Zoho Desk vs Inbenta Chatbots
Take a look at how Zoho Desk and Inbenta Chatbots stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho Desk scores 4.4 out of 5 from 5205 reviews, while Inbenta Chatbots has been rated 4.0 out of 5 from 1 reviews.
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At a Glance
Overview
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Inbenta is a unique conversational AI platform built to help employees automate personalized interaction at scale with customers. The technology is made to provide quick and accurate answers, provide customers withhigh quality guides, allowing agents to deal with more complex queries. The goal is... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
No pricing information available
Pros and Cons
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Small Business
0.0%
Mid Market
100.0%
Enterprise
0.0%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
27
- Adobe Connect
- Asana
- Bigin by Zoho CRM
- Clearbit
- Freshdesk
- GoTo Connect
- Google Analytics
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- LiveChat
- Microsoft Teams
- Pinecone
- Ring Central
- Salesforce Service Cloud
- Shopify
- Slack
- SurveyMonkey
- TeamViewer
- Twilio
- WhatsApp Business
- Zapier
- Zendesk
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Total integrations:
14
- Adobe Connect
- Asana
- Bigin by Zoho CRM
- Clearbit
- Freshdesk
- GoTo Connect
- Google Analytics
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- LiveChat
- Microsoft Teams
- Pinecone
- Ring Central
- Salesforce Service Cloud
- Shopify
- Slack
- SurveyMonkey
- TeamViewer
- Twilio
- WhatsApp Business
- Zapier
- Zendesk
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
- By Inbenta Holdings Inc.
- Located in Foster City, California, United States
- Founded in 2005
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