Unclaimed: Are you working at FaceUp?
FaceUp Reviews: 4.9/5 — Highly Rated
A whistleblowing platform, ethics line, HR communication channel or online trust box for those who speak up. Give your employees the opportunity to reach out if something goes wrong.
| Capabilities |
API
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|---|---|
| Segment |
Small Business
Mid Market
Enterprise
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Training | Documentation |
| Languages | English |
FaceUp publishes no prices at all — every one of its three plans says “Get a Quote” or “Contact Sales” — and its FAQ answers the question “Are there any hidden fees?” with “No. FaceUp offers transparent pricing with no hidden costs.” Those two facts sit on the same page. The one that matters more is further down the same FAQ: “we are not able to offer refunds, as all purchases are final.” You cannot see the price before talking to sales, and you cannot get it back afterwards.
- What it is: A whistleblowing and anonymous reporting platform for compliance obligations.
- Best for: Organisations that must meet whistleblower law and will use the free trial properly.
- Pricing: Not published. Quote-only on all three tiers. Verified August 2026.
- The honest catch: No refunds — all sales final.
What Is FaceUp?
FaceUp is a whistleblowing platform: anonymous reporting channels, encrypted two-way communication with reporters, case management and investigations. It exists largely because of legal obligation — under the EU Whistleblower Directive, organisations above a headcount threshold must operate internal reporting channels, and FaceUp sells the channel plus the case handling around it.
It reports 3,600+ organisations in over 70 countries, more than five years serving companies and over eight serving schools.
The feature set is broad on every tier: anonymous reporting, customised forms, encrypted two-way messaging, anonymised voice messages, attachments, website links and widgets, working-hours auto-reply, 113 languages, and iOS and Android apps. Case management covers a case database, anonymous assignee options, translations and collaboration.
Three tiers separate mainly on administrator seats — 5 on Starter, 10 on Professional, unlimited on Enterprise — plus unlimited reporting forms and native integrations at Professional, and SSO, advanced permissions and multi-entity/multi-country support at Enterprise.
How FaceUp Works
- Anonymous reporting channels with encrypted two-way messaging.
- Three tiers, separated largely by administrator count.
- No prices published — quote-only throughout.
- Free implementation, no IT support required.
- Monthly, quarterly or annual billing.
- No refunds — all purchases final.
FaceUp Pricing
| Plan | Price | Administrators | Adds |
|---|---|---|---|
| Starter | Get a Quote | Up to 5 | One reporting form, case management, audit trail, dashboard |
| Professional (popular) | Get a Quote | Up to 10 | Unlimited forms and channels, multi-workflow cases, advanced analytics, native integrations |
| Enterprise | Contact Sales | Unlimited | SSO, advanced security and permissions, multi-entity and multi-country, dedicated onboarding |
| Add-ons — available on every tier, included in none | |
|---|---|
| Automated Phone Hotline | add-on |
| Live Hotline | add-on |
| AI-Powered Hotline | add-on |
What actually decides your cost:
- There is no published price on any tier, including the entry one. All three plans are quote-gated. For Enterprise that is normal; for Starter — explicitly “designed for organizations that need to meet whistleblower laws confidently without unnecessary complexity” — it is less so. The organisations buying that tier are typically small ones meeting a legal minimum, and they cannot budget, benchmark or compare without first entering a sales process.
- “Transparent pricing with no hidden costs” is asserted on a page with no costs on it. FaceUp’s FAQ asks “Are there any hidden fees?” and answers “No. FaceUp offers transparent pricing with no hidden costs.” Taken as a promise that the quote you receive will be the whole bill, that is a reasonable commitment. Taken as a description of the pricing page, it does not hold — nothing is disclosed there at all. Read it as the former.
- All purchases are final. There are no refunds. From the same FAQ: “Unfortunately, we are not able to offer refunds, as all purchases are final.” This is the single most important term on the site, and it compounds the pricing opacity — you commit to a figure you could not benchmark, with no way back. FaceUp’s own mitigation is that it “put[s] a great deal of effort into introducing our clients to the FaceUp platform” before purchase, which is a reason to take the trial seriously rather than a substitute for recourse.
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The free trial is the protection, and the affiliate link goes straight to it.
