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Jira
4.3
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Jira Reviews & Product Details

Jira Overview
What is Jira?

Jira is a project management software for team planning, tracking, and project management. The platform allows for better project transparency and collaboration through tools and integrations that are designed to boost team and project efficiency.

Company Atlassian
Year founded 2002
Company size 5001-10,000 employees
Headquarters Sydney, NSW
Social Media
Managed by:
AS
Aleksandr Shelestov
Founder
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What Jira is best for?
How does Jira compare to Linear?
What are the pros and cons of Jira?
Jira Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Training Documentation
Languages English
Jira Features
API Access
Activity Log
Attachment Support
Audit Trail
Automated Issue Escalation
Automated Task Assignment
Bulk Issue Update
Collaboration Tools
Custom Fields
Customer Portal
Customizable Templates
Customizable Workflows
Dashboard
Email Notifications
Gantt Charts
Integrations with Third-Party Apps
Issue Prioritization
Kanban Board
Knowledge Base
Milestone Tracking
Mobile Access
Multi-Project Support
Real-Time Updates
Recurring Issues
Reporting and Analytics
Role-Based Access Control
SLA Management
Search and Filter
Time Tracking
User Permissions
Jira Media
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Jira Screenshots
Jira screenshot 1
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 20, 2026
Jira Issue Tracking Software logo
5,704 Jira Reviews
4.3 out of 5
Enterprise (> 1000 emp.)
Oct 23, 2023
 Source
Overall Rating:
5.0
JR
Joaquin R.
Founder
Share
"Top level project management."
What do you like best about Jira?

I love this application because it is easier to manage projects, I can track the development of projects, generate reports and be in constant communication with the work team, it contains Kanban or Scrum type boards that are very comfortable to use, tracking The project is optimal, it is very easy to visualize the current status of the task, you can also share and assign tasks with colleagues, it has functions such as deadline, I can generate reports easily and quickly, I like that I can perform simple daily tasks or create a long-term project, it works well integrating with other applications.

What do you dislike about Jira?

I found no details or annoyances, I have no complaints.

What problems is Jira solving and how is that benefiting you?

Communication with the team, collaborative work improved significantly with JIRA, tasks are easy to assign and for everyone to fulfill their assignment, I like that I can also share files, the boards are easy to edit, the management and creation of tickets is very practical, it is also very customizable software, I loved the integration with Slack, it has very good add-ons, plus the installation is simple, and the learning curve is relatively fast.

Mid Market (51-1000 emp.)
Oct 23, 2023
 Source
Overall Rating:
5.0
Ashutosh K. avatar
Ashutosh K.
Associate Consultant
Share
"Best to manage projects"
What do you like best about Jira?

The best thing about jira is staging of every task at different level of software development.

What do you dislike about Jira?

I didn't find anything to dislike because my experience is so good.

What problems is Jira solving and how is that benefiting you?

It's solving the problem regarding the task tracking and employees work status tracking.

Mid Market (51-1000 emp.)
Oct 21, 2023
 Source
Overall Rating:
5.0
Akshay D. avatar
Akshay D.
Cloud Operations Administrator Cx One
Share
"Jira is a best Project management tool to use"
What do you like best about Jira?

The type of project we choose to deliver the management is AWESOME

What do you dislike about Jira?

Till now all is working well for me. There is no issue

What problems is Jira solving and how is that benefiting you?

Evaluation the process is best to use

Mid Market (51-1000 emp.)
Oct 19, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best tool for Ticketing | Integrates very well with Intercom"
What do you like best about Jira?

I have been using JIRA for the past four years at multiple organizations to make and work on Tickets, plan sprints, and execute tasks that could easily skip someone's mind. I have listed all the features that I like most: - Planning sprints - Executing tasks - Creating Internal team workflow for resolving tickets - We use it along with Intercom and Confluence to create user tickets and Internal documentation, which works like a charm. - Their Internal plugins with most applications are fantastic to use - Gives you the option to create Custom dashboards that somebody could use to keep track of tickets

What do you dislike about Jira?

I do not have anything to dislike with JIRA as I am very impressed with the product. It is an amazingly refined product over the years which works nicely for me. There might be a lot of big teams who might be facing problems with managing their tickets, but if they divide their teams into smaller sizes, they would be easily able to work straight out of JIRA on their tickets. - Also, the Watcher option is excellent, but not when you have a lot of tickets because you get bombarded with a lot of notifications, and we all can accept that no one likes a lot of notifications.

