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Okta Customer Identity Customer Identity and Access Management (CIAM) Software logo
Okta Customer Identity
Secure and seamless customer identity management
4.6

( 85 )

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Okta Customer Identity Reviews: 4.6/5 — Highly Rated

Okta Customer Identity Overview
What is Okta Customer Identity?

Okta Customer Identity is a cloud-based identity service designed to provide secure and seamless authentication experiences for customer-facing applications. It offers features such as single sign-on (SSO), multi-factor authentication (MFA), user management, and API access management, enabling organizations to enhance security while delivering a frictionless user experience.

Company Okta, Inc.
Year founded 2009
Company size 5000+ employees
Headquarters San Francisco, USA
Social Media
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Ask Questions about Okta Customer Identity
What Okta Customer Identity is best for?
What are the best alternatives to Okta Customer Identity?
What are the pros and cons of Okta Customer Identity?
Okta Customer Identity Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Ease of use
Beginner
Intermediate
Advanced
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Okta Customer Identity Pros and Cons
Pros
  • Extensive application integrations (7,000+)
  • Robust security features
  • Scalable architecture
  • Automated lifecycle management
  • Comprehensive compliance support
Cons
  • High licensing costs that increase with renewals
  • Complex initial setup requirements
  • Dependency on mobile devices for MFA
  • Variable customer support responsiveness
  • Steep learning curve for advanced features
Okta Customer Identity Features
Access Governance
Access Request Workflow
Adaptive Authentication
API security
Audit Logs
Biometric Authentication
Compliance management
Consent Management
Customizable Branding
Data encryption
Delegated Administration
Directory Services
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 16, 2026
Okta Customer Identity Customer Identity and Access Management (CIAM) Software logo
85 Okta Customer Identity Reviews
4.6 out of 5
Enterprise (> 1000 emp.)
Jan 25, 2024
 Source
Overall Rating:
5.0
AR
Abbi R.
Sr Supervisor
Share
"Everyday User"
What do you like best about Okta Customer Identity?

It's pretty user friendly. Lays everything out that I need to complete my daily functions

What do you dislike about Okta Customer Identity?

I don't like that I have to login to it so many times when starting for the day.

What problems is Okta Customer Identity solving and how is that benefiting you?

Okta helps to maintain safety and confidentiality for our patients records.

Mid Market (51-1000 emp.)
Jan 16, 2024
 Source
Overall Rating:
5.0
AF
Afkar F.
Founder
Share
"Great 2FA Service"
What do you like best about Okta Customer Identity?

I like that it gives you multiple ways to authenticate your identity when signing on.

What do you dislike about Okta Customer Identity?

Nothing really it gets the job done and is fast and reliable.

What problems is Okta Customer Identity solving and how is that benefiting you?

It adds an extra layer of security when signing on to my work applications.

Mid Market (51-1000 emp.)
Dec 28, 2023
 Source
Overall Rating:
5.0
Lilliane M. avatar
Lilliane M.
Head Of Talent Acquisition
Share
"organizational security login"
What do you like best about Okta Customer Identity?

It makes me feel safe when I log in to the different apps ai use for work

What do you dislike about Okta Customer Identity?

how fast the verification code changes even before ai am done inputting it on the system

What problems is Okta Customer Identity solving and how is that benefiting you?

It prevents identity theft and unwanted logins and intruders

Mid Market (51-1000 emp.)
Dec 15, 2023
 Source
Overall Rating:
5.0
MD
Mahmoud D.
Founder
Share
"Sign in to all of your accounts from one dashboard securely."
What do you like best about Okta Customer Identity?

Easy to use with the browser extension. Automatically pops up when you go to a login page. You can add your own apps, accounts and credentials. Multi-factor authentication. Easily became my daily driver for all of my authentication on a daily basis.

What do you dislike about Okta Customer Identity?

Can't say there is much I dislike about the product.

What problems is Okta Customer Identity solving and how is that benefiting you?

Managing users' access to company platforms. Daily driver for authentication.

Mid Market (51-1000 emp.)
Dec 11, 2023
 Source
Overall Rating:
5.0
Justin Karl S. avatar
Justin Karl S.
Product Support Engineer
Share
"OKTA makes MFA a walk in a park"
What do you like best about Okta Customer Identity?

