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Jira
4.3
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Jira Reviews: 4.3/5 — Solid Choice

Jira Overview
What is Jira?

Jira is a project management software for team planning, tracking, and project management. The platform allows for better project transparency and collaboration through tools and integrations that are designed to boost team and project efficiency.

Company Atlassian
Year founded 2002
Company size 5001-10,000 employees
Headquarters Sydney, NSW
Social Media
Managed by:
AS
Aleksandr Shelestov
Founder
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What Jira is best for?
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Jira Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Training Documentation
Languages English
Jira Features
Activity Log
API Access
Attachment Support
Audit Trail
Automated Issue Escalation
Automated Task Assignment
Bulk Issue Update
Collaboration Tools
Customer Portal
Custom Fields
Customizable Templates
Customizable Workflows
Jira Media
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Jira Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 16, 2026
Jira Issue Tracking Software logo
5,704 Jira Reviews
4.3 out of 5
Mid Market (51-1000 emp.)
Nov 20, 2022
 Source
Overall Rating:
4.5
KC
Kimberlee C.
Human Resources Director
Share
"Great tool to track multiple projects"
What do you like best about Jira?

The dashboard is super friendly and easy to use - even for a total beginner like me. Navigating between the different tasks is a breeze. I particularly love that I can batch tasks together for one quick approval rather than individual approval tasks.

What do you dislike about Jira?

NOthing much to dislike at all. If I had to pick something I would say the mobile app is not as feature rich as the desktop app. That said, I can still do all tasks right off my phone... but the batch task feature doesnt seem to be there

What problems is Jira solving and how is that benefiting you?

The approval process for tasks between departments is a snap using Jira - even in different parts of the world and different time zones! Performance is much improved as our onboarding is done in a snap!

Enterprise (> 1000 emp.)
Nov 15, 2022
 Source
Overall Rating:
4.5
Paresh K. avatar
Paresh K.
Junior Software Engineer
Share
"Best for agile projects"
What do you like best about Jira?

It's very suitable for a project that follows agile methodology with a user friendly UI Has its own ecosystem for example, has separate web app for the issues we work on, separate web app for documentation etc.

What do you dislike about Jira?

Till date from what I've worked on haven't had any issue with any of the jira products as it has the best alert system that updates us on the issues we work on. Also lets us integrate with git too.

What problems is Jira solving and how is that benefiting you?

As mentioned before it helps us with tracking issues we work on and also saves the history of all the changes that had been done on a task alerts when a PR is created and any comments are being made on the PR.

Mid Market (51-1000 emp.)
Nov 12, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Complete tool to manage cross functional tasks"
What do you like best about Jira?

It gives structure to the workload of the teams and it adapts to our changing needs

What do you dislike about Jira?

Sometimes Jira is a bit slow in loading the content of the cards

What problems is Jira solving and how is that benefiting you?

Workload management of the different tasks of a cross functional team

Mid Market (51-1000 emp.)
Nov 11, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Jira is a fantastic tool for all my tickets."
What do you like best about Jira?

With Jira I can manage the tickets assigned to me or other users and this helps me create a dashboards as well.

What do you dislike about Jira?

Sometimes the platform gets slow and doesn't work.

What problems is Jira solving and how is that benefiting you?

With Jira tickets are assigned to the designated teams and this helps me keep track of my due dates of tasks.

Enterprise (> 1000 emp.)
Nov 10, 2022
 Source
Overall Rating:
4.5
Stephanie H. avatar
Stephanie H.
Professional Services It Project Manager Ii
Share
"The JIRA system is more adaptable than the current one."
What do you like best about Jira?

Jira is an excellent instrument that should be utilized in every undertaking. Jira's main strength is its ability to allow several people to work together on a single project while providing granular data that helps stakeholders and leads to knowing what is happening at a glance. Additionally, Jira offers value-added services such as measurements specific to customer needs, following any feature or ticket in detail, and user-specific filters that can be used to generate reports for various end users. Many aspects of the user interface are favorable, including its attractive appearance and enjoyable experience.

What do you dislike about Jira?

Nontechnical users may become confused about certain aspects of Jira, despite its adaptability and usability. Also, versions of Jira should support a minimal number of fields not to overwhelm users who don't require every single functionality available.

What problems is Jira solving and how is that benefiting you?

The Jira Management tool is a great way to keep track of progress on a project and communicate with team members. However, it cannot be easy to use if you don't have experience with it.

Mid Market (51-1000 emp.)
Nov 08, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Team management platform at it's best!"
What do you like best about Jira?

