ChatBeacon vs Zendesk Chat

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ChatBeacon Logo

ChatBeacon

4.6

( 59 )

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At a Glance
ChatBeacon Logo
ChatBeacon
Starting at:
$99.00/month
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
Overview
ChatBeacon Logo
ChatBeacon
ChatBeacon Live Chat is a live chat software that runs on both cloud and installable versions. ChatBeacon provides users with key features and tools that lets users chat with customers in real-time, and monitor and analyze your website's traffic, in addition to other important functions. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
ChatBeacon
View 5 images
ChatBeacon Screenshots
ChatBeacon screenshot 1
ChatBeacon screenshot 2
ChatBeacon screenshot 3
ChatBeacon screenshot 4
ChatBeacon screenshot 5
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Zendesk Chat screenshot 1
Zendesk Chat screenshot 2
Zendesk Chat screenshot 3
Zendesk Chat screenshot 4
Zendesk Chat screenshot 5
Zendesk Chat screenshot 6
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Pricing
ChatBeacon Logo
ChatBeacon
Free trial available
Free plan available
Billing type Recurring Subscription
Starting
$99.00
/ month
See all pricing
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Pros and Cons
ChatBeacon Logo
ChatBeacon
Pros

Not enough data available.

Cons

Not enough data available.

Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
ChatBeacon Logo
ChatBeacon
Small Business
30.51%
Mid Market
55.93%
Enterprise
13.56%
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
Deployment
ChatBeacon Logo
ChatBeacon
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
ChatBeacon Logo
ChatBeacon
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Zendesk Chat Logo
Zendesk Chat
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
ChatBeacon Logo
ChatBeacon
  • Documentation
Zendesk Chat Logo
Zendesk Chat
  • Documentation
Integrations
ChatBeacon Logo
ChatBeacon
Total integrations: 9
  • Aircall
  • Better Stack
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Analytics
  • HubSpot
  • Intercom
  • Jira
  • Loom
  • Microsoft Excel
  • Microsoft Teams
  • Ortto Formerly Autopilot
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • Slack
  • TeamViewer
  • WhatsApp Business
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Zendesk Chat Logo
Zendesk Chat
Total integrations: 17
  • Aircall
  • Better Stack
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Analytics
  • HubSpot
  • Intercom
  • Jira
  • Loom
  • Microsoft Excel
  • Microsoft Teams
  • Ortto Formerly Autopilot
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • Slack
  • TeamViewer
  • WhatsApp Business
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Top Alternatives
ChatBeacon Logo
ChatBeacon
See all alternatives
Zendesk Chat Logo
Zendesk Chat
See all alternatives
Company Details
ChatBeacon Logo
ChatBeacon
  • By CodeBaby Corp.
  • Located in Colorado Springs, CO, United States
  • Founded in 2001
Zendesk Chat Logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007