Jira Reviews: 4.3/5 — Solid Choice

Dashboards are easy to use, not much setup to get started

Cannot change the process and can only work with the constraints of preset workflows - does not work for my functional part of organization

None, the software is not usable to my team or I due to the constraints

I know I can find everything product development is working on or planes to work. So for me, it is the best place to go when I need to find details

It is a complex system when you manage multiple teams, and I don't know how to add Epic in the existing board because we use workflows and items disappear post submission

It is used to organize the work for all teams in development, UX, and test automation. It is also used throughout the deployment pipeline. It is an enterprise-grade product and provides great benefits when the experts practitioner is driving it

Kanban boards really help to manage teams. But it takes a ton of time and effort to figure out how to set it up with myriads of obstacles you need to overcome.

Overly complicated, offering actions and steps that you can't actually do (workflows are a nightmare). Moving you from one view to a completely different one without letting you know. UI not well designed. Messy.

Managing my product team

it has much good functionality,but usability makes user spend lots of time understand the application

Zero Usability Usability makes user spend lots of time understand the application

I was using for my office product bug tracking

Flexible with its functionality but is hard to use

Hard to track time, it should be a lot more automated or easy to use

Bug tracking is helpful but edit rights should be better managed

Not much. I guess the Github integration. But if you're praising a product's integration you're not really praising the product. And this doesn't make up for the main application's garbage usability.

The user interface is messy and confusing. The navigation is nonsensical. Everything is a link to a different page that I don't want to go to. When I want to get into a kanban board I never can, and whenever I just want to get to a backlog of tickets, I can't. There are breadcrumbs which will just refresh the page if you click them, random links everywhere. It's a mess and my productivity as an engineer has dropped substantially since we switched to this product from Wrike.

None. It only creates problems. It doesn't solve them.

Lets you collectively track issues for the eam

UI could be updated, does not look very modern

Tracking tasks for the team for different projects Can figure out who is working on what and how much progress has been made

I'm able to log into the site, it functions somewhat as a ticket management site....but other than that, it is literally the devil's spawn in the form of a corporate ticketing portal.

It has so many bugs that even the most core functions sometimes fail: I've created tickets and had them disappear on me in hours, with nobody else interfering with them. I've also had countless back and forth with support just to get ticket fields unblocked when some external dependencies changed and left our team blocked from doing the most basic thing: create a ticket.

Project tracking and status management.

I like that I am notified if someone updates a Jira I logged or am watching

I dislike that it is not user friendly. It is hard to add comments on Jira. It's hard to search for Jiras that you need to watch.

Jira helps track active issues.

Nothing, my company chose to use this software so I am not using this software

It is complicated, has far too many features that are hard to navigate, it's expensive so not all our team has access and the formatting sucks

None, in fact all it has done is overcomplicate bug tracking when PT was perfect

It's a good system of organization. Helps keep subject matter in one central place

Not intuitive at all. I don't consider it user friendly. Doesn't have functions that most could consider common sense. Functions that would be really useful like being able to search by keywords don't work all the time, only off and on.

Does help keep information in a searchable (sometimes), central location that is easily shared.

Managing workflows, visualizing workflows

The user interface, user experience and speed

Software development sprints

А ничего. В джире нет ничего хорошего для продакта. Это инструмент для тимлидов максимум

Процесс настройки, администрирования пользователей, переноса тасок из старо системы.

Управление командами развития продукта. Нет решённых проблем, есть только новые проблемы. С преимуществами ситуация схожая

Collaboration capability. The Epic concept, User-defined workflows.

UI/UX - navigation is not intuitive nor well-coordinated across the whole system. It’s cumbersome and functionalities are tucked in very non-obvious places. The query language can be clunky and buggy.

Collaboration over Product Development and bug tracking. Tracking works and the aim of collaboration is achieved.

Simple and easy to use. Any new person can figure out easily.

Can't create advance swimlanes. Reports are limited.

managing team's task visualization

The ability to create several tasks in one sprint with the same fields filled out

Pretty much everything. The layout and design is very antiquated. There are always browser issues (i.e. different display issues depending on which browser). As someone who has been using this for the last 8 years, there is little development or innovation at all that I have seen here.

Tracking both technical product development issues as well as overall team tasks.

Its web-based, no install. you can save favourite filtered lists, create you own forms

( of course this may be our implementation )...I find it very complicated, I have no idea where to find things and there are so many labels and tags to use its really difficult to prioritise work

prioritizing new s/w feature requests and assigning to developers for delivery in sprints

The ability to watch a ticket so that you receive notifications when the status changes is very helpful.

1) Tickets go directly into edit mode which causes unintentional changes to occur 2) The text formatting features could be more user friendly instead of requiring knowledge of HTML

We use Jira to help with our defect, story, and test case management. Without it, we would need to obtain another product or tools to provide these functions.

Jira can do a number of thing and track projects, but I don't feel that it does any of them best.

Jira is quite scatterbrained in my opinion. It can do a lot of things but none of them very well. it is the epitome of the phrase "Jack of all trades, master of none"

We are trying to track projects with code in Jira to have a cost savings, none realized

Not much. I do like some of the reporting.

