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Unclaimed: Are are working at Freshteam by Freshworks ?
Freshteam by Freshworks Reviews: 4.4/5 — Solid Choice
Freshteam is a cloud-based HR management and recruiting solution from Freshworks that combines applicant tracking (ATS), onboarding workflows, employee directory/HRIS, time-off/leave management, and related HR workflows, with integrations, role-based access controls, and mobile apps. It supports multilingual UI for employees/candidates and offers a public REST API and SDK for integrations and app development.
| Company | Freshworks Inc. |
|---|---|
| Year founded | 2010 |
| Company size | 1000+ employees |
| Headquarters | San Mateo, California, United States |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation, Videos |
| Languages | Brazilian Portuguese, Chinese (Traditional), Dutch, English, French, German, Italian, Spanish |
Freshteam by Freshworks Pros and Cons
- Robust combined ATS + HRIS feature set covering recruitment to onboarding to basic HR management.
- Competitive pricing with Free tier and low per-employee costs.
- Extensive integrations ecosystem (job boards, assessments, communication tools).
- Flexible role-based access and enterprise security features.
- Localization to multiple languages and mobile apps available.
- Annual-billing discounts and annual pricing not clearly published in all regions.
- Free and lower tiers limit job postings; advanced features require Pro or Enterprise.
- Multilingual content (job descriptions, templates) does not auto-translate; manual maintenance required.
- No evidence of offline mobile functionality found in available documentation.
- Underlying infrastructure details (data residency, uptime SLA) not fully disclosed in public sources found.
Compare Freshteam by Freshworks with other popular tools in the same category.
The most helpful feature is the generation of reports. We're able to track the entire recruitment cycle of a candidate on a daily/weekly/monthly basis. The entire process is just automated and once you set up the key attributes you require in your reports thats it. You are free to customize the criteria and then the mail is automated based on your desired timeline.
One downside of the tool is that there are a number of bugs which keeps on occuring showing an error. though these are not very frequent but they act as a setback for a fast paced hiring environment. There also is this occur which has been very frequent in the past few months i.e. once you draft a mail to the candidate and send it across the page shows an error 404. Though it shows an error yet the mail is sent to the candidate. At times the same mail is sent twice to the candidate. This is a major drawback in the software as the experience is not smooth enough.
Freshteams helps us in tracking and maintaing a surplus amount of candidates for a particular job opening. This way we're able to receive and manage a huge number of applications for the role which in return helps us to identify the best candidates among the pool. The parsing feature automatically picks up the details ont he resume and auto fills the Name,number,email and the key highlights of the candidate's resume. This helps us to quickly asses the candidates and choose the best among the pool. The time invested on each and every profile is less as compared to the traditional way. Thus impovising our productivity. Also, if we found some good candidates for whom we do not have an immediate requirement but might need in near future. Through fresteam we're able to label and save the candidates resume as a talent pool. A backup full of quality candidates indeed.
We manage our company's activities through Freshteam, a very intuitive and user-friendly tool. Our employees and our recruitment are all dependent on Freshteam.
nothing really to dislike at this point having seen it all
We manage our company's activities through Freshteam, a very intuitive and user-friendly tool. Our employees and our recruitment are all dependent on Freshteam.
All products of freshworks are loved by our employees.
no bulk application, separate license fee for each application
call center chat and crm are used with a single license.
Easy to navigate and learn quickly, very efficient interface.
Nothing at the moment, everything works well
As a new recruiting company, we were looking for an all in one solution that would facilitate hiring, onboarding, etc. Previous solutions were just not what we were looking for. Freshteam has been a game changer.
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Ability to filter profiles, and create job listings in kanban mode Freshteam profile has very clear UX Interview UX is also very easy to follow Easy to onboard team
Struggle to find the profiles you have to screen, you have to go into job listing and then find profiles which is a pain. Doing it for big teams is inefficient and Freshteam has no way around this.
Hiring for the organization Job Listing Integration with the Assessment tool
The app is super intuitive and allows you to report days off easily
It is pretty cool, though I would love to see a Google Integration with my calendar or Gmail.
Quickly reporting days off or sickness and getting approved by the manager. Also checking the team and new hires.
easy UI, good customization, good links with hiring job boards
should include PMS, that will make it end to end employee HRMS
Applicant tracking system is very good and easy to navigate, least amount of training required
Ease of use and very intuitive. We found it super easy to setup and customise access. It does what it intends to do and it does it very well!
Nothing so far it all works really well.
Streamlining the hiring process for new staff. Holding files and details relevant to them in one place.