I use OKTA to setup applications for brokers. It lets me temporarily skip MFA as I set it up and makes my setups easy.

What do you dislike about Okta Customer Identity?

I personally havent had any hicups or any negative experience using this application and I use it everyday to accomplish setup of applications.

What problems is Okta Customer Identity solving and how is that benefiting you?

It lets me access User accounts without having them login for me. Its easier and manageable. It makes my Job faster and efficient.

Mid Market (51-1000 emp.)
Sep 08, 2023
 Source
Overall Rating:
5.0
PM
Pedro M.
Founder
Share
"Okta is a great and secure to to protect the access to applications."
What do you like best about Okta Customer Identity?

I like the integration with multiple tools

What do you dislike about Okta Customer Identity?

No identified during the last 12 months.

What problems is Okta Customer Identity solving and how is that benefiting you?

As for now, I have not identified any problem.

Enterprise (> 1000 emp.)
Aug 22, 2023
 Source
Overall Rating:
5.0
TM
Tauri M.
Founder
Share
"Everything in One Place"
What do you like best about Okta Customer Identity?

I enjoy that Okta is a one stop shop for all tooling and software that is necessary for my position. My information feels secure by the login process, and one log in allows me to access everything I need.

What do you dislike about Okta Customer Identity?

That I have to use my phone to log in. If for whatever reason my phone is inaccessible then I am unable to clock in and complete my work functions. I understand the need for 2 step verification, it would be nice to have an alternative.

What problems is Okta Customer Identity solving and how is that benefiting you?

I don't need to have a million saved book marks or tabs open on my browser. Okta allows me to access all software required for my role in once place. And it can be updated by mt employer at any time.

Mid Market (51-1000 emp.)
Aug 22, 2023
 Source
Overall Rating:
5.0
YF
Yves Christian F.
Founder
Share
"Guru is user friendly."
What do you like best about Okta Customer Identity?

Guru keeps a catalog of all our lessons. It acts as our knowledge base.

What do you dislike about Okta Customer Identity?

None. Guru is awesome. All buttons are user friendly.

What problems is Okta Customer Identity solving and how is that benefiting you?

Okta solves problems by being our knowledge base. It serves as our catalogs useful in looking up certain lessons to help us in dealing with our business.

Enterprise (> 1000 emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
RT
Rosalyn Grace T.
Founder
Share
"Useful tools"
What do you like best about Okta Customer Identity?

what i liked most in Okta is very useful and trusted when it comes to customer identification

What do you dislike about Okta Customer Identity?

I cant fine any difficulties when Im using this Okta.its is very useful

What problems is Okta Customer Identity solving and how is that benefiting you?

Its really benefiting me using Okta because its establishes a secure connection with a user's browser and then authenticates the user.

Mid Market (51-1000 emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
EF
Edwin F.
Customer Service Representative
Share
"Okta Experience"
What do you like best about Okta Customer Identity?

Good all through out experience and very helpful in my daily work, also very convenient to use and its easy to understand, that is why it has a big factor to my performance

What do you dislike about Okta Customer Identity?

No dislike at the moment and didn' experience any diffculties and system error

What problems is Okta Customer Identity solving and how is that benefiting you?

Okta Benifitting to me and also to my workspace due to giving a convenience on our daily job

Mid Market (51-1000 emp.)
Aug 10, 2023
 Source
Overall Rating:
5.0
OI
Oluwatoyin I.
Founder
Share
"Great Authenticator"
What do you like best about Okta Customer Identity?

Okta's ease of use is amazing, we adopted this for authentication in our organization and people wereable to use it easily

What do you dislike about Okta Customer Identity?

I honestly dont dislike anything about OKTA

What problems is Okta Customer Identity solving and how is that benefiting you?

Okta customer identity is solving the problem of identity theft for my organization and this benefits us because we dont have to worry about unauthorized access through identity theft to out information

Mid Market (51-1000 emp.)
Aug 03, 2023
 Source
Overall Rating:
5.0
KR
Kaitlyn R.
Computer Software
Share
"Very Happy Okta User"
What do you like best about Okta Customer Identity?

The ability to access Okta on my mobile devices as well as staying logged in are two of my favorite features. It also works consistently and has never caused any issues.

What do you dislike about Okta Customer Identity?

