Freshchat Pricing Overview

Real-Time Omnichannel Suppport for digital customer channels. Easy to onboard, Familiar to their other offerings & works well with freshworks products. WhatsApp Integration works as intended. Bot builder makes the repeated data collection easier.

Over scale the pricing can be hefty. Various features are limited to pricing tiers.

Real-Time User Support & Other Conversational Marketing via WhatsApp Api.

Live and instant response, easy to use, whr I'm able to get answers

There is not such issues which I faced, it's good n easy to manage

Proactive customer service, with many topic like produ, pricing , delivery etc.

Freshchat instant push notification to mobile app which allow us to reply our customers in timely manner and chat support executive and answer to customer quries even from mobile app. Freshchat is easy to mange and cost efficient, campign and social messaging integration without any extra add-on cost makes this product affodable.

Freshchat should not ask customer for push notification permission when any new customer is starting their first conversation with any businesses on thie website, it create hassle. It should ask for push notiication permission when the same customer / user is visiting chat support regularly.

It helps us to manage a large sets of our customer's query such as pricing and working hours of our resources, Freshchat helps our to scale our services in affodable cost.

Freshchat provides chat support for businesses and the feature I like most is WhatsApp Business Integration & E-Mail Notifications to customers once they come offline. I've been using Freshchat for the last 3 years and most of the essential features are free of cost. We have paid for Slack Integration and E-Mail Notifications when a customer comes offline.

Mobile App needs to be improved, we cannot see a user online on the mobile app whereas we can get online users on Web Portal. A Feature suggestion : With AI embedded quick responses suggestions should be there while writing responses to our customers this with help businesses a lot.

It enables WhatsApp Business Integration which is useful and customer insights are available in Freshchat dashboard with searchable customer chat history helps us manage customer conversation efficiently.

is to hendal, monitor agents, chat issue storage, pocket frindly in cost

vey slow chat is very high, auto assigntement is not that geat

day to day issues of customer, reay time assistance to the customer, undarsatding nacure the problem customer is facing

Awesome services user friendly cost effective.

Long appointment time GB Consumption ..

Freshchat has great user base and we can identitfy the problem state with the help fresh chat report.

It's easy to set up and they have a free version to use for your organization.

The free version doesn't let you connect to your helpdesk. You would need to duplicate your articles in the Freshdesk and in Freshchat.

We use Grasshopper for phone calls. Grasshopper charges extra for texting capability. With Freshchat, customers can text message us without incurring an additional cost.

It is a very complete tool, it is very simple to understand and provides a super complete context of the client's profile which allows the experience team to have their work much easier

There are still some integrations that cannot be done natively and we end up doing them on our own which implies an additional cost and they do not end up having the best integration. Anyway, whenever we make suggestions, they listen to us and it is seen that the technical team is constantly working and growing.

we are an insurance broker, thanks to freshdesk measseging we were able to digitize our operations, we were able to increase our service hours by more than 60% and considerably reduce waiting and response times.