Jira has been the standard that I've known for a while now, but I think that what I like best about it is that it just works, doesn't try to do things that it shouldn't, and has the right support to help when you need it. The tool really excels in product and product management of any size, and if you scale it to use many of it's other Atlassian counterparts then you really reap the benefits.

What do you dislike about Jira?

The one area where I would like more flexibility is in reporting. Not everyone wants to learn native jira backend services to build the right reports, and having native open reporting is where I think the platform could use a bump. Point and click, drop down customization, add what is available with ease in the tool as an attribute to build reports just doesn't exist for every open use case. You are locked in to a sort with a preset menu of what you can do natively, and if you want more then it's to the documentation you go to learn how to do some advanced things but even then you can find yourself telling a stakeholder that you just can't build that view.

What problems is Jira solving and how is that benefiting you?

Jira doesn't solve a problem, and this question should be re-written. Jira is the product and project management source of record at mine and my countless organizations across the globe!

Enterprise (> 1000 emp.)
Nov 08, 2022
 Source
Overall Rating:
4.5
Juliano V. avatar
Juliano V.
Software Engineering Manager
Share
"My preferred way to manage software projects."
What do you like best about Jira?

I love Jiras scrum and kanban board features. Both functionalities are vital for efficient workflow visualization across my team , and makes project progress a lot more measurable , and in real time too. As a result of the scrum and kanban board features, we are quickly identifying assigned tasks that are delayed and those which are simply not being accomplished.

What do you dislike about Jira?

Jira is very technical, and thus usually leaves non-technical and not too very technical colleagues in my department , struggling with Jira basics like its functionality setup and user interface.

What problems is Jira solving and how is that benefiting you?

The need to keep all stakeholders who are involved in departmental projects aligned, is the reason we use Jira. Jira has enabled my team to achieve our project goals, with as less constraint as possible.

Small Business (50 or fewer emp.)
Nov 06, 2022
 Source
Overall Rating:
4.5
Darshan M. avatar
Darshan M.
Software Developer
Share
"Good software for bug tracking"
What do you like best about Jira?

I have used this application for more than 1 year and I'm happy to share that this application immensely helped me to manage the project. What I love most about this application is the user interface. It's ideal for saving time, the organization works on projects.

What do you dislike about Jira?

I think there is no dislike of this software as of now but there is one problem I think only the software industry is using this app, no other industry.

What problems is Jira solving and how is that benefiting you?

Jira is solving the big problem of how the bug is managed and How to track that bug with teams. If one bug is open then we need to analyze this bug and fix this bug with the help of groups and Jira helps me to manage this problem.

Mid Market (51-1000 emp.)
Nov 04, 2022
 Source
Overall Rating:
4.5
Janaki J. avatar
Janaki J.
Director Of Business Operations
Share
"Jira Review"
What do you like best about Jira?

Managing projects and tracking their progress, dashboards, roadmap, epic-feature-story view etc.. I like everything about Jira project management tool.

What do you dislike about Jira?

Jira is too complex to be used effectively

What problems is Jira solving and how is that benefiting you?

Doing my daily business. monitoring multiple projects

Enterprise (> 1000 emp.)
Nov 01, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Project Management Tool- Jira"
What do you like best about Jira?

Jira is widely used project management tool which works on agile methodologies. It is a project management toll which is used to plan, track and manage the task about any project in a very systematic way.

What do you dislike about Jira?

As a developer where I have to simply work on the bugs or tickets, I found Jira very efficient and convenient. I don't see any flaws from developers point if view.

What problems is Jira solving and how is that benefiting you?

Jira is making our day to day activities a bit easy, fetching reports and keeping information of all the daily activities of the team and generating reports is very helpful for tracking and optimize delivery.

Mid Market (51-1000 emp.)
Oct 31, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great project management tool"
What do you like best about Jira?

Voting, you can collect feedback about product enhancements and vote

What do you dislike about Jira?

There is not much I dislike about Jira! but they could improve the reporting and start notfications for any itickets asignd to you mid sprint etc

What problems is Jira solving and how is that benefiting you?

Keeping track of all the bugs!

Mid Market (51-1000 emp.)
Oct 29, 2022
 Source
Overall Rating:
4.5
Vishal G. avatar
Vishal G.
Senior System Engineer
Share
"Tracking issues with suggesting known solution"
What do you like best about Jira?

Track the issues and manage work with task assignees. Old notes and tracking are also visible on Jira. Anytime update plan, configuration and requirements best for projects based on Agile methodology. Integration with other software tools.

