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Campaign Monitor
4.1

( 692 )

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Campaign Monitor Reviews & Product Details

Campaign Monitor Overview
What is Campaign Monitor?

Campaign Monitor is a marketing platform for businesses to create and send targeted email campaigns. The software offers tools designed to boost email marketing efforts, improve ROI, and improve engagement rates such as drag-and-drop email builder, automation workflows, and A/B testing and performance analytics.

Company Campaign Monitor Pty Ltd
Year founded 2004
Company size 51-200 employees
Headquarters Sydney, New South Wales, Australia
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What Campaign Monitor is best for?
What are the best alternatives to Campaign Monitor?
What are the pros and cons of Campaign Monitor?
Campaign Monitor Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support Email/Help Desk
Training Documentation
Languages English
Campaign Monitor Features
AI-Powered Insights
Automated Follow-Ups
Automated Review Requests
Customer Feedback
Customizable Branding
Customizable Templates
Dashboard Reporting
Email Campaigns
Incentivized Review Collection
Mobile Access
Multi-Channel Collection
Multi-language Support
NPS Surveys
Response Management
Review Aggregation
Review Analytics
Review Export
Review Filtering
Review Moderation
Review Notifications
Review Request
Review Syndication
Review Tagging
Review Widget
SEO Management
Sentiment Analysis
Sentiment Trends
Social Sharing
Third-party Integrations
User Permissions
Campaign Monitor Media
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Campaign Monitor Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 10, 2026
Campaign Monitor Logo
692 Campaign Monitor Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Jun 15, 2022
 Source
Overall Rating:
5.0
RN
Rahul N.
O
Share
"Best Email Marketing Solution"
What do you like best about Campaign Monitor?

It's drag n drop feature helps to save time to build templates. Easy mobile friendly templates are awesome. Wordpress is best suits for me. Easy to track & mobile friendly templates are more powerful than it's competitors.

What do you dislike about Campaign Monitor?

I like campaign monitor but they should improve their customer service. Email code editor sometimes doesn't load html code properly, here it needs improvement, otherwise tool is awesome

What problems is Campaign Monitor solving and how is that benefiting you?

For small business owners it's like a God, it's easy to use. Autoresponders save more money & time so it's more productive which results in the increase in performance and business.

Mid Market (51-1000 emp.)
Mar 06, 2022
 Source
Overall Rating:
5.0
JT
Jeff T.
Accountant
Share
"Email Automation and Insight with Ease."
What do you like best about Campaign Monitor?

Campaign Monitor WYSIWYG is pretty reliable and intuitive.We are able to manage and effectively automate customer campaign all with login.Its has enabled us to improve the SEO of our organization by offering built-content that potrays our brand.

What do you dislike about Campaign Monitor?

Campaign Monitor has been performing to our expectations. Technical team is excellent in case of anything.We have no dislike at all.

What problems is Campaign Monitor solving and how is that benefiting you?

Campaign monitor is very cost effective when sending emails.We are aslo able to design newsletters and email them directly to our subscribers.Aslo there is no much technical training for the users in order to use the application

Mid Market (51-1000 emp.)
Feb 27, 2022
 Source
Overall Rating:
5.0
CT
Cornelius T.
Graphic Designer
Share
"Robust Email Marketing Platform."
What do you like best about Campaign Monitor?

It's a very Comprehensive email marketing tool that enables users to send personalised emails to promote effective engagement with your esteemed clients.Excellent customer service and its dashboard and analytics are very intuitive and easy to use.

What do you dislike about Campaign Monitor?

Campaign monitor has been very effective.In case of any issues their customer service are more than ready to help .

What problems is Campaign Monitor solving and how is that benefiting you?

Easy to integrate with other applications especially when using Salesforce.Its aslo relatively simple and cheap to send news letters using the application. When using the application we have not experienced any delays when sending emails.

Mid Market (51-1000 emp.)
Jan 12, 2022
 Source
Overall Rating:
5.0
CC
Cathy C.
Senior Marketing Manager
Share
"Easy to Use and Scales with You"
What do you like best about Campaign Monitor?

The account interface and editor are super easy to use. The options are intuitive, and allow for customizing templates with ease. I appreciate the variety of templates, as well as the mobile optimization of templates. Making modifications to the template is easy, including adapting to your brand style. The available automations, such as Welcome journey, are wonderful and easy to set up. I also love the fact that the fee structure scales with you based on list size, which is not always an option with other ESPs. This is a great option for small but growing businesses who want to do opt-in email marketing the right way, but are starting out with smaller marketing budgets.

What do you dislike about Campaign Monitor?

It would be nice to have access to edit the HTML directly in provided templates. You *can* do this if you upload a custom template, but even allowing for limited HTML access in the provided templates would be nice. However the WYSIWYG editor on provided templates does work well, and so far I am not seeing any HTML funkiness when making edits to styling, etc. While the fee structure does scale based on list size, it might be nice to have more feature options in the lower tiers.

