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Jira Logo
Jira
4.3
(5,704)
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Jira Reviews & Product Details

Jira Overview
What is Jira?

Jira is a project management software for team planning, tracking, and project management. The platform allows for better project transparency and collaboration through tools and integrations that are designed to boost team and project efficiency.

Company Atlassian
Year founded 2002
Company size 5001-10,000 employees
Headquarters Sydney, NSW
Social Media
Managed by:
AS
Aleksandr Shelestov
Founder
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Jira Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Training Documentation
Languages English
Jira Features
API Access
Activity Log
Attachment Support
Audit Trail
Automated Issue Escalation
Automated Task Assignment
Bulk Issue Update
Collaboration Tools
Custom Fields
Customer Portal
Customizable Templates
Customizable Workflows
Dashboard
Email Notifications
Gantt Charts
Integrations with Third-Party Apps
Issue Prioritization
Kanban Board
Knowledge Base
Milestone Tracking
Mobile Access
Multi-Project Support
Real-Time Updates
Recurring Issues
Reporting and Analytics
Role-Based Access Control
SLA Management
Search and Filter
Time Tracking
User Permissions
Jira Media
Jira video thumbnail
Jira 0
Jira 1
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Jira 4
Jira Screenshots
Jira screenshot 1
Jira screenshot 2
Jira screenshot 3
Jira screenshot 4
Jira screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 11, 2025
Jira Logo
5,704 Jira Reviews
4.3 out of 5
Mid Market (51-1000 emp.)
Aug 15, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Jira Review"
What do you like best about Jira?

It is easy to track communications across teams for technical resolutions.

What do you dislike about Jira?

For someone who may not be familiar with 'tech applications,' it can be a bit intimidating at first glance. I am familiar with Jira and ServiceNow, so I understand the platforms, but it can be intimidating to team members that are not familiar with these applications.

What problems is Jira solving and how is that benefiting you?

Ongoing technical issues related to GPS device tracking and website functionality. Jira helps to streamline the troubleshooting process and

Mid Market (51-1000 emp.)
Aug 06, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Jira significantly improves my team's workflow"
What do you like best about Jira?

Jira has a great interface, easy-to-use experience and helpful software.

What do you dislike about Jira?

The commenting feature in Jira is not ideal; it would be helpful to comment directly on a user story and highlight certain AC you have questions about, instead of commenting on the story itself.

What problems is Jira solving and how is that benefiting you?

Jira helps my onshore and offshore teams communicate easily and ensures we're all on the same page when discussing important features.

Mid Market (51-1000 emp.)
Aug 03, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Project Management Tool"
What do you like best about Jira?

Easy tool that helps agile teams to break their bulk tasks into smaller pieces and help teams to complete their tasks faster and quickly.

What do you dislike about Jira?

Nothing as of now. it works awesome and offers a great UI for the users and the teams.

What problems is Jira solving and how is that benefiting you?

Tasks management becomes very easy and UI is super cool and easy to understand. Helps teams to divide their tasks and track everyone's status.

Mid Market (51-1000 emp.)
Aug 02, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Jira Review"
What do you like best about Jira?

1. Helps in tracking your work. 2. Helps in identifying where exactly effort is being put. 3. Since everything is documented with the help of JIRA , we can keep track of progress and always priortise the task and put less important in backlog which can be pick up later.

What do you dislike about Jira?

Sometimes unknowingly too much time is spent on the software for the creation and management of entire stuff which reduces productivity also if org hires someone else to keep track of everything via JIRA then it adds upto to the overall cost.

What problems is Jira solving and how is that benefiting you?

Helps in keep tracking of efforts of each and every individual. Helps in knowing where exactly resources are needed. Helps in time management. Helps in documenting each and everything which is useful in longe run.

Mid Market (51-1000 emp.)
Jul 29, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best tool for agile development"
What do you like best about Jira?

Jira provide you with custom workflow and an interactive console to create and manage your tickets as per the feature requirement. The endless customisation feature will make sure to not disappoint you. Some of the features are: - Ticket ID - Sub Task - History of the changes - Custom workflow

What do you dislike about Jira?