What do you dislike about Jira?

Need to work on GUI; for new users, it's difficult to manage tasks, track current updates and forward a ticket to the new assignee.

What problems is Jira solving and how is that benefiting you?

Providing the latest requirements of customers, tracking every single issue with working notes. Working notes help us to understand the status of ticket/Issue.

Small Business (50 or fewer emp.)
Oct 28, 2022
 Source
Overall Rating:
4.5
Marly A. avatar
Marly A.
Analista De Qa Sênior
Share
"O Jira é bom e bastante funcional, só não é barato"
What do you like best about Jira?

Organização e praticidade para lidar com as tarefas.

What do you dislike about Jira?

O fato de não poder atribuir uma tarefa a mais de um usuário.

What problems is Jira solving and how is that benefiting you?

Resolve probemas com a organização dos projetos.

Enterprise (> 1000 emp.)
Oct 28, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"JIRA"
What do you like best about Jira?

Jira is very helpful tool/application in which we can track progress of any task/activity like the status (Completed/In progress) ,issues in a project & many more things.

What do you dislike about Jira?

Currently there is nothing i dislike about jira

What problems is Jira solving and how is that benefiting you?

Jira is solving and making many things simple. To name 2 such things/instances. Jira can be used for the purpose of issue tracking & solving (Like IT Issue). Jira can also be used to see the progress of a project like it can be used for SCRUM.

Mid Market (51-1000 emp.)
Oct 27, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"A necessity for any company working with Support"
What do you like best about Jira?

Great way to keep track of progress and any issues. It's so easy to track tasks and assign them to employees and colleagues. Extremely customizable to suit your company's needs, 100% recommend.

What do you dislike about Jira?

CPU consumption can take up a lot of power. While very customizable, it's easy to get lost in how customizable it is. It would help if you kept yourself organized and did not get lost in its comprehensiveness.

What problems is Jira solving and how is that benefiting you?

Helps my company keep track of issues with our software sent to the developers. It's integrated nicely with Zendesk so that everything is in one place. Jira shows you the step-by-step process taken by the devs, helps us know in what step of the process our tasks are in.

Enterprise (> 1000 emp.)
Oct 27, 2022
 Source
Overall Rating:
4.5
Rajan G. avatar
Rajan G.
Machine Learning Engineer Ii
Share
"Product Management and planning system"
What do you like best about Jira?

The subdivision can be done as a feature, user story, issues, tasks etc. It increases the team's productivity and keeps a record of individual contributions.

What do you dislike about Jira?

The Kanbun board can have more features similar to the Sprint board since all tasks become challenging to filter from Kunbun board.

What problems is Jira solving and how is that benefiting you?

- Project management - Task Management - Trackng of individual work

Mid Market (51-1000 emp.)
Oct 26, 2022
 Source
Overall Rating:
4.5
Mritunjay K. avatar
Mritunjay K.
Associate System Engineer
Share
"Good tool for project with agile methodologies"
What do you like best about Jira?

So many function, Jira board, sprint tagging, status,comments,tags.creation of sub stories.

What do you dislike about Jira?

Little bit complex, the UI could have been a little more user friendly

What problems is Jira solving and how is that benefiting you?

The project work on the sprints and each Sprint have Jira stories assigned to associates

Small Business (50 or fewer emp.)
Oct 20, 2022
 Source
Overall Rating:
4.5
Conor R. avatar
Conor R.
Full Stack Engineer (Remote)
Share
"User-friendly and intuitive"
What do you like best about Jira?

There are many things to like about Jira by Atlassian, but my favorite feature is its project management capabilities. Using the Agile or Waterfall Model, Jira can help track progress and keep everyone on target. The various reports and dashboards make it easy to get an overview of where a project stands and makes identifying potential issues quick and simple.

What do you dislike about Jira?

For example, clicking on a link doesn't open a new browser window; when an issue is cloned, the copy isn't immediately accessible; conducting search bogs down the browser, and results take too long to load. We also ask that no attachments more significant than 100 MB be sent.

What problems is Jira solving and how is that benefiting you?

Jira helps us keep track of all our different software components and when they're being released. This way, we can ensure that each element is unveiled to the public at the correct time.

Mid Market (51-1000 emp.)
Oct 19, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Excellent tool that you get out what you put into it."
What do you like best about Jira?

Tons of valuable ways to view your tickets in different ways, allowing you to sort, order and change how you interact with a backlog of work, in-progress items and resolved tickets.

What do you dislike about Jira?