What problems is Jira solving and how is that benefiting you?

- Internal ticketing - Sprint planning - Testing and troubleshooting - Escalations - Finding and squashing bugs

Small Business (50 or fewer emp.)
Oct 18, 2023
 Source
Overall Rating:
5.0
AN
A N.
Founder
Share
"Jira the best product"
What do you like best about Jira?

Easy to put tasks in order and work accordingly

What do you dislike about Jira?

Nothing is bad could be better in terms of ui

What problems is Jira solving and how is that benefiting you?

Product management solutins

Mid Market (51-1000 emp.)
Oct 18, 2023
 Source
Overall Rating:
5.0
AB
Abhi B.
Founder
Share
"Ease to plan, manage and track work"
What do you like best about Jira?

JIRA allows us to create different projects and within those projects, we can create a sprint in which we can add the tasks we will be working on and track their progress. To create stories for the upcoming sprint, we have a backlog bucket. Several types of issues are used, but the most common ones are epics, stories, tasks, features, spikes, and bugs. Working on a story requires an update on its status. We can create a workflow to do so. It can be linked to Git Hub or Big Bucket so that we can see the progress of a particular story. In addition to story points, work logs are included that track the amount of time it took to complete that task, and assignees indicate who is responsible for developing the story. A sprint burndown chart can be checked at the end of the sprint to see how the sprint progressed. In addition to the above, there are many other advantages.

What do you dislike about Jira?

Since I did not encounter any issues, I do not have anything to dislike about JIRA, except that sometimes sprints disappear from the backlog.

What problems is Jira solving and how is that benefiting you?

Assign responsibilities effectively, track tasks in detail, and make real-time decisions based on data. As a result, communication and collaboration within the team have improved.

Small Business (50 or fewer emp.)
Oct 17, 2023
 Source
Overall Rating:
5.0
AB
Anant B.
Founder
Share
"Jira - Manage All the Reports"
What do you like best about Jira?

1. It will manage all the reports like billings, Accounts and management. 2. As a QA , Jira devops helps us to plan , execute , code and so on. 3. Integration also help us. 4. Our company use slack so with the help of jira we can also collab it through slack.

What do you dislike about Jira?

1. Use more filter to ease filtering the report. 2. Add by default tags which help new joiners. 3. Add a method to switch one report to another project report.

What problems is Jira solving and how is that benefiting you?

1. As you know raising the bugs and manage it are the big task. 2. Date and time help us to known when i raised this bug. 3. Filter by name help us to filter the bug to a specific person 4. Discussion is a very impressive thing inside the jira. 5. With the help of tags also you can filter bugs. 6. You can also use sprint for the developers to solve the bugs for a specific time and days.

Mid Market (51-1000 emp.)
Oct 16, 2023
 Source
Overall Rating:
5.0
KR
Kara R.
Community Engagement Specialist
Share
"Jira: Streamlining Time Tracking for Enhanced Project Management Efficiency"
What do you like best about Jira?

Jira offers efficient project management, task tracking, collaboration, and reporting, streamlining workflows and enhancing team productivity and accountability.

What do you dislike about Jira?

Common drawbacks of Jira can include complexity, high learning curve, potential over-customization, licensing costs, and occasional performance issues with extensive usage.

What problems is Jira solving and how is that benefiting you?

Time tracking, project tracking (status, people working on the project)

Mid Market (51-1000 emp.)
Oct 14, 2023
 Source
Overall Rating:
5.0
Samir T. avatar
Samir T.
Applied Ai Director
Share
"The best task management tool"
What do you like best about Jira?

The best tool that can be used for task management of a project

What do you dislike about Jira?

a lot has to be managed by company admins

What problems is Jira solving and how is that benefiting you?

task managment and time managemnt

Mid Market (51-1000 emp.)
Oct 14, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Jira is a great tool to manage tickets"
What do you like best about Jira?

Jira is a great time saver. It is loaded with good filter options.

What do you dislike about Jira?

The customization is dashboard is limited

What problems is Jira solving and how is that benefiting you?

Helps me keep track of the customer tickets daily.

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