Celonis Reviews: 4.6/5 — Highly Rated

Within months we were able to visualize our true process and start measuring aspects around our process that we have never been able to before. Celonis has pre-built apps that allow for quick and easy implementation, leading us to many quick realizations/wins from the beginning. The user interface is easy to use and will enable us to drill down into data that would typically take us weeks.

There hasn't been much to dislike so far. One of our challenges is allowing the users to set up their own views by using the bookmarks. The bookmarks are great, but if you move or replace a workbook, the bookmarks are wiped.

We're able to reduce the time investigating the assumptions about our process and more time showing the value of what fixing the process would do for our teams. We've put real numbers behind our initiatives for delivery blocks and automated order entry and can quickly track and control our improvements.

Celonis is easy to use and helps drive process improvements. The tool provided insight into the data and enabled our team to explore opportunities quickly and in a new way. By having visibility of the digital footprint, we were able to identify and analyze processes and used visual tools and statistics to aid in reporting and communication.

Celonis provided powerful insight and data that enabled our project driven organization to explore opportunities. The Celonis training provided general guidance, but the teams were not familiar with the functionality and features built into the dashboards, which would have benefited the team in performing the data analysis and root cause studies.

Our business saw opportunities to streamline processes that were impacting multiple teams. The benefits included removing non-value added and manual efforts to save time and money for the company.

Design of the product, flexibility and ease of generating insights

Not much. If any, heavy dependence on SQL for parts of solution

Process mining to generate insights into our order to cash. Using the insights to take on efforts to reduce inefficiences and optimize our processes

Celonis has allowed us to unlock our SAP OTC data in order to perform process mining, data analysis and tending we otherwise would not have visibility to. This has provided us with insights into how our process actually functions and has uncovered area of opportunity we may not have found without Celonis. Our Celonis users love how user friendly the tool is. Celonis has been a true partner by providing exceptional customer support and enablement of analysts and users.

To go beyond the out of the box solution you need to have knowledge of PQL. This allows the tool to be incredibly flexible, but is useful to know before you embark on your journey. We have found success by pairing a data savvy business user and an IT PQL expert. Data validation is critical. Take your time to ensure the data is coming into the tool as you expected.

We are using Celonis to send alerts for issues that occur infrequently. Instead of needing to actively check SAP, we can wait for the alert to let us know when action is required. Celonis is helping with tactical issues such as determining what sales orders require manual intervention as well as identifying strategic process improvement initiatives.

Celonis is very user friendly tool that enables the user to analyse the process and discover a lot of imperceptible flaws which would be hard to detect other way.

There are some minor improvements that can be worked on like the "back button" during the development on new dashboards but overall I like pretty much everything.

We are analyzing the inefficiencies we already knew that could occur during the process and discovering new ones and ensure we can eliminate or speed up some steps of the process in order to save money and time to the company.

Diverse Capability and Functionality of offerings Online Training and resource tools Knowledgeable and helpful support, dedicated customer success managers

No downsides experienced at this point directly attributed to Celonis Need to have a good base understanding of how your company models were developed

Identify Process Improvement opportunities, variation across operations by differing segments Developing POC with Action Engine to automate existing manual tasks Reporting & Metrics

Technical - Easy to learn, Well known SQL oriented design, drag and drop feature. User perspective - Able to drill down to core and find hurdle, nuisances, showstoppers.

Realtime extraction is missing but Celonis team is continuously improving.

Problem solving - 1. Extracting data and building SQL queries in backend to transform SAP data into Celonis dashboard. 2. Designing dashboards, mapping SAP tables, fields and working on custom graphs and formula. Benefit realized - 1. Layout design is easy as its just drag and drop. 2. dashboard and filters are very user friendly. 3.Comparing to SAP, one can write complex formula, KPI very easily with user of SQL and PQL.

I love the "from space" view it gives our business users. We have insights and visualization of data processes we have never seen before. Additionally, the team is incredibly responsive and helpful. They know their tool well and they worked incredibly well with our teams requirements regarding data.

I do wish the training interface was a little simpler. I realize there is a lot of info there, but it can be overwhelming and takes a bit of bandwidth. Otherwise, I dont have anything else to criticize!