Some times the ticket doesn't open up in sprint board and also the filter seems to be confusing. I think more documenation should be provided by Atlassian community on that on JQL.

What problems is Jira solving and how is that benefiting you?

It helps me to manage the feature description and proper project and feature documentation in a single place. Also the confluence feature help me to create engineering specs for each feature and I can share it with other team members as well.

Small Business (50 or fewer emp.)
Jul 26, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Review jira"
What do you like best about Jira?

Managing stories and epics easily and tracking product features

What do you dislike about Jira?

So many features feels cluttered, and confusing

What problems is Jira solving and how is that benefiting you?

Helping teams track the progress of the features and cycles

Small Business (50 or fewer emp.)
Jul 21, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Jira is a must have for any company"
What do you like best about Jira?

Organization and ease of communication across multiple teams

What do you dislike about Jira?

The setup can be difficult and if not cautious your email will become unrecognizable

What problems is Jira solving and how is that benefiting you?

Communication between end users to support to dev team. Organize teams into biweekly sprints

Small Business (50 or fewer emp.)
Jul 07, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"User- friendly tool"
What do you like best about Jira?

Jira helps us to easily track defects, and tasks and also helps with test execution. It helps to have a proper workflow between different departments

What do you dislike about Jira?

I haven't come across any downside to Jira till now

What problems is Jira solving and how is that benefiting you?

Jira helps us have a smooth workflow and helps us in multiple aspects

Mid Market (51-1000 emp.)
Jul 06, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Go to tool for Project Managment!"
What do you like best about Jira?

1. Easy tracking of tasks and projects that are ongoing. 2. One can create sprint cycles for a project to be finished, and assign tasks to people accordingly. 3. Its integration with Slack is a cool feature, one can receive notifications easily there, without having to open Jira. 4. I like the drag and drop feature for a task - for example, we can shift a task from development to the testing phase, by just dragging and dropping it.

What do you dislike about Jira?

1. There's no Jamboard where we can create process flow diagrams. There should be one for each task/project. 2. If a project (head) was created under somebody, but if that person is no longer a part of the project, there's no specific feature to transfer the project entirely, and stop receiving notifications. 3. The UI for features/options given in the Top panel, improvement can be done for them, i.e to improve UI for the Top panel on the Home page.

What problems is Jira solving and how is that benefiting you?

It's a great project management tool, I have been a part of this software for 2 years now. I love the features and functionalities that it has to offer in this sphere.

Mid Market (51-1000 emp.)
Jul 05, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"One of the best task management tool"
What do you like best about Jira?

Easy to use, tracking of tasks is simple

What do you dislike about Jira?

There is nothing I dislike in Jira at the moment.

What problems is Jira solving and how is that benefiting you?

Tracking / Following-Up tasks, project and team management.

Mid Market (51-1000 emp.)
Jul 05, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very good"
What do you like best about Jira?

It's very easy to use, easy to manage work.

What do you dislike about Jira?

Nothing, I like everything in it so nothing to dislike

What problems is Jira solving and how is that benefiting you?

It helps in tracking tickets assigned to all the employees .

Enterprise (> 1000 emp.)
Jul 03, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very able software that is customisable as required for the organisation’s needs"
What do you like best about Jira?

It's very user friendly and when used by everyone, makes it easier to track project progression easily. It also helps in identifying bottlenecks easily

What do you dislike about Jira?

It requires careful customisation and needs commitment from the people to adapt and make use of it capturing all the process and progress related information.

What problems is Jira solving and how is that benefiting you?

It provides a unified dashboard and reporting interface where all product and process aims can be saved, broken down into sub tasks, further defined into main tasks, enablers, issues, bugs etc while also defining who is responsible for what. It comes up as a single point of reference for project management.

Mid Market (51-1000 emp.)
Jun 27, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Jira Test Management Tool for Agile and SAFe practices"
What do you like best about Jira?