I sometimes have to login multiple times even after I just did, even if it's on the same device. That can be inconvenient but is not terribly inconvenient to be honest.

What problems is Okta Customer Identity solving and how is that benefiting you?

Okta is solving secure and easy access to all the cloud based applications and services my company uses and that I use to get my job done, from desktop and mobile.

Mid Market (51-1000 emp.)
Jul 13, 2023
 Source
Overall Rating:
5.0
GP
Gezzel P.
Founder
Share
"Nice"
What do you like best about Okta Customer Identity?

Very useful to have the app in one site so I can easily open it directly

What do you dislike about Okta Customer Identity?

more features like how to create your own shortcuts

What problems is Okta Customer Identity solving and how is that benefiting you?

It makes me navigates my tools ver easy and quick

Enterprise (> 1000 emp.)
Jun 26, 2023
 Source
Overall Rating:
5.0
SJ
Sakshi J.
Sales Coordinator
Share
"Best Single Sign On App"
What do you like best about Okta Customer Identity?

Okta provides a single sign-on feature to access all apps on the system at one place, the means with a single signing-in you can access all applications. The verification security is also robust, which leads to safe and secure signing-in.

What do you dislike about Okta Customer Identity?

The protection is very strong; sometimes, you get frustrated by unlocking the account with a verification code and security questions.

What problems is Okta Customer Identity solving and how is that benefiting you?

In our organization, Okta is being used as multiple authentication and application management tool. It makes easier to use multiple application at one place without signing to each application.

Mid Market (51-1000 emp.)
Jun 13, 2023
 Source
Overall Rating:
5.0
SR
Syrhil R.
Founder
Share
"Great tool!"
What do you like best about Okta Customer Identity?

Okta customer identity is excellent in keeping all apps in one tool. It is very secure as it requires authentication to access the connected apps. It is efficient in keeping your apps in one tool.

What do you dislike about Okta Customer Identity?

Okta is a perfect tool when it comes to security. It keeps all your apps organized. Aside from it requires two-step authentication, which sometimes leads to an error, but you just had to reauthenticate, and it's all good.

What problems is Okta Customer Identity solving and how is that benefiting you?

The convenience and security that this tool provides are all you need. The one-time login authentication to access your apps is excellent and efficient that does not have to repeat the login process.

Mid Market (51-1000 emp.)
Jun 12, 2023
 Source
Overall Rating:
5.0
CM
Christian Nico M.
Customer Care Specialist
Share
"Okta our is all in one access."
What do you like best about Okta Customer Identity?

The consolidation of all the tools that we use in the OKta dashboard is beneficial. It allows us to access these tools directly without signing in individually. I just log in to Okta and the rest is one click away.

What do you dislike about Okta Customer Identity?

I don't have any at the moment. Maybe I feel like there is still something we can use Okta for aside from consolidating the tools we use to allow single sign-in.

What problems is Okta Customer Identity solving and how is that benefiting you?

So far, I did not encounter any issues with Okta. Everything is running smoothly. It saves me a lot of time with the single sign-on feature. I have more time to review updates before starting my work and it really helps.

Mid Market (51-1000 emp.)
Jun 09, 2023
 Source
Overall Rating:
5.0
GN
Gay N.
Founder
Share
"Okta Customer Identity"
What do you like best about Okta Customer Identity?

It is great to have the Okta system, as the user only needs to log in once to access all his applications from one place, which I find very effective, especially when they do not use many applications to complete their tasks. I appreciate how Okta allows me to customize the tabs to quickly and easily get into the application I need. I appreciate the notifications that Okta issues when logging in, where you must enter the code to complete the login process, as this process makes me feel safe.

What do you dislike about Okta Customer Identity?

Overall, OKTA is a great tool, and the benefits outweigh the cons because of its ease of access and centralized setup. It's almost like an App Intranet or Library. There aren't any wild features that blow you away, but it does its job and does it well.

What problems is Okta Customer Identity solving and how is that benefiting you?

My company incorporated Okta into our daily workflow, and everything has been a breeze since. No need to type in my password every time I log in or worry about security breaches because Okta saves it all. Its plug makes it even more accessible as you can log into another software without going through the hassle of getting to another page and signing in. It also only requires a log-in session, so you needn't constantly have to resign every time you need to get to another software.

