Celonis Reviews & Product Details

Celonis gives you a transparent view of the existing processes. The ease of hooking up to the system to be mined, the digital foot print collection process, their implementation roadmap / process makes it easy for getting it deployed. The process map, with a variable height (30,00 foot to zooming in very close) makes it easy for people at various levels to use the same report.

Not any as far as I know, will need more time of using Celonis to see if there are any when compared with other providers.

Arriving at an exact AS IS diagram is a key benefit. We have not gone in to automation based on the process yet, though the capability exists in Celonis

It supports - transparency in a way that did not exist before, - process analytics and improvement based on data - replacement of time-consuming manual activities - the employees with the help of action engine skills and workflows

If your process is not a standard process, working with Celonis needs quite some validation work before you can reap the benefits (this would be applicable for any other process mining tool as well).

Reduce waste in our processes, support automation, improve on-time delivery and thus our execution processes Prioritization of improvement initiatives based on facts

The action engine. Data analysis and insights are one thing, but taking action on data is where value is realized.

Can be complex to develop for non-technical business analysts.

P2P and AP optimizations. To date, reducing errors on from overspent PO's is our best performing use case.

I love how user friendly and fast Celonis is. I can run reporting in seconds that would take hours before.

I dislike the complexity of building your own dashboards that require formulas and coding experience.

We use Celonis to track our inside sales metrics. We were able to track and reduce our order processing times and reach over 90 % of order confirmations sent to our customers.

I like that Celonis offers insights about my company's ERP data. As an admin, I have been learning how to create custom analyses and I like the fact that Celonis offers a codebase where these can be even more customized. Even better, the QA environment was very easy to copy our Event Collection and Process Analytics over.

I have not enough experience to have any dislikes, but I had a bit of trouble when the courses were changed so that my old training was removed. It was discouraging, but I had only taken a couple courses, so I did not mind having to retake them. It only reinforced my knowledge of the process mining building process.

We are able to gain great insights across our ERP data that we had problems achieving in the past. And it is very easy to generate the custom analyses we require. The platform is very recognizable when comparing to other platforms I have used.

Celonis is extremely dedicated to ensuring their customers are ready, willing and able to adopt their product. They put significant time, effort and resources into ensuring we have everything we need to make great use of their technology.

Nothing. I hear it's an expensive solution, but I wasn't involved in vendor selection, so I can't go into any detail there. And I have no comparison for alternatives.

Our business units have hunches about what's slowing their processes down. They can tell there are hang-ups somewhere, but don't have the insight to be able to pinpoint where the problems are. Celonis provides hard data that gives business users and leaders absolute clarity into where they can make improvements. One business unit so far has been able to change their process to remove the most "friction". Another business unit in a shared services organization has realized they need to create a decision making structure around who acts on process improvement opportunities identified by the tool. We are relatively early in the journey, as we have just started implementing to the business this year.

Process mining was a new concept within ASICS, as a very traditional company running on operational data the aim with Celonis was to find insights into end to end process inefficiencies. This was to go hand in hand with improving the customer experience and the insights that we received immediately have allowed changes in the warehouse and Order cash procedures.

Probably the area that we struggled with as an organization was the fact that data mining was a new way of looking at data, we needed to support this

Primarily focused on "On-time" and "in Full". As a customer-focused business maximizing deliveries as our wholesalers or consumers would expect was the priority.

How easy it is to see the process data. With just a few clicks you can drill down to an area of interest and se how your process actually occurs and where improvement opportunities are. The Ability to benchmark process preformation in many different ways is helpful. Using the attribute table to filter the data and understand what aspect of the process is driving performance. How the tool can be customized to show KPIs of interest - the transformation center can be set up to track any aspect of process performance you are interested int. The visualization of the data - making data easy to understand though the process exploring help when you engage with the users of the process you are mining. The partnership with the vendor to ensure successful deployments. Celonis has multiple roles in their organization to support our deployments. The Customer Success Manager and Business Value Architect are two key roles form Celonis that are making our implementation successful. The User Interface is intuitive and easy to navigate. Some of the more advanced features of the tool are really powerful. The ability to do multiple event log mapping will help us connect different processes. The Machine leaning and action engine capabilities helps us automate our initiatives and operationalize the tool use. The online training material and multiple training tracks really helped accelerate our deployments and ensured we enabled the right type

The training material provided was very good, but having 3 different systems to log onto could be improved (the tool itself, tool training environment, learning system)

Informed the design of our new ERP system. Improving our Maintenance, Finance, Materials Management, and Trading process efficiency.

There are a lot of things, some of which are: Firstly, being able to see for the first time how our order to cash processes really look like and becoming aware of the many existing process variations is quite a revealing experience – for top management as well as for process owners. Getting information about KPIs like automation rates and throughput times for any step in the process within any data constellation based on data from the ERP-System is something we do not want to miss anymore. Secondly, the user interface is well-thought-out and fun working with. Setting filters on any attribute or data field and getting real time response from Celonis is outstanding. Thirdly, the project for the technical implementation of Celonis within our company was frictionless. Data validation ate up a lot of project time but was worth the effort. And finally, the support of Celonis and our chosen implementation partner is flawless.

The following points are not things I especially dislike about Celonis. They should be reminders of obstacles we had and still must overcome to reap the benefits of process mining in general and implications one must be aware of when embarking on data-based process mining. Firstly, big improvements might be achievable without a process mining tool because they are so obvious to the organization and might have been already fixed in past. What remains are the “left over potentials” in much smaller size pertaining to value. So, to gain measurable benefits one must be prepared to implement a lot of smaller process improvement projects, each providing a bit of value. The benefit will be visible as the sum of the value of those realized projects will increase. It is like Gulliver who is tied up by thousands of strings in Lilliput. Cutting or loosening any string only has small value. But once you solved a critical mass of small problems you can really improve your organizations process performance. Secondly, one cannot put process mining into practice as an en passant activity. An organization must commit resources to this area on a regular basis. The topic is much too complex to have it carried out part time. So, clear responsibilities and a decision from top management to allocate capacity of the work force to process mining are success factors which come with a cost. Finally, you might not have the personnel with the skill and/or mind set required for working with a process mining tool. Taking time for exploration, developing a curiosity of underlying correlations and delving deeper and narrower into the processes and data is a skill which is scarcely found in companies where problem solving with quick fixes is the norm.

1. Problems we are solving with Celonis: We implemented the order to cash process with Celonis. In this context we want to increase the automation rate, reduce process costs and raise service levels for our customers. Specifically, we target: - manual process steps - unnecessarily repeated process steps - unwanted process steps - missing process steps - Throughput times and lead times - Customer complaints 2. Benefits we have realized - Reduced process costs by detecting a software bug in an online Shop as a cause of process irregularities which led to manual post-processing of order items. - Increased automation by detecting unnecessary manual process steps with external interfaces. - Reduced process-costs and lead times by detecting wrong data in customer master data records. - Quicker and low-cost responses to complex requests of information regarding process status and process KPIs

Ease of use and process visualization capabilities

Can take a little bit of time to integrate with non mainstream applications.

Impact analysis for Process improvement opportunities. Process deviation and process improvement opportunities.