/go/faceuplands directly onadmin.faceup.com/sign-up/company/trial. Given the no-refund policy, that trial is not an optional convenience — it is the only opportunity to establish whether the product fits before the money is irreversible. Use it to test the reporting flow end to end, in the languages your staff actually speak. - Annual billing saves “up to 30%”. This is the only quantified pricing fact anywhere on the page. Billing can be monthly, quarterly or annual, and FaceUp says annual can save up to 30%. With no base price published, that percentage cannot be converted into money until you have a quote — but it is worth asking for both figures so the discount is visible rather than assumed.
- All three hotline options are add-ons on every tier — including Enterprise. Automated Phone Hotline, Live Hotline and the AI-Powered Hotline are each marked add-on across Starter, Professional and Enterprise. The AI hotline in particular is promoted in the site’s main navigation as a headline capability, so it is worth knowing it is never bundled, at any price point.
- Administrator seats are the real tier boundary. 5, 10, unlimited. Most of the reporting features — anonymous submission, encrypted messaging, voice messages, 113 languages, mobile apps — appear across all tiers. If your compliance team is small, the entry tier may genuinely suffice, and the question to ask sales is what the seat count costs rather than what the plan does.
- SSO is Enterprise-only. Single sign-on, advanced permission management and multi-entity support all sit at the top tier. For a regulated organisation with existing identity infrastructure, that may force Enterprise regardless of headcount.
- Implementation is free and quick. FaceUp states setup “takes only a few minutes and does not require IT support”, with online onboarding and a knowledge base included. For a compliance tool with a legal deadline attached, that matters.
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The affiliate link tracks correctly.
/go/faceupreturns 200, resolves through PartnerStack to the trial signup, and sets the_grsmpkpartner key.
Who Should Use FaceUp
- Organisations meeting whistleblower law. This is the product’s core purpose.
- Multinational or multilingual employers. 113 languages and multi-country support.
- Schools. FaceUp has served the education sector for over eight years and prices it separately.
- Small compliance teams. Five administrators may be enough at the entry tier.
It fits poorly for buyers who need to budget before engaging sales, since nothing is published; for organisations wanting purchase protection, given the no-refund policy; and for anyone expecting a hotline included, since all three hotline types are add-ons at every tier.
Honest Pros and Cons
Strengths
- 113 languages and mobile apps on every tier.
- Anonymised voice messages and encrypted two-way chat throughout.
- Free implementation, no IT involvement needed.
- A genuine free trial, which the affiliate link goes straight to.
- 3,600+ organisations across 70+ countries.
- Annual billing saves up to 30%.
Limitations
- No prices published on any tier.
- No refunds — all purchases final.
- “Transparent pricing” claimed on a page showing none.
- All three hotline options are add-ons, even on Enterprise.
- SSO is Enterprise-only.
- The 30% annual saving cannot be valued without a quote.
FaceUp Alternatives and How It Compares
- NAVEX is the established enterprise incumbent in ethics and compliance reporting.
- Whispli and Vault Platform compete directly on anonymous reporting and case management.
- EQS Integrity Line is widely used across EU compliance teams.
- A monitored email alias plus a documented process is the minimum viable route, though it satisfies few auditors.
The Verdict
FaceUp looks like a competent whistleblowing platform. The reporting side is genuinely well specified — anonymous submission, encrypted two-way messaging, anonymised voice messages, 113 languages and mobile apps on every tier — and implementation is free and reportedly takes minutes. For an organisation facing a legal obligation with a deadline, those are the right things to get right.
The commercial terms are where a buyer needs to be careful, and two of them interact badly.
First, nothing is priced. All three plans are quote-only, including Starter, which is aimed at small organisations doing the legal minimum. Those are exactly the buyers least equipped to run a procurement process and most likely to want a number they can put in a budget. FaceUp’s FAQ does say “transparent pricing with no hidden costs” — which is best read as a promise that the quote will be complete, not as a description of the page, where no cost appears at all.
Second, and more consequentially: all purchases are final and no refunds are offered. That is stated plainly in the FAQ. Combine it with unpublished pricing and the position is that you agree a figure you cannot benchmark against competitors, and have no recourse if the product disappoints. FaceUp’s answer is that it invests in helping clients decide before they buy — which is true as far as it goes, and is precisely why the free trial matters more here than for most software. The affiliate link goes straight to it, and it should be treated as the real evaluation, not a formality.
Three things to establish with sales before committing. Ask for the per-tier price and the annual figure together, so the “up to 30%” annual saving is a number rather than a claim. Ask what the hotline add-ons cost, since all three — including the AI hotline the site markets prominently — are extras at every tier, Enterprise included. And check whether five administrators is enough, because seat count, not features, is what mostly separates the tiers.
