. The main dashboard gives a clear view of your data and records. I love that it is a cloud-based software.

It has some weak points, such as the low capacity to implement lesser-known software, it has very few options in the section to make smart advice, and the cost is a bit high for features more of the same.

The support team has found an easy tool to support customers and help staff in other areas. It has been possible to implement a support service on our page with an artificial bot that helps casual visitors and customers find what they were looking for on our website. Our portal support page is better than before and we have saved a lot of emails asking for help.

Lo que me encanta de este servicio es su facilidad de usar, lo liviano que es, lo rapido y editable. Es bastante completo con respecto a muchos otros servicios similares, poder editar cualquier parte del chat, hacerlo en automatico. Saber usar este Chat para paginas webs e bastante sencillo, muy intuitiva la plataforma y muy atentos las personas de soporte y ayuda.

Lo que no me agrada del servicio es que para tener todas las opciones hay que pagar casi 800 dolares, me parece algo exagerado. De resto es demasiado buena la plataforma, siempre que necesite algo similar no voy a pensar en adquirirla mucho tiempo.

Lo principal que he podido solucinar conesto es que las personas que entran al sitio web muchas veces no saben que hacer o tienen muchas dudas que no encuentran respuesta o solucion. Dando la opcion de Chat Beacon es una ventana para la informacion directa y asi poder despejar todos sus dudas de forma correcta, ademas de tener mas cercania con el posible cliente. Es una herramienta muy poderosa

ChatBeacon Live Chat is a communication software that stands out enormously for being very easy to use and providing a platform of wide functionality, live chat is a software that is very easy to integrate, one of the features that I love about this software is that it allows us to send quick answers to people, since live chat is a very wide platform, its security and rules are customized, live chat is a platform that stands out because it has always made constant improvements to its platform to deliver an excellent experience of its services to its users, its support team is very fast to help its users solve any problem that may arise, in general ChatBeacon Live Chat is an unparalleled chat service.

Although ChatBeacon Live Chat provides a very good performance it has some flaws in its operation. One of the disadvantages that this software has is that when it makes updates it causes some problems with the configuration and the updates most of the times are not announced very well, also another disadvantage that this platform has is that for people who want to work it from the Mac it requires a lot of resources and even though it is not a problem it is necessary that several corrections are made so that people can work comfortably from the Mac.

We use ChatBeacon Live Chat through our different websites, to communicate efficiently with our customers and answer all kinds of questions about the service we offer, since ChatBeacon Live Chat is a very easy to use software and has allowed us to establish great communication links with different people, in general I consider ChatBeacon Live Chat to be an incomparable chat communication software.

Chat Beacon provides you with an excellent live chat service but there are a few features that means it is more than just this. The team inbox and chat sharing feature really helps communication between the team when dealing with customers and means all correspondence and information about a customer is stored in the one place, making it easy to view the case history. This also helps share responsibility with the wider team and makes sure work is completed by people currently in the office. There is also an incredibly detailed and helpful knowledge base that has really helped us get the most out of chat beacon. It provides great tutorials and information on getting the most out of it and can clear a lot of things up.

As there is a choice between the different chatbots you use, it can be a little bit confusing as to which one to go for and i found that there was a bit of research outside of the chat beacon website to do. If they more accurately explained the differences and benefits to each one this would be much more helpful.

We able to provide a live chat service that the whole team can contribute to, as we are a small business different members of the team have different expertise and the ability to share the support workload means that queries are dealt with much quicker and customers receive the appropriate response.

Chat Beacon is so easy to set up, you do not need to have any experience with live chat portals or their inner workings, this makes it great for a small business that want their customers to have a higher level of support. Any problems you do have the support team will be happy to help. Online support is such an important part of any business and is something that can be used for free by customers all over the world which is why we went with Chat Beacon. A smaller business that has global customer may not be able to provide the best support for non-english speakers but the inbuilt translation feature of ChatBeacon makes sure all our customers get the support they need.

