FaceUp Reviews: 4.9/5 — Highly Rated

We love the simplicity of FaceUp the most. It’s so easy to fill and send the report, especially since it’s customizable, and we can have employees choose different categories based on the topic of their message. Then it’s incredibly simple for us to navigate these reports and solve them, and thanks to the overviews available in the administration, we can process multiple reports at once without losing track.

In the beginning, we were skeptical of how our employees will react and whether they will want to use this platform. However, since we implemented it, we have only received positive feedback from all sides.

We use FaceUp to gather different kinds of inputs from our staff. We collect feedback about the company processes (positive or negative), check up on possible mental health problems, etc. The biggest benefit is the simplicity of having everything in one place and not needing to search through multiple channels. It’s also helpful that FaceUp offers different types of overviews and dashboards in the administration so that we can see the bigger picture too.

We offer FaceUp to our clients mainly as a legal solution for the requirements from the government. It is compliant with the requirements for the protection of whistleblowers, GDPR confidentiality, and data security standards. Since it can serve as an internal and external channel which employees, customers, and even distributors can use at once, we can recommend it to everyone. On top of that, it has many exceptional features such as customizable notifications, which prevent administrators from ever missing response deadlines from a legal point of view.

Reporting requires an internet connection at all times, which could be something to think about for the FaceUp team. It would be nice to have an offline option too.

There are many companies that are just finding out about the incoming EU directive, which will affect them soon. Luckily, we can offer them this solution. Thanks to the adjustability of the platform, it can be suitable for any company size, which is perfect for us, as we work with a variety of different clients, out of whom all have unique requirements from such a system. Thankfully, FaceUp usually meets all of them and has extra features that can hardly be found elsewhere on the market.

FaceUp goes beyond a whistleblowing channel with its features. Besides acknowledging GDPR standards and confidentiality, it allows us to have follow-up conversations with the reporters and investigate each case thoroughly. We also like that we can customize the platform and its features, to make it correspond to the specific needs of our company. Another great thing is that our employees can choose between using the web platform or the mobile app, whatever is more comfortable for them.

We like everything the app offers, nothing to criticize.

The platform helps us make sure that the atmosphere within our company is good and that our employees can function without any worries or concerns bothering them without having a chance to openly (anonymously or not) discuss them with us. With FaceUp, we are maintaining a healthy workplace culture, reducing fluctuation, and ensuring well being of both current and future employees.

We needed a tool that would work as a central system for gathering feedback, suggestions and concerns all at once. One of our main requirements was to have a straightforward solution that would be easy to navigate and manage. But FaceUp exceeded all of our expectations by offering even more. It provided our employees with a quick way to reach out to the company management with anything they perceive as important, whether it concerns personal or company issues, and our management with a lean platform to work with the inputs.

At first we expected to discover more serious issues through FaceUp, however, it is rather a good sign that there currently are not any severe problems occurring. And in case they ever occur, we know we are covered.

Thanks to the clear structure of the administration, we have a simple yet effective process handling the reports we receive. We react almost instantly to what our employees share with us and are able to have an overview of our company environment, which further enables us to improve and maintain it. Additionally, the user-friendliness of the application and administration makes everything extra easy for both sides.

Online solution, no implementation, very good price.

The technical support is only in English, I think not in the local language always.

Communication, saving time and we realize things, which would be difficult to investigate in the company.

The uniqueness of this necessary service, all the support from FaceUp. Guarantee of privacy. Possibility of multiple settings. I donť know any similar service.

It´s difficult for some employees to save the code for answers and to check the answers when they don´t know exactly when it will be available. Where would be improvements: Maybe each user can have his / her private account on the site? Maybe to make it possible to insert some internal organizational rules on how to use the service on the sites?

We had only one problem with displaying the answers - the words were incorrectly separated at the end of the lines. But it was solved very quickly and now everything is all right.

How easy it was to start using the software. No additional costs, easy online onboarding followed by quick free training.

Everything works as it should and meets our company expectations.

We collect the opinions of our employees and protect our company culture, assets, finances, and reputation.

Above all, I like the straightforward design and the ability to do everything in a few clicks. The responsive customer support, online onboarding and sample materials are also nice.

They could add a template for an internal directive in multiple languages... Although the system works in 70+ languages, not all materials are translated. But there is no problem, FaceUp translates everything one by one.

Face Up gives voice to the silent majority. Hence, it is an important part of a healthy company culture.

Having FaceUp has definitely helped our company. Our experience with FaceUp thus far has been excellent, the ease of use of the platform is amazing, along with the features and functionality. The customer support is flawless and meets the value for money. We have been using FaceUp for the past couple of months, and it has helped us resolve the reports far more efficiently than any other platform or method we have used in the past.

Although we have only been using FaceUp shortly, we are satisfied with everything it does and offers.

So far, we have been solving various small-scale issues, but we let our employees reach out with anything from problems with corporate culture to non-compliance with company regulations. A great benefit is predefined report categories the users can choose from that are manageable and customizable. This feature makes it easy for us to manage incoming reports and keep a long-time overview of the situation in our company through dashboards and statistics, which are included right in FaceUp administration. Security of our employees’ data is also crucial for us. It is a huge advantage that all the information is stored within our database and is only accessible by designated personnel and no third party.

Technically everything works fine, but success depends on implementation. We need to convince people, that this channel is secure and easy to use. We give ourselves one year for evaluation. As we don't see any technical issues, the main KPI will be the number of cases coming via this channel. As we are just starting, our number of cases is zero except few tests. My evaluation is Technically 10/10 Economically - too soon soon to say anything

Nothing actually. The idea is simple so the solution seems to be complete.

To give our employees a reliable and anonymous channel for their complaints - independent of our company. The channel should be as transparent as possible, not allowing any manipulation.