We are solving financial issues resulting from up-stream, hard to track, propagating data issues. We can now trace those issues to specific cases and drill down into TRUE root causes, rather then potential root causes.

visualization and the facts. no ambiguity around what is going on

learning curve. time to implement and tough to create new views

automation and streamlining. easy business case generation and problem identification

Having almost all F&A data , for majority of countries under single Celonis dashboard

Due to huge amount of data sometime Celonis can load/reload for few moments but largely it is due to network performance and inhouse servers capability. Once it is improved Celonis should not be a showstopper of high performance

I am analyzing accuracy of Accounts Payable process in terms of paying invoices on time (or late). It helped very quickly to zero in on key drivers of late payments due to invoices scanned as overdue or invoices with abnormally long clearing time.

The ability to visualize the process and find deviation

the lack of documents for joining two process views

end-to-end process verification

To get transparancy very fast and get also the ideas and possibilities for automated solutions.

At the beginning the data load don`t fit very well, but now it works really good and Celonis did a great support job.

We got a really good transparancy about the issues and the possiblities for improvment the business and speed up our processes. We did some easy automations and also some quick analysis, which last at other systems much more time.

Very powerful Process Mining tool for Advanced Process Analytics. Fast visualisation of "as is" process. Nice and user friendly interface. Ability to easily detect bottlenecks, rework, inefficiencies, conformance deviations in the process and present it in a simple way to all relevant stakeholders. Excellent Enterprise Class Support and helpful Account Managers. Additional capabilities that differentiate Celonis from other vendors (export as BPMN, workflow automation, Task Mining module, smart triggering of the RPA bots from all major vendors, EMS, Machine Learning Workbench are some to mention).

Licencing price (Because we can't afford it for every process)

-Getting O2C process transparency -Better understanding of the process -Reduction of Cash Conversion Cycle time (increase cash flow) -Intelligence where to make organisational changes -Business Analysis for the potential for RPA

The flexibility under the analysis is really incredible. Even though the tool has a lot of differents conection, it's very frectionless. But is import to know what is the best information of your process for you get the best from the Celonis.

The vision of information is a little bit limited. But with the demo of Business View I think it could be better.

Automated processes and visibility.

Celonis is very intuitive and user-friendly which certainly helps during onboarding process. As a person unfamiliar with any reporting/ analytical language (nor PQL), I was able to construct pretty complex analysis, surprisingly quickly! Of course, I did it with precious support of Celonis team, PQL library and the community forum - I find these sources extremely helpful. Even though I'm only starting to discover the Action Engine and Process Automation segments, I see great potential in them - especially when I consider the fact that I can develop improvements myself. What I also appreciate in Celonis is that it's very stable, I've never experienced any system break-down. Overall, Celonis gives the unique experience of transparent visibility of the digital footprint which is simply amazing.

The only downside that I can think of is that Celonis doesn't have any limited UI version that could be used to share selected information with external stakeholders.

Celonis provides me visibility of digital footprints that I didn't have before, providing along the process duration which eventually lets me decide which processes need to be optimized. It allows me to analyze big set of data in an effective way. Most importantly, it allows me develop automation initiatives that optimize the processes.

The interface, training and technical help is excellent.

Inability to create data elements by integrating fields from the data model in the UI.

P2P process mapping, variant identification and investigating process reliability.

Changes or customizing of the process analytics definitions can be done rapidly and verified with the whole dataset without the IT department. Implementation time is very short. In our company, it was not possible to have one overview about detail scheduling and the process from the production order handling until the usage decision and later on to the delivery. The system structure with 4 different SAP systems avoid benchmark between the production locations. In the beginning it was very difficult because we had to get used to the functionality of the tool first. The product itself is great and already in standard implementation does provide excellent inside into processes and non-expected outcome.

Sometimes I need more personally contact.(F2F) Hard to keep track If you don't spend your full working day with Celonis.

The Tool is used in the company in the past only for financial analyses and some cases in the supply chain. We have the situation, that we have to harmonize our processes in the production but we doesn`t have a complete overview about all production sites worldwide. The data mining and the Harmonization from the processes is the key to change from the current SAP R3 system to the S4 Hana system. We want to use the tool to avoid / reduce variances in the future.

Celonis is incredibly user friendly and enabled our organization to become more agile. We use this tool to transform our data into actionable tasks and are constantly updating the dashboards as we improve as an organization. It has allowed us to keep raising the bar to better service our customers. Celonis has brought so much visibility to our data that would never have been possible without this tool. We can drive to the true root cause of our process gaps with ease.