There are no options for customization. I think this would help as some people find the user interface confusion and it can take some getting used to. If you were able to customize this more then i think it would improve individuals workflow and maybe increase efficiency.

We can now provide a global live chat support system and make sure that a certain demographic of customers don't miss out on the support and service they deserve. It has allowed us to set up a brilliant live chat service incredibly easily.

The easiest way for inter-departmental communication and communication with our customers is to provide an easy pop-up on my department's website. Chatbeacon has been a boon because it is so light weight and even after its integration in our website, our website loads pretty fast. ChatBeacon goes beyond simple chatting with features such as video calling and a very professional customer care service.

Honestly, there isn't anything to dislike about Chatbeacon. It delivers all that it promises and beyond. I wish it had a special corporate plan though.

We support inter-department communication and communication with our customers by integrating ChatBeacon directly onto our company's website.

ChatBeacon gives us the ability to customize almost any visual aspects of the user experience. This is ideal for our company since we serve many clients who have different needs.

With the recent upgrade to ChatBeacon, there are some features from the last version that we miss.

We are now able to connect with more of our over seas customers as well as provide an alternate mode of communication for people who prefer to connect via online. It is easy to obtain instant feedback from our customers with post chat surveys, and we get a second chance to help our customers who may be having trouble with our sites.

With ChatBeacon the possibilities of maintaining a live chat are quite good, it has available download options such as installers and cloud based. It has features to deploy conversations with your customers in a way that is seamlessly and in real time to be able to monitor metrics that interest you on your websites. It is very light and user friendly as well as having customizable properties that allow the user to have a more personal experience with the software.

It is not a software that have many points against it since it is really very complete and quite stable in its operation but if there is room to highlight that the cost of its licenses is quite high something that can discourage small businesses and small startups from opting for using it as your budget is not allowed. Recurrence of problems after applying updates is something that should also be carefully reviewed as they can deviate productivity.

The addition of ChatBeacon in our company has been excellent due to the improvement of our communication channels all of this under one single platform, seamlessly connects services, applications and workspaces allowing a smarter way of working and help make decisions faster. Collaboration is one of the strengths that has brought because promotes teamwork either from a department or office because it is software that substantially improves the participation of teams.

The fact that ChatBeacon has multiple browser support makes it especially useful for the business. It is compatible with Chrome, Internet Explorer, Safari and most other browsers, meaning it doesn't matter what your preference is, you can use it. It's easy to send automated responses, however if a question requires more detail, you can take over to interact.

Missing features from the previous version after the update

The ability to be able to interact with business users overseas instantly, and to get their feedback from their chat instantly is helpful to improve interactions.

I love how easy it is to add it to our website. Makes it very easy for viewers to contact us through our website. The quality of the video calls is amazing too and much better than Skype than we previously used. This makes our customer service overall better than our previous methods to do so.

Because it is relatively new, not everyone is accustomed to this interface, so I have to teach all of my assistants or people who have to use it about it. It becomes hard at some point because they are not used to adding HTML code to a website and sometimes have also deleted a part of the HTML code, adding more work for me to do.

I use it as a business analyst at Case Western to analyze and survey the quality of the calls that we receive and help our HR department in improving our overall quality.

I use ChatBeacon for my faculty website so that I can redirect my students and potential employers better. Instead of them contacting me for information or getting lost on my website, they simply use ChatBeacon to get automated responses to common questions. During the office hours, my assistant manages ChatBeacon's responses and takes over the conversation if the visitors are not satisfied with the automated responses.

I have been using ChatBeacon for about a year and I haven't found any bugs or problems in it. I wish they had a discounted plan for educators or students.

I can set up automated responses which provide a Customer Service like experience. I love the trial period. It was very easy to integrate into my website with just a few lines of HTML code.

Best Chatting Service On The Market! For my company!

The layout of the program and the complicated process of updating it

With ChatBeacon, I have solved various communication problems with other buildings