Celonis Reviews & Product Details

Marketplace to download pre-defined apps

Branding needs to expand, still few people know the solution

Purchase to pay processes. We found bad practices such as Maverick Buying and reduce lead time due to price changes

Looking at the tool itself it does not only come with its broad bandwidth of functionality, its intuitive UX design and fancy dashboards. Indeed, but the highest value is providing in-depths knowledge of your own processes, which you are (probably) not aware of. The tool shows the naked truth, may it be good or rather inconvenient. But if you utilize this strength in the right way, it can also be a great device to convince your peers about your objectives. It removes any emotional factors from discussions as it instantly provides information you could just suspect before. Another great factor of Celonis is the role of the Success Manager. That was new to me and this is far more than an Account Manager. Celonis opens many doors, not only to its senior management, but also to all kind of other Celonis customers. The chance to exchange experience with those is invaluable. That gives you a great piece of certainty when you rollout Celonis into your firm.

It might be challenging to meet all expectations of the different departments. Celonis is considered to be a messiah for all your problems, but be aware that it is neither meant to be a numb KPI reporting tool, nor a staff performance monitoring tool.

We are using Celonis to analyze our sales as-is processes in order to identify inefficiencies. The same will then be prioritized and removed based on importance and implementation efforts. Furthermore, we use Celonis in our S/4 Hana transformation, where we run conformance checks, analyze all kind of changes happing to a process, transactions and order types. As we are in the beginning of this journey, there is much more to come, such as IT as well as production processes.

The support, product and the implementation team

The price is a little above the others vendors

Now, we can look into the P2P process more clearly and solve the gaps faster.

Celonis is a very flexible and helpful tool to analyze business processes. Celonis helps a lot to find bottlenecks and inefficiencies in the processes as well as issues in the interfaces between to workflows systems. As business analyst you can get quick insights how my business processes perform and where the issues are. You can select the relevant data and all KPI will refresh within a few seconds.

To built up new analysis you need knowledge about SQL and fundamental data understanding.

First it is difficult to built up a new data model for process visualisation based on the workflow system if you have very complex processes. But if you get some experiences it will be easier.

Capabilities to generate insights never being able before due to the combination of process mining and ML. The opportunity to directly take action for business transactions that (might) become critical according to identified patterns brings process management/-improvement to the next level.

The effort to implement use cases is often higher than promised. In 90% of the cases plug&play of content and analyses is not possible because the meaningfulness of results on this level is not sufficient. The real value unfolds if digging deeper which also means more implementation effort due to complexity.

Reduce process inefficiencies such as rework Cash discount realization Cash Collection optimization Generate insights into delivery tracking to steer and optimize carrier performance and increase customer experience Generate insights into complaint handling to increase customer satisfaction, reduce internal lead times, and reduce internal process costs

Currently the action engine is the function I like best

the approach to bring everything into the cloud

P2C; O2C, Order to activation, Incident process

The platform is easy to use with very clear and well maintained PQL (Process query language) reference materials directly in the GUI. Easy to turn insights in actions via signals. Very powerful, aesthetically pleasing UX.

some customers do not have access to chrome, the recommended browser, at least at the time on this writing there are still some problems if you try to run in MS Edge.

What, When, How and Where friction enters the business process that is being interrogated.

For the technical part of the tool, the practicality of browsing and obtaining data is very incredible, in addition to the negotiation for customizations. The training part is very interesting, giving great support to the client's teams.

The integration part could have more customization options, it works very well, but could have more details

An analysis of the entire supply chain, being able to view possible problems and take a more accurate action in the correction and optimization

Every digital transformation starts with understanding the current as-is state of your processes and supporting IT Systems. This is where Celonis is your best friend. Celonis retrieves your process data from your IT Systems (ERP, CRM, PDM, MES etc.) and provides an instant, visually pleasing, overview of your process and process quality in a matter of seconds. Within our company we have global dashboards that visualize the process performance for our P2P, O2C, Production, Quality & Service processes. This X-Ray view of our global process landscape facilitates global collaboration for innovation projects within our organization. One of the biggest benefits of Celonis is that it lets you look at your process quality (KPI`s) from different dimensions (products, partners, organisation unit, document headers etc.) and shows you where to focus your resources on to create the most improvement impact on your KPI`s.

At the start of digital transformations, a lot of process activities take place "Offline", therefore the expected initial response will be that the data is "incorrect". This is not a problem with Celonis, but the change management aspect of a Celonis implementation can be challenging.

With the help of Celonis we improved the following KPI`s: on time delivery performance of our suppliers, on time payment %, invoice validation TPT, master data quality, MOQ/EOQ optimizations, on-time delivery to our customers, reduction of waste activities, inventory optimization, production TPT, confirmation accuracy, Incoterm compliance etc.

I like Celonis because I can check multiple location information at the same time and generate functional KPIs for my department.

Unfortunately he is unable to gather specific information from some tables, but it is possible to work around this manually.

I'm solving problems of taxonomy, expenses, purchasing categories, compliance and generating business benchmarks together with users.