If those answers come back reasonable, this is a credible product for a compliance requirement that many organisations cannot legally avoid. Just do the evaluating before the money moves, because afterwards there is no mechanism to undo it.
FAQ
How much does FaceUp cost?
FaceUp does not publish prices. All three plans — Starter, Professional and Enterprise — show “Get a Quote” or “Contact Sales”, and no figure appears anywhere on the pricing page, including in its FAQ. The only quantified pricing statement is that annual billing can save up to 30% against monthly or quarterly. You will need to contact sales to obtain any number.
Does FaceUp offer refunds?
No. Its FAQ states: “Unfortunately, we are not able to offer refunds, as all purchases are final.” The company says it invests heavily in helping prospective clients evaluate the platform beforehand. Because of this, the free trial — which the affiliate link leads directly to — is the only practical protection, and should be used thoroughly before purchase.
What is the difference between FaceUp’s plans?
Mostly administrator seats: 5 on Starter, 10 on Professional, unlimited on Enterprise. Professional adds unlimited reporting forms and channels, multi-workflow case management, advanced analytics and native integrations. Enterprise adds SSO, advanced security and permission management, multi-entity and multi-country support, and dedicated onboarding. Core reporting features — anonymous submission, encrypted messaging, 113 languages, mobile apps — appear across all tiers.
Is a whistleblowing hotline included with FaceUp?
No, at any tier. The Automated Phone Hotline, Live Hotline and AI-Powered Hotline are each marked as add-ons on Starter, Professional and Enterprise. The AI-powered hotline is promoted in FaceUp’s main navigation, so it is worth being clear that it is never bundled — ask for add-on pricing alongside your plan quote.
How long does FaceUp take to implement?
FaceUp states that implementation is “free, fast, and simple”, takes only a few minutes and does not require IT support, with online onboarding and a knowledge base included. For organisations working to a compliance deadline, that low setup burden is one of the product’s clearer advantages, and it is not conditional on tier.
Personalized configuration only takes some steps
Everything is working fine! Promised functionalities exceed our needs
Having a secure, confidential, anonymous channel to allow victims and observers to raise their hand/voice and boost the traditional lines of defense (management, audit, risk...)
Our experience is excellent, from easy implementation through to working with reports. FaceUp is customizable and has a lot of features for value. It is easy to use and an effective two-way communication tool. The software is constantly developed according to the customer's needs.
There is nothing that is not useful so far.
Whistleblowing legislative, HR topics.
Clear design, statistics, case management, the ability to set access to individual administrators and customize the report form according to our needs.
I don't know, I guess I can't think of anything right now.
We needed to increase trust from staff in all branches. We wanted them not to be afraid to turn to us. FaceUp helped us do just that.
I would love to tell you about our experience with the FaceUp app (we use CZ version called NNTB) so far. Our organisation is supporting families impacted by child abuse. Safety, privacy, openness, kindness and communication about every topic - good or bad are all in our DNA. So finding a tool that will allow us to get closer to our values is what makes us excited. Back to the tool: I wasn´t the one to find it, I was the one asked to make it go live. In five days if possible. I am no IT girl so I opened FaceUp with some wrinkles on my forehead and a bit of fear around my stomach. Julie from the support offered me a call. And I never used this offer. Why? Because of the way FaceUp is structured and with every single question I had on my list already answered very logically and with flexibly offered in every step at the same time. Omg. That was just me, reading it in two hours from the top to the bottom, testing it twice to understand the process of sending info to the app, replying from the app, archiving, analyzing statistics… To put it in a nutshell: -- FaceUp app is fantastic and more than helpful -- it is easy to maintain the whole process and learn how to do it on your own within a short period of time -- their support is amazing (even when we were changing our requests around invoicing several times) -- our team is using it freely and we have some issues covered already and some in progress -- and we love it!
That I didn't learn about it earlier. I am happily recommending it to all companies and NGOs around me these days because every organisation would benefit from implementation.
It offers our employees, partners and clients a safe and fully anonymous way to inform us about issues that need our focus - small ones like how to improve our office space and big ones to cover any harassment, misconduct or ethical issue within our team.
We especially like the user interface of the app, combined with very high security. The product responds well to the needs of the new European Whistleblower Protection Directive and, in combination with a law firm that can be the system administrator, the company can easily meet this legislative obligation. The price is also very pleasing.
We can't think of anything major. If a bug is found, their in-house development team quickly fixes it.
Addressing the Whistleblower Protection Directive, local transposition laws and implementing a tool through which employees can disclose anything wrong within the organisation.