Mid Market (51-1000 emp.)
Jun 07, 2023
 Source
Overall Rating:
5.0
KT
Khyme T.
Founder
Share
"OKTA REVIEW"
What do you like best about Okta Customer Identity?

Okta Customer Identity enables us, the customer service, to access all of the required apps on a single cloud. It protects us to access with two-factor authentication for all SSO clients using Okta Verify OTP.

What do you dislike about Okta Customer Identity?

We have not found anything that we dislike.

What problems is Okta Customer Identity solving and how is that benefiting you?

Okta offers solutions that enterprises can utilize to assist ease compliance by: providing auditors with reports on access and usage. Creating a single source of truth via Universal Directory. Simplifying access to important apps without compromising security.

Mid Market (51-1000 emp.)
Jun 05, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Efficiency of Okta"
What do you like best about Okta Customer Identity?

The most helpful thing about Okta is that it is very efficient. Our company uses a lot of application and it is very easy for me to select or open all in one location, which is Okta. I appreciate the efficiency of this app.

What do you dislike about Okta Customer Identity?

What I dislike about Okta is that it doesn't have much features to do with. Maybe adding features about the app can be helpful for us to maximize the use of Okta.

What problems is Okta Customer Identity solving and how is that benefiting you?

Okta helps me to find all the necessary apps that we use in our company. It has a very easy access to all applications and I find it organized when it comes to having all apps in one place.

Mid Market (51-1000 emp.)
Jun 05, 2023
 Source
Overall Rating:
5.0
DG
Dandreve G.
Founder
Share
"UNIQUE AND EASY WAY OF COMPILING TOOLS"
What do you like best about Okta Customer Identity?

OKTA is the best and most helpful way to compile your tools into one desktop-like software. Very easy to use and to find your tools/apps.

What do you dislike about Okta Customer Identity?

Okta is usable from the first time I used it and I experienced minimal issues during this time.

What problems is Okta Customer Identity solving and how is that benefiting you?

The compilation of the apps and tools that we used to put in just one login is very satisfying to use.

Mid Market (51-1000 emp.)
Jun 01, 2023
 Source
Overall Rating:
5.0
KC
Kim April C.
Founder
Share
"OKTA REVIEW"
What do you like best about Okta Customer Identity?

Okta is a very user friendly application. It is very easy to use since all of the tools that you need for work are all consolidated in this one application. With just one login, you are able to login already to multiple applications.

What do you dislike about Okta Customer Identity?

There is nothing to dislike about okta. As per my review, it is very user friendly and all of your needs are all in one application, with just a single log in.

What problems is Okta Customer Identity solving and how is that benefiting you?

Opening multiple applications with each log ins is very time consuming. With okta, just a single log in and you will be able to open all of the applications that you need for your day to day work.

Mid Market (51-1000 emp.)
May 31, 2023
 Source
Overall Rating:
5.0
DT
Dianne T.
Telecommunications
Share
"Great Tool for our Work Application"
What do you like best about Okta Customer Identity?

They are the safest and the most excellent platform I've been using so far. I can easily access and manage all my work-related applications with OKTA.

What do you dislike about Okta Customer Identity?

So far, I don't have any problem using OKTA. Most of our credentials come from our clients, and this tool is their Workspace Managements

What problems is Okta Customer Identity solving and how is that benefiting you?

Since we're using many tools found at OKTA, We don't have to remember passwords. It simplifies our tool access.

Enterprise (> 1000 emp.)
Apr 13, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Review for Okta Customer Identity"
What do you like best about Okta Customer Identity?

It helps integrate with CaptivateIQ so we have the data we need

What do you dislike about Okta Customer Identity?

I only use it once a month or so, I would like to look at more use cases

What problems is Okta Customer Identity solving and how is that benefiting you?

Manages our customer relationships for us through integration

Mid Market (51-1000 emp.)
Apr 07, 2023
 Source
Overall Rating:
5.0
GS
Giovanni S.
Systems Engineer
Share
"Okta truly is the one source to manage identity"
What do you like best about Okta Customer Identity?

I love the ease of using the application and managing all of our users access from one place

What do you dislike about Okta Customer Identity?

Sometimes the support is a little lackluster but not always. Most of the time it's all great!