Filtering could be done in a more friendly manner. It often requires you to know the correct syntax for filter key terms where it could just as easily be a series of AND OR boxes where you can enter dates, numbers and text to help filter views.

What problems is Jira solving and how is that benefiting you?

It's a great tool to separate out specific work from our support tool. We use it for our development team which means we can include more details, development specific fields and not have our support side overly cluttered with development items.

Mid Market (51-1000 emp.)
Oct 12, 2022
 Source
Overall Rating:
4.5
Gregory B. avatar
Gregory B.
Chief Executive Officer
Share
"The ideal software for Agile development teams"
What do you like best about Jira?

Jira's comprehensive and adaptable platform is one of its best features, as it can accommodate many needs. The search capabilities are also excellent, mainly when filters are applied. Another great feature is that users have dashboards that they can easily navigate and personalize. It's also helpful to share dashboards with other users according to their permissions since this eliminates duplication of effort. Additionally, many productivity-enhancing tools like analytics and templates are already built into Jira for an enhanced user experience.

What do you dislike about Jira?

I wouldn't say I like Jira because it can be difficult to transition from one user interface version to another, specifically when accessing email update URLs in the more recent versions. Additionally, while Jira is swift, it isn't particularly user-friendly, and setting up requirements can take several days. My hope for improvement would be to have examples available as guides when creating standard-format documents.

What problems is Jira solving and how is that benefiting you?

Jira is an excellent tool for managing software development projects. However, it can be challenging to keep track of all the various tasks, user stories, as well as bugs that need to be addressed. Fortunately, Jira's customizable swimlanes and fields make organizing and managing these elements much more accessible.

Mid Market (51-1000 emp.)
Oct 11, 2022
 Source
Overall Rating:
4.5
SC
Seema C.
Senior Qa
Share
"Jira Review by a QA"
What do you like best about Jira?

Its quick and handy. We can integrate with other applications like confluence etc. We can also integrate with slack.

What do you dislike about Jira?

Dislike nothing as such for now. Will add if anything i find specifically

What problems is Jira solving and how is that benefiting you?

Creating bugs, stories, tracking them, planning sprints, tracking efforts and tickets related to dev, QA etc. Releases can be managed and proper boards and reports can be managed.

Mid Market (51-1000 emp.)
Oct 05, 2022
 Source
Overall Rating:
4.5
RK
Rashab K.
Research Analyst
Share
"Efficient Project Management"
What do you like best about Jira?

Jira is a project management tool that helps organizations plan, track, and keep track of project cycle. It is most helpful for its ability to help us manage complex projects and track progress over time. Additionally, It also allows us to collaborate on projects, plan sprints, and track bugs and issues. Features such as its flexibility, scalability, and its robust feature set is a absolute life saver at times.

What do you dislike about Jira?

Jira can occasionally be challenging to use as there is a significant learning curve and a complex user interface which may frustrate new users and make it challenging for them to begin using it. At times, It can be slow and buggy, which is something else I don't like about it as it makes it challenging to complete tasks and can result in decreased productivity.

What problems is Jira solving and how is that benefiting you?

We use Jira to allocate tasks to team members and to keep track of project 's progress over time. Customised dashboards with restricted permissions is something we have to use almost every week and Jira makes our life much easier on that part.

Small Business (50 or fewer emp.)
Oct 05, 2022
 Source
Overall Rating:
4.5
NS
Nicholas S.
Csm
Share
"Jira has made working with our engineering team great!"
What do you like best about Jira?

I like how Jira allows you to organize tickets into sprints so all departments can see.

What do you dislike about Jira?

I would say the search functionality could use some updating. Sometimes key words don't always pull up tickets

What problems is Jira solving and how is that benefiting you?

Jira has made organizing our product projects much easier!

Enterprise (> 1000 emp.)
Sep 30, 2022
 Source
Overall Rating:
4.5
Priyanka A. avatar
Priyanka A.
Internship Trainee
Share
"All in One Agile Methodology Tracker : JIRA"
What do you like best about Jira?

I like Jira Software because it is a customisable workflow engine that allows users to track issues, bugs, tasks, and other work items through predefined workflows that users can modify to fit their requirements.

What do you dislike about Jira?

Nothing as of now. I'm still exploring JIRA features, all the feature which provides it is useful. So far, so good.

What problems is Jira solving and how is that benefiting you?

Jira provides teams that practice agile methodologies with ready-to-use Scrum and Kanban boards. These boards contain tasks mapped to customisable workflows. Time tracking and real-time reports enable agile teams to easily track their performance over time.