Jira categorises tickets like Feature, EPIC, Story, Defect, Tasks etc.. It has a universal search feature that can return results all the categories. JQL comes in handy using the search feature.

What do you dislike about Jira?

It doesn't remember the user activity. If Jira produces results based on the user activity then it will be very in retrieving correct results. That could be machine learning algorithm though.

What problems is Jira solving and how is that benefiting you?

The Atlassian Marketplace comes in very handy to install plugins for your desired usage. It has millions of plugins both free and paid that can help you automate regular tasks you perform in Jira. Jira helps the user in understanding the software development practices as it breakdowns a feature in categories like Epic, Story, child story etc.. backtracking and understanding the initiative of a feature is easy.

Mid Market (51-1000 emp.)
Jun 25, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best Project Tracking Tool"
What do you like best about Jira?

Easy to create, follow, update tickets. Really efficient to track project status and dispute tasks between project members. Its faster and easier to usethan its competitors.

What do you dislike about Jira?

Email notifications can be more detailed. Its rarely failing to refresh page after ticket raising. Can be better with dark theme to people who has eye problems.

What problems is Jira solving and how is that benefiting you?

Tracking to project current status, and creating to-do list for future developments. Thanks to this product whole team sees easily what to do.

Mid Market (51-1000 emp.)
Jun 16, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best ticketing tracing system"
What do you like best about Jira?

easy to keep track the ticket and retrieve history data

What do you dislike about Jira?

sometimes data is too much to review, need to review one bye one

What problems is Jira solving and how is that benefiting you?

Track progress of how projects are progressing

Enterprise (> 1000 emp.)
Jun 16, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Jira at its best"
What do you like best about Jira?

It keeps a track of all the issues perfectly and the status and progress is very well placed.

What do you dislike about Jira?

Sometimes it can take time to assign stories to the user.

What problems is Jira solving and how is that benefiting you?

We manage our business requirements through jira with sprint allotment,story points..etc

Mid Market (51-1000 emp.)
Jun 14, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Jira; with great power comes great responsibility, but also a lot of power"
What do you like best about Jira?

The ability to watch, assign, and link issues to each other. I use it as a to-do list, but it comes with steroids.

What do you dislike about Jira?

The amount of control was initially overwhelming but was manageable as we adopted tools bit by bit.

What problems is Jira solving and how is that benefiting you?

Creating copies of information to ensure everyone has the same understanding is a recipe for misunderstanding. Jira allows us to manage every piece of information as a distinct object of which only one exists.

Enterprise (> 1000 emp.)
May 24, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best tool for Task managment"
What do you like best about Jira?

1. Easy to use and intuitive ui. 2. Can track all progress, issues, evidences etc. 3. Easy for both developer and manager to track the progress regarding a task

What do you dislike about Jira?

Sometimes, it becomes a bit difficult to find exactly what we need. For example to apply a specific set of filters to display some data, I have to google things

What problems is Jira solving and how is that benefiting you?

Helps me keep track of all progress I made corresponding to a task, how much time is spent on the task, logging conversations, discussions and any other relevant information regarding the task, all in the same place

Mid Market (51-1000 emp.)
May 10, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Jira is the best agile project management tool"
What do you like best about Jira?

It is very easy to create sprints and cards for the team

What do you dislike about Jira?

It is not customizable enough to allow for additional fields and reports

What problems is Jira solving and how is that benefiting you?

Project management, team cards assignment

Mid Market (51-1000 emp.)
May 07, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The most powerful management tool I've used for product and projects and so much more."
What do you like best about Jira?

Besides the awfully good format for product management in general there also are really good templates for every department within JIRA which support the internal workflows.

What do you dislike about Jira?

Don't have anything useful to say here really. Maybe would have preferred that they expanded their own sales/consultant teams rather than outsource to third-parties.

What problems is Jira solving and how is that benefiting you?

Product planning, management, processing bug inquiries, as well as reporting of aforementioned. Overall increased productivity and business performance with a cross-functional team.