What problems is Okta Customer Identity solving and how is that benefiting you?

Allow us to onboard and offboard users in a quick manner in one location.

Enterprise (> 1000 emp.)
Apr 04, 2023
 Source
Overall Rating:
5.0
LJ
Lancelot J.
Founder
Share
"Okta is one of the best choices for Identity Management"
What do you like best about Okta Customer Identity?

One of the best things about the platform is how refined and polished everything is, from its interface to customer service. It is very user-friendly but has great depth.

What do you dislike about Okta Customer Identity?

The implementation could have been way smoother. More care could have been taken on our part, and Okta's part of making certain specific criteria was checked before moving forward in each implementation phase.

What problems is Okta Customer Identity solving and how is that benefiting you?

Our Identity Access Management was almost nonexistent. We did not have the proper tools in place and did not have the right personnel in charge in this area. Okta was a great management solution at the time and integrated with what we already had to make the process extraordinary.

Mid Market (51-1000 emp.)
Dec 22, 2022
 Source
Overall Rating:
5.0
Harsh S. avatar
Harsh S.
Account Executive
Share
"One of the best customer Identity platforms!"
What do you like best about Okta Customer Identity?

The fact that you start your day just by signing into Okta as a single source of truth is the most fantastic thing the software has done to work with a massive tech stack. For sales people it becomes easy to access multiple platforms via Okta

What do you dislike about Okta Customer Identity?

The fact that it would keep signing me out every couple of hours. The fact that I have to download an app to use as an authenticator is not fun. Try using Google authenticator so that users don't have to download an app specifically.

What problems is Okta Customer Identity solving and how is that benefiting you?

Companies today use multiple tech stacks and being a sales guy I often need to access multiple platforms at once and having Okta as a SSO is one of the most easiest things, because once I sign in.

Mid Market (51-1000 emp.)
Nov 01, 2022
 Source
Overall Rating:
5.0
Lakshmanan S. avatar
Lakshmanan S.
Module Lead
Share
"good"
What do you like best about Okta Customer Identity?

Okta provides many api calls to develop the application.

What do you dislike about Okta Customer Identity?

Currently, they provide fewer examples for the Okta script lanquage. They have to give more examples for the Okta script lanquage.

What problems is Okta Customer Identity solving and how is that benefiting you?

we can easy to develop the applications

Mid Market (51-1000 emp.)
Oct 31, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Reviews leads to best for Okta"
What do you like best about Okta Customer Identity?

I like mainly SSO feature and Universal Directory. Using SSO we can get rid of entering username/password for different websites. We can directly log-in using SSO.

What do you dislike about Okta Customer Identity?

I feel if you can imporve response time it will be good for user (User-expericnce) . It leads attaract more users.

What problems is Okta Customer Identity solving and how is that benefiting you?

Customer Identity is so supportive and helping to solve real-time problems.

Enterprise (> 1000 emp.)
Oct 31, 2022
 Source
Overall Rating:
5.0
Ashwinkumar S. avatar
Ashwinkumar S.
Technical Lead
Share
"Review of Okta Customer Identity"
What do you like best about Okta Customer Identity?

Okta Customer Identity software can be integrated with any frontend - angular, react or vue. Backend is taken care of. The ease of integration is quite painless.

What do you dislike about Okta Customer Identity?

The developer dashboard UI can be quite confusing. There is also an incompatibility of Angular framework with Okta where in the developer has to find ways to fix hash issue in the url.

What problems is Okta Customer Identity solving and how is that benefiting you?

I have integrated single-sign of my app with the organizations' sign in options. Now all of my applications can be accessed by using a single username and password.

Enterprise (> 1000 emp.)
Oct 27, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent program for verification purposes"
What do you like best about Okta Customer Identity?

The 2 Factor Authentication the program uses to verify the user. The program is very user-friendly and not challenging to use. With previous employers, their security measures would significantly increase with the implication of this program.

What do you dislike about Okta Customer Identity?

When you obtain a new cell phone, receiving a new QR code is a little tricky; however, once the new code is received, gaining access and verifying authorization is very fast.

What problems is Okta Customer Identity solving and how is that benefiting you?

This program benefits companies in trying to maintain a secure verification system for their employees and stop possible security breaches, such as cyber criminals trying to gain access to unauthorized sensitive information.