Almost everything. It is slow, tedious, and lacks a good UX. Also too narrowly focused on only supporting engineers.

Software development managing and tracking.

Ease of use. Easy to understand with little to no time to get started.

Horrible company. We had an issue with our company and instead of just backing up our data and suspending our account, like Amazon, Google and other reputable companies do, JIRA's parent company just deleted 12+ months of work. They don't maintain a master backup. Apparently the $600+ per year for basically the same amount of space as a Facebook account wasn't enough money for them to save our data. They just want your money and don't care about you.

We had an issue with an expired credit card. Unlike most companies in the United States, this company is based in Australia and they, apparently, don't care about your data. They just deleted everything. No phone call. No suspension with a backup. Just complete wipe of about a year of work. Use at your own risk. They just want your money and don't care about your business. Additionally, permissions don't work properly. Sometimes adding and removing users gives some unauthorized users permissions and notifications for content they should not have access to. A BIG deal, especially if you are working with distributed contractors that aren't authorized to see some content. You are paying for convenience with JIRA. Cheap solutions are just that, cheap. And, again, they don't care about you. Apparently the $600 per year, or around that, that they were making from me was not enough for a quick phone call before deleting my data.

JIRA has a large number of features so that you can probably figure out how to get what you need done. It provides flexibility to support a number of project management styles and has many integrations.

JIRA has taken a kitchen sink approach to features, but seemingly hasn't put much focus on how those features interact with each other or how workflows can actually be used in practice. While JIRA does get the job done, there is a ton of overhead to actually using it -- so much so that many are put off from using it at all due to the time lost to maintaining it. In particular, there was many ways to view the same issues, but not every view exposes all of the necessary features. Exposing features is cumbersome and feels bolted on since they often appear only in certain contexts. The core features aren't always the most useful ones. The entire system is extremely slow, which is frustrating especially when you click into the wrong view and then have to go back and wait for it to load again. From editing individual tickets to editing mass quantities of tickets, it can be done, but everything takes 10 steps instead of 1. Search works, but only with a lot of custom filters, and the UI is atrocious.

We use JIRA across our whole company to do project management, sprint planning and work estimation, and bug tracking. JIRA replaced a number of other solutions that individual teams across the company used, making it easier to track work and dependencies and provides a historical record.

Ability to tag people and watch issues is nice

UX is not great. It’s not intuitive to use and there are too many features - too much rope to hang yourself

Collaboration and documentation

Notifying groups easily of updates and comments on projects

Organization is not intuitive and search tools are extremely lacking

We have a large company so Jira helps get everyone on the same page and keeps them updated.

Can't say there's much I like about this. I guess maybe the option to create your own custom dashboard.

If you like to stay organized then there are much better project management tools that will do just that. It's not fun to look at. While I can appreciate the minimal design, I think -- given the nature of this product -- that it needs to be more visually appealing. It's tricky navigating unless you've used it for a while. Even then, it can be confusing trying to find exactly what you're looking for -- especially when project names can be so similar in business. Also hate the way notifications show up in emails. I know this is a feature you can turn off, but it's important to keep on because people will often forget to tag others who need to see it.

I'm not really solving any business problems with

This appears to be a very powerful tool. I find the ability to contact others within the organization helpful. I also like that you can "watch" an issue, or stop watching one.

This is very clunky, not at all intuitive. You would expect a program like this (designed for IT departments) to be somewhat intuitive, but it really is not.

I am successfully able to communicate with one person in one other department regarding shared issues. The rest of it is not useful to my department specifically.

It keeps track of what it needs to (projects)

The overall UI is confusing. For example, when attaching an image, it doesn't always attach to the comment and will instead attach to the whole ticket making it difficult to reference. I also REALLY don't like that being assigned to a ticket doesn't automatically make you watch it. I'm on the ticket, the default should be to watch it, I shouldn't have to remember to go in and click to watch.

Project management - ticketing system.

Their 'service desk' feature is awesome, but the pricing structure drives you to using Jira Core

The layout is poorly designed making it very time consuming to navigate.

It has only caused problems with using up more bandwidth .

JIRA is known for being flexible and customizable. You can tweak and configure JIRA to fit any workflow. There are several plugins/add-ons available which may add additional functionality.

JIRA is an overly complicated system for managing projects. The biggest problem with JIRA will make you feel like you've collected and documented all the information, yet give you a false sense of security. JIRA will get in the way of critical communication between members of your project teams. Your project estimates will be wrong and you will miss deadlines due to lack of clarity among the team. There are so many layers between you and the tasks that need to be done that it does not facilitate communication between the team. You will need to hire someone to manage JIRA full-time because it is not accessible to the average user. If you want your team to be successful, choose a different project management tool.

My role was managing a software development team. I've realized that JIRA will only hinder a successful development team, not support it.

The board system was excellent and it worked for our R&D team but not beyond.

features for developers only, not for other verticals

QA, was great for assigning projects but QA doesn't always know the workflow of R&D