Nothing to note. Celonis is meeting all of our expectations.

We have been able to examine our processes and uncover how we could eliminate waste, increase our On-Time Delivery rate, improve customer satisfaction and be more aligned as a Supply Chain. We can now quickly spot process gaps, implement solutions, and monitor their control plan directly in the tool. Pre- Celonis, we would talk about KPI's - but now we can take meaningful actions to improve our business. Celonis has helped us develop a very clear project pipeline and it has brought us closer as an organization by breaking down silos and allowing our whole team to view unemotional data at face value. Celonis has enabled us to go from firefighting to see clear lines of accountability at all steps in our Order-to-Cash process. Lastly, we have been able to turn almost everything into a KPI that can be tracked and managed, so at the management level - we know exactly where we have value leakage - and exactly what steps we need to take to close the gaps.

visual processflow and switch between variants, activities and connections to deep dive into single tasks and identify possible process improvements and make the processes more efficient.

we are still in the phase of getting all setup and start analyzing different workareas. no dislike at this stage. you need to get used to the system as any other tool first.

see above we are still in the phase of getting all setup and start analyzing different workareas. we need to get used to the system as any other tool first but started with review and raising process queries with the business.

The process mining explorer was extremely helpful to show the visual connections between the various steps

Requires time to explore individual cases and reasons behind the insight. This is a must in order to demonstrate to the business why deviation occurs.

Understanding where the rework is happening. Benefits to date: demonstrating where the errors are in the process

Celonis gives you a transparent view of the existing processes. The ease of hooking up to the system to be mined, the digital foot print collection process, their implementation roadmap / process makes it easy for getting it deployed. The process map, with a variable height (30,00 foot to zooming in very close) makes it easy for people at various levels to use the same report.

Not any as far as I know, will need more time of using Celonis to see if there are any when compared with other providers.

Arriving at an exact AS IS diagram is a key benefit. We have not gone in to automation based on the process yet, though the capability exists in Celonis

It supports - transparency in a way that did not exist before, - process analytics and improvement based on data - replacement of time-consuming manual activities - the employees with the help of action engine skills and workflows

If your process is not a standard process, working with Celonis needs quite some validation work before you can reap the benefits (this would be applicable for any other process mining tool as well).

Reduce waste in our processes, support automation, improve on-time delivery and thus our execution processes Prioritization of improvement initiatives based on facts

The action engine. Data analysis and insights are one thing, but taking action on data is where value is realized.

Can be complex to develop for non-technical business analysts.

P2P and AP optimizations. To date, reducing errors on from overspent PO's is our best performing use case.

I love how user friendly and fast Celonis is. I can run reporting in seconds that would take hours before.

I dislike the complexity of building your own dashboards that require formulas and coding experience.

We use Celonis to track our inside sales metrics. We were able to track and reduce our order processing times and reach over 90 % of order confirmations sent to our customers.

I like that Celonis offers insights about my company's ERP data. As an admin, I have been learning how to create custom analyses and I like the fact that Celonis offers a codebase where these can be even more customized. Even better, the QA environment was very easy to copy our Event Collection and Process Analytics over.

I have not enough experience to have any dislikes, but I had a bit of trouble when the courses were changed so that my old training was removed. It was discouraging, but I had only taken a couple courses, so I did not mind having to retake them. It only reinforced my knowledge of the process mining building process.

We are able to gain great insights across our ERP data that we had problems achieving in the past. And it is very easy to generate the custom analyses we require. The platform is very recognizable when comparing to other platforms I have used.

Celonis is extremely dedicated to ensuring their customers are ready, willing and able to adopt their product. They put significant time, effort and resources into ensuring we have everything we need to make great use of their technology.

Nothing. I hear it's an expensive solution, but I wasn't involved in vendor selection, so I can't go into any detail there. And I have no comparison for alternatives.

Our business units have hunches about what's slowing their processes down. They can tell there are hang-ups somewhere, but don't have the insight to be able to pinpoint where the problems are. Celonis provides hard data that gives business users and leaders absolute clarity into where they can make improvements. One business unit so far has been able to change their process to remove the most "friction". Another business unit in a shared services organization has realized they need to create a decision making structure around who acts on process improvement opportunities identified by the tool. We are relatively early in the journey, as we have just started implementing to the business this year.