The app helped us cover both customer and legislative requirements regarding GDPR in a very simple and clear way. Applications can be easily used by both people in administration and workers - it couldn't be more simple. And as we also use it for our improvement ideas and satisfaction surveys, it covered several areas at the same time.
Nothing comes to my mind................
customer and legislative requirements regarding GDPR
How good voice messages work, they can even guarantee anonymity to the whistleblower.
The tool works to our and our employees' expectations
We needed to establish an easily accessible whistleblowing channel and ethics hotline. Thanks to the possibility of voice messages, FaceUp fulfills all our needs.
Strongly determined team. Pro-customer approach. Easy to use APP. Fast product development. Intuitive design and clear statistics.
I have not been able to find a single disadvantage so far.
I looked for a tool that covers all EU legislative requirements in whistleblowing.
FaceUp has an intuitive design and is extremely easy to use - which is appreciated by both employers and employees. It is also very secure and meets the requirements of European legislation.
Nothing. Everything works perfectly. There is nothing I can complain about.
Our clients are using FaceUp mostly for solving internal HR incidents (e.g. bossing, harassment, etc.), but also for reporting breaches of anti-trust law, white-collar crime offences, etc. We believe that FaceUp generally helps to increase the level of compliance and company culture.
FaceUp is simply the best whistleblowing tool I know. I love its simplicity and the thoughtfulness of its individual features. It complies with GDPR and all other laws and we have already managed to resolve several cases with it.
FaceUp is still a startup, but they do an amazing job. I can and will only recommend FaceUp.
We need to have happy employees who are satisfied at work. And it is not possible without healthy relations. So we were looking for a simple reporting system to uncover problems right at the beginning. And we found it.
FaceUp is extremely handy tool for whistleblowing. It is very secure for the employee and easy to use, even for a not experienced IT user. And for employer, it is a great solution with many practical functions. I can only recommend.
n/a, it is perfect! There is nothing I can complain about.
Internal HR issues, white collar crimes and many others. It is very useful solution. Works well as a prevention of bigger problems.
That it really works. Employees contact us, everyone approves of the simplicity and clarity of the system.
We didn't understand the difference between the different types of data encryption the service offers. But everything works great.
We want to build an ethical corporate culture, and thanks to FaceUp, we are succeeding. Introducing a tool like this is much better than just a code of ethics.
Setting up the organizational structure and language mutations that allowed us to implement FaceUp in all branches.
We were missing one language, but the developers added it within 14 days
For companies with many branches, it is difficult to get feedback from employees and stay in touch with them. Thanks to FaceUp, we have an overview of everything.
I love that we were able to launch whistleblowing in one day, and FaceUp's customer care was a great support for us in doing so.
It is just that we have delayed the launch of such a tool for so long. We were mistakenly worried that it would be complicated.
With the release of FaceUp, we have reacted to the upcoming EU directive and also to requests from our colleagues to introduce a tool for confidential communication.
How fast they are moving in product development. At the first meeting, we mentioned a few things that are missing in the system. These are all working now. What we really love is also their language support as we are a company with contractors all over the world. It is easier for them to share their thoughts if the interface is in their native language.
FaceUp is still a startup as like as us and they don't yet have as comprehensive a product as some whistleblowing tools that have been around for many years. However, their progress is admirable.
All of us have to communicate with stakeholders about issues they don't want to deal with personally. Whether it's compliance or HR topics. This helps to create a company culture full of trust and prevent financial and personnel losses for our remote culture company.
Clear design, stable, bug free, customization, mobile apps, voice messaging
Nothing major. As I mentioned everything is clear, easy and user friendly.
We were looking for a tool with a quick implementation that would help us easily and without high costs to fulfill the requirement to implement a reporting form on the company's website.
I heard the founders of FaceUp on a podcast and then met their salesman Zbynek. Both impressed me with their passion and enthusiastic approach. I think that not just Czech Republic, but the whole world needs people and entrepreneurs like them who truly combine great business skills, desire for improvement and activities that serves a higher purpose.
I can't think of anything they could do better, our employees are satisfied
We allow our employees to confide if something is bothering them. Many topics are not easy to talk about in person. That's why we use Faceup in all our branches.
In comparison to the majority of tools on the market, FaceUp manages to make its platform easy to use for anyone, without the need for long training sessions, while still giving you lots of options and possibilities of what you can do. The integration was also very fast, thanks to the free trial available.