What problems is Campaign Monitor solving and how is that benefiting you?

We are focused on completely opt-in email marketing, with an email newsletter to provide another channel to promote blog content. The intended goal is to increase engagement with both current fans, as well as grow engagement with new audiences. The API set-up for an subscriber form had thorough documentation and the welcome journey series was easy to set up to get us started. Having a choice of mobile-responsive templates was also great to get us going.

Mid Market (51-1000 emp.)
Jan 06, 2022
 Source
Overall Rating:
5.0
Melissa F. avatar
Melissa F.
Digital Planning And Development Lead, Office Of Advancement Strategic Communications
Share
"Great User Support and an Accessible Platform"
What do you like best about Campaign Monitor?

Campaign Monitor is easy to use and accessible for every employee regardless of their skillset. The client service team responds quickly when there are issues to be resolved.

What do you dislike about Campaign Monitor?

The template organization is a bit messy and not intuitive. I would also like to see more analytics options. Currently, you can track who opens your email by the browser they are using, but it's impossible to tell device stats on their own.

What problems is Campaign Monitor solving and how is that benefiting you?

It's great for organizing multiple groupings of mailouts. Mass mailout function works great and there is a lot of functionality with multiple admin users. I think it's a great product for a large user base.

Small Business (50 or fewer emp.)
Dec 30, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Versatile and Easy to Use"
What do you like best about Campaign Monitor?

Easy to change settings based on your needs

What do you dislike about Campaign Monitor?

Issues with my campaigns going to SPAM on occasion. This is correctable.

What problems is Campaign Monitor solving and how is that benefiting you?

I don't do typical marketing emails. I need to send individual similar requests, regularly to the same people, changing some key points. I find it very helpful and time-saving with Campaign Monitor.

Mid Market (51-1000 emp.)
Dec 29, 2021
 Source
Overall Rating:
5.0
PG
Prakhar G.
Digital Marketing Expert
Share
"Excellent Email Marketing Tool To Track Sent Emails Data"
What do you like best about Campaign Monitor?

I use Campaign Monitor for my email marketing campaigns. Easy to use, and it makes my job much easier when it comes to sending out promotional emails. It gives me access to choose great responsive templates that I can customize in seconds. I appreciate the high deliverability, great compatibility with mobile devices, and the fact that its email templates are responsive.

What do you dislike about Campaign Monitor?

Easy to manage Email marketing work. Campaign Monitor is one of the most intuitive email campaign services for us. Its templates for emails and newsletters are well designed and mobile optimized.

What problems is Campaign Monitor solving and how is that benefiting you?

Campaign Monitor is great for email marketing. Their templates for newsletters and campaigns are well-designed and easy to customize. Even if you have no web design experience, Campaign Monitor's drag and drop feature makes it simple to change the design or create your own template. Campaign Monitor makes it easy for me to create beautiful and professional-looking emails. It has great templates and complete functionality that makes it easy for me to automate them. I also love its great deliverability and compatibility with all email clients and devices. It is effortless to use, and I can customize it according to my marketing needs.

Mid Market (51-1000 emp.)
Dec 23, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Campaign Monitor"
What do you like best about Campaign Monitor?

How user-friendly it is to create an email.

What do you dislike about Campaign Monitor?

Not able to exclude multiple segments when deploying an email

What problems is Campaign Monitor solving and how is that benefiting you?

developed an easy way to share templates and assets to our partners

Small Business (50 or fewer emp.)
Dec 23, 2021
 Source
Overall Rating:
5.0
JS
Jeremy S.
Communications Coordinator
Share
"Great tool for creating, managing email campaigns and managing send lists"
What do you like best about Campaign Monitor?

You can use Campaign Monitor however in-depth or surface-level you want to. If you just want to send a simple email and track who it goes to, you can do that. If you want to create detailed subscriber journeys with conditional content, you can do that too.

What do you dislike about Campaign Monitor?

The autosave feature sometimes takes a few more seconds than I would like, but that's not a huge issue in terms of usability. Also, it's gotten more difficult to accurately check open rates, but that's not on Campaign Monitor.

What problems is Campaign Monitor solving and how is that benefiting you?

My organization deals with many subscribers and they frequently enter and exit our system. Campaign Monitor allows this to happen seamlessly and with no daily management on our part.

Small Business (50 or fewer emp.)
Dec 16, 2021
 Source
Overall Rating:
5.0
Winna M. avatar
Winna M.
Public Relations Specialist
Share
"Great option"
What do you like best about Campaign Monitor?

This tool is one of the best platforms for email marketing. It's easy to use, has great designs, segmented audiences, and provides good analytics.

What do you dislike about Campaign Monitor?

No major kinks or dislikes that would deter me from using the platform. One area where they fall short is the inability to do AB testing.

What problems is Campaign Monitor solving and how is that benefiting you?

We can put all of our newsletters and campaigns in one place. It helps us deliver mass communications to our various audiences.