Process mining was a new concept within ASICS, as a very traditional company running on operational data the aim with Celonis was to find insights into end to end process inefficiencies. This was to go hand in hand with improving the customer experience and the insights that we received immediately have allowed changes in the warehouse and Order cash procedures.

Probably the area that we struggled with as an organization was the fact that data mining was a new way of looking at data, we needed to support this

Primarily focused on "On-time" and "in Full". As a customer-focused business maximizing deliveries as our wholesalers or consumers would expect was the priority.

How easy it is to see the process data. With just a few clicks you can drill down to an area of interest and se how your process actually occurs and where improvement opportunities are. The Ability to benchmark process preformation in many different ways is helpful. Using the attribute table to filter the data and understand what aspect of the process is driving performance. How the tool can be customized to show KPIs of interest - the transformation center can be set up to track any aspect of process performance you are interested int. The visualization of the data - making data easy to understand though the process exploring help when you engage with the users of the process you are mining. The partnership with the vendor to ensure successful deployments. Celonis has multiple roles in their organization to support our deployments. The Customer Success Manager and Business Value Architect are two key roles form Celonis that are making our implementation successful. The User Interface is intuitive and easy to navigate. Some of the more advanced features of the tool are really powerful. The ability to do multiple event log mapping will help us connect different processes. The Machine leaning and action engine capabilities helps us automate our initiatives and operationalize the tool use. The online training material and multiple training tracks really helped accelerate our deployments and ensured we enabled the right type

The training material provided was very good, but having 3 different systems to log onto could be improved (the tool itself, tool training environment, learning system)

Informed the design of our new ERP system. Improving our Maintenance, Finance, Materials Management, and Trading process efficiency.

There are a lot of things, some of which are: Firstly, being able to see for the first time how our order to cash processes really look like and becoming aware of the many existing process variations is quite a revealing experience – for top management as well as for process owners. Getting information about KPIs like automation rates and throughput times for any step in the process within any data constellation based on data from the ERP-System is something we do not want to miss anymore. Secondly, the user interface is well-thought-out and fun working with. Setting filters on any attribute or data field and getting real time response from Celonis is outstanding. Thirdly, the project for the technical implementation of Celonis within our company was frictionless. Data validation ate up a lot of project time but was worth the effort. And finally, the support of Celonis and our chosen implementation partner is flawless.

The following points are not things I especially dislike about Celonis. They should be reminders of obstacles we had and still must overcome to reap the benefits of process mining in general and implications one must be aware of when embarking on data-based process mining. Firstly, big improvements might be achievable without a process mining tool because they are so obvious to the organization and might have been already fixed in past. What remains are the “left over potentials” in much smaller size pertaining to value. So, to gain measurable benefits one must be prepared to implement a lot of smaller process improvement projects, each providing a bit of value. The benefit will be visible as the sum of the value of those realized projects will increase. It is like Gulliver who is tied up by thousands of strings in Lilliput. Cutting or loosening any string only has small value. But once you solved a critical mass of small problems you can really improve your organizations process performance. Secondly, one cannot put process mining into practice as an en passant activity. An organization must commit resources to this area on a regular basis. The topic is much too complex to have it carried out part time. So, clear responsibilities and a decision from top management to allocate capacity of the work force to process mining are success factors which come with a cost. Finally, you might not have the personnel with the skill and/or mind set required for working with a process mining tool. Taking time for exploration, developing a curiosity of underlying correlations and delving deeper and narrower into the processes and data is a skill which is scarcely found in companies where problem solving with quick fixes is the norm.

1. Problems we are solving with Celonis: We implemented the order to cash process with Celonis. In this context we want to increase the automation rate, reduce process costs and raise service levels for our customers. Specifically, we target: - manual process steps - unnecessarily repeated process steps - unwanted process steps - missing process steps - Throughput times and lead times - Customer complaints 2. Benefits we have realized - Reduced process costs by detecting a software bug in an online Shop as a cause of process irregularities which led to manual post-processing of order items. - Increased automation by detecting unnecessary manual process steps with external interfaces. - Reduced process-costs and lead times by detecting wrong data in customer master data records. - Quicker and low-cost responses to complex requests of information regarding process status and process KPIs

Ease of use and process visualization capabilities

Can take a little bit of time to integrate with non mainstream applications.

Impact analysis for Process improvement opportunities. Process deviation and process improvement opportunities.