Mid Market (51-1000 emp.)
Sep 30, 2022
 Source
Overall Rating:
4.5
NV
Nithish V.
Associate Instructional Designer
Share
"Very Easy to use"
What do you like best about Jira?

Ease of integrating it with Slack and the way it makes IT life easier by making ticketing easy

What do you dislike about Jira?

Nothing in Particular except the UI could be a little better

What problems is Jira solving and how is that benefiting you?

Ticketing is made easy in my organization

Mid Market (51-1000 emp.)
Sep 28, 2022
 Source
Overall Rating:
4.5
harinder s. avatar
Harinder S.
Director, Vwo Professional Services
Share
"Clean slate to right your own story."
What do you like best about Jira?

The customization in the entire platform is the best part. As every business is different and will have different requirements, the openness of Jira is extremely important.

What do you dislike about Jira?

The reporting sometimes can be extremely limiting. We will have to use plugins and addons to evaluate the time of tasks in specific steps in the kanban. So I feel reports can improve significantly.

What problems is Jira solving and how is that benefiting you?

Planning, executing, and team collaboration on day-to-day activities and making sure processes are followed in a documented and precise manner. Know what to do and what is the status of each task.

Mid Market (51-1000 emp.)
Sep 24, 2022
 Source
Overall Rating:
4.5
Megan S. avatar
Megan S.
Enterprise Sales Manager
Share
"The Leading Platform for Collaboration in All Fields"
What do you like best about Jira?

what I like best about Jira is its simplicity. Multiple team members can easily collaborate on a single project, contributing all the granular data that helps project managers and other leaders keep track of everything. In addition, you can tailor measures to your particular need. You can also track a single ticket or a collection of features. By utilizing Jira's comprehensive dashboard, you can follow the progress of your project and make educated decisions accordingly. Plus, you can create your filters and use them to get and customize reports for your customers' needs. The UI is responsive and provides an excellent preview of what you're doing in real-time - essential for efficient workflow management."

What do you dislike about Jira?

Its adaptability is one of JIRA's minor limitations. It may be fashioned into any shape or form. Identifying the best strategy for your organization could take considerable time. Templates are crucial. Dashboards function similarly. For teams to quickly comprehend their progress and the worth of their work, it would be helpful to see examples of dashboards effectively configured by other companies.

What problems is Jira solving and how is that benefiting you?

JIRA provides a central repository for all project-related documentation and tracking throughout the entire project lifecycle and across our global team. Additionally, JIRA is used to record development issues and defects.

Mid Market (51-1000 emp.)
Sep 22, 2022
 Source
Overall Rating:
4.5
RB
Rishikesh B.
Sr. Technical Program Manager
Share
"Great tool"
What do you like best about Jira?

I love the customization of projects and tasks that can be done on jira. I love the dashboards to view my individual work. It is also a great collaborative tool.

What do you dislike about Jira?

It requires some training or you should have spent some time figuring out the features. It's not a very straight forward tool. But once you start using it, it is very powerful

What problems is Jira solving and how is that benefiting you?

I use it to track project issues and tasks. and then assign them to right people. I also helps me create a process work flow for the specific projects to flow in a certain direction

Enterprise (> 1000 emp.)
Sep 22, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Jira review"
What do you like best about Jira?

Story management, milestone and epic creation, retro report, comments on tickets

What do you dislike about Jira?

Sometime lagging in Export data of story at granular level

What problems is Jira solving and how is that benefiting you?

Centralised task management for project with agile

Enterprise (> 1000 emp.)
Sep 18, 2022
 Source
Overall Rating:
4.5
Gourav B. avatar
Gourav B.
Mobile Application Developer
Share
"The best tool for Agile Methodology for Software Development"
What do you like best about Jira?

1. The drag and drop feature of the Kanban board for updating the status of cards/tickets 2. One-click button for creating a new Ticket/Issue 3. The top toolbar for different options to reach them easily

What do you dislike about Jira?

Complex to understand for new users Once the user gets familiar, then it would become his primary tools There should be a tutorial option on every screen so that any new user can understand its features without bothering another user

What problems is Jira solving and how is that benefiting you?

1. I am working on a big mobile project, and all the issues/cards are on Jira, and it is effortless to understand the client's problems and requirements through Jira 2. There is a feature of conversation in every ticket that is again very useful to get more clarity 3. If I am stuck on any issue in my organisation, I can create a new ticket in Jira without bothering my managers and others, and my problem got resolved.