There isn't much to dislike here, really. When we found something that could be improved, FaceUp was very responsive to our feedback and able to help us out in one way or another.
Using FaceUp as a whistleblowing solution, implemented to comply with the EU Whistleblowing directive. It's great that everyone now has a way to reach out internally and speak up in case they - or someone else- is not feeling well, or if there's a problem we should know about.
A lot of things: Multilingualism, simplicity, customer service, user experience, and a positive surprise was the low price. If you are looking for a very high-quality whistleblowing solution for international needs, most of FaceUp's competitors are much more expensive.
Implementation on our own servers is not as cheap as running on the cloud. Although FaceUp offered us this option when asked, we decided to go with the cloud in the end.
We were looking for an affordable whistleblowing solution for the needs of an international organization. We may have different investigators for different branches, and the same goes for the different types of problems our employees address through FaceUp.
I was positively impressed by how deeply our account manager understood the issue of whistleblowing. He was able to advise us on many things, not only with product setup, but also with communication towards employees.
So far, so good. I don't like anything yet.
We often heard about the benefits of whistleblowing at conferences, but we never paid much attention to it. The FaceUp team introduced us to the topic in their webinar, and we subsequently got a lot of interesting tips from them during implementation.
How easy it was to create a free trial and get a feel for the whole app. Within moments we had everything set up and ready to use.
Nothing crossed my mind, everything went smoothly and without a hitch.
We were dealing with some employee issues in one startup and an expert recommended us to quickly implement FaceUp to give everyone a chance to comment on the situation.
It is absolutely perfect. I like: the price, the user experience, the setup options All for the needs of not only large but smaller companies as well.
Maybe they could have legal templates in other languages, but I'm sure they will make them.
The unnecessary bureaucracy of the European Union, which wants to see whistleblowing even in companies with 50 employees.
The online onboarding feature was really well designed. We signed up for free, got set up, tried out some of the features and we didn't even need to speak to a salesperson.
We weren't immediately sure how it would integrate with our intranet.
We wanted to quickly, easily, and cost-effectively introduce a whistleblower protection system to our organisation.
The app works in the cloud, so it's available anytime, anywhere. I also like the possibility of further communication with the sender of the report.
It might be nice to add a better polling solution.
We collect not only serious reports, but also any opinions of our colleagues. Whenever there is a change in the company, we ask for their opinion and can pick up on potential unrest.
I like the pro-customer approach of the team. It's probably because they're still a small and flexible team. They can respond quickly to our requests there. In addition to customer support, we also talked to the product manager and co-founder of the platform, from which I judge that they take client feedback really seriously.
We found some confusion at the beginning, but everything was resolved.
We wanted more things: - to set up a tool for reporting unethical behaviour in companies, - address the requirements of new legislation protecting whistleblowers, - collect feedback from our employees, - and demonstrate our focus on CSR. We managed to solve all of this mainly through custumisatiom, working with categories, organisational structure and access. It also convinced us that we were supporting the fight against bullying in thousands of schools through our involvement.
I was especially pleased with the materials that the FaceUp team creates for their clients. Whether it's promotions or legal templates. We have also found some guides and a list of experts we can turn to.
Some of the external experts want high prices for their services. That's why we often turn directly to the FaceUp team, who are always helpful for free.
We wanted to comply with the rules of the Whistleblower Protection Directive, and at the same time implement a tool that would also have a practical use for our company.
Every time we have an idea or question, it is heard. I appreciate their team's patience and startup approach. I spoke with 5 team members and it was obvious that they enjoy their work and are ready to help any client.
I was not able to download the ebook from their website, but they sent it to me in the mail afterwards.
We have a very specific company culture and it seemed difficult to get whistleblowing going. Because of how customisable FaceUp is, we were able to set it up in a way that suited us.
I like the anonymity that protects whistleblowers - both students and staff.
High price for the premium version. But in the end, the standard features were enough for us.
We wanted both the students of our schools and our employees to be able to contact us with their troubles.
Support, simplicity, fast implementation, security, clear administration and mobile app. I was also glad to see the prepared materials.
It works as expected, it doesn't crash. There's nothing I don't like.
We were looking for a simple reporting system for a smaller company that didn't want to spend a lot of money on whistle-blowing.
Thanks to FaceUp, we are ready for all the requirements of the EU Whistleblower Protection Directive. We also work with their partners on documentation and legal implementation.
Nobody's complaining about anything, works good.
We wanted to solve whistleblower protection cheaply and quickly, in compliance with GDPR and with added value for the company.