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Okta Customer Identity Logo
Okta Customer Identity
Secure and seamless customer identity management
4.6

( 85 )

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Okta Customer Identity Reviews & Product Details

Okta Customer Identity Overview
What is Okta Customer Identity?

Okta Customer Identity is a cloud-based identity service designed to provide secure and seamless authentication experiences for customer-facing applications. It offers features such as single sign-on (SSO), multi-factor authentication (MFA), user management, and API access management, enabling organizations to enhance security while delivering a frictionless user experience.

Company Okta, Inc.
Year founded 2009
Company size 5000+ employees
Headquarters San Francisco, USA
Social Media
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Crevio
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5.0

( 1 )

$29.00/month
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Ask Questions about Okta Customer Identity
What Okta Customer Identity is best for?
What are the best alternatives to Okta Customer Identity?
What are the pros and cons of Okta Customer Identity?
Okta Customer Identity Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Ease of use
Beginner
Intermediate
Advanced
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Okta Customer Identity Pros and Cons
Pros
  • Extensive application integrations (7,000+)
  • Robust security features
  • Scalable architecture
  • Automated lifecycle management
  • Comprehensive compliance support
Cons
  • High licensing costs that increase with renewals
  • Complex initial setup requirements
  • Dependency on mobile devices for MFA
  • Variable customer support responsiveness
  • Steep learning curve for advanced features
Okta Customer Identity Features
API security
Access Governance
Access Request Workflow
Adaptive Authentication
Audit Logs
Biometric Authentication
Compliance management
Consent Management
Customizable Branding
Data encryption
Delegated Administration
Directory Services
Identity Brokering
Identity Federation
Multi-Factor Authentication (MFA)
OAuth/OpenID Connect Support
Password Management
Passwordless Authentication
Policy Management
Risk-Based Authentication
Role-Based Access Control (RBAC)
Session Management
Single Logout (SLO)
Single Sign-On (SSO)
Social Login Integration
User Activity Monitoring
User Behavior Analytics
User De-provisioning
User Provisioning
User Self-Service
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 26, 2025
Okta Customer Identity Logo
85 Okta Customer Identity Reviews
4.6 out of 5
Enterprise (> 1000 emp.)
Jan 25, 2024
 Source
Overall Rating:
5.0
AR
Abbi R.
Sr Supervisor
Share
"Everyday User"
What do you like best about Okta Customer Identity?

It's pretty user friendly. Lays everything out that I need to complete my daily functions

What do you dislike about Okta Customer Identity?

I don't like that I have to login to it so many times when starting for the day.

What problems is Okta Customer Identity solving and how is that benefiting you?

Okta helps to maintain safety and confidentiality for our patients records.

Mid Market (51-1000 emp.)
Jan 16, 2024
 Source
Overall Rating:
5.0
AF
Afkar F.
Founder
Share
"Great 2FA Service"
What do you like best about Okta Customer Identity?

I like that it gives you multiple ways to authenticate your identity when signing on.

What do you dislike about Okta Customer Identity?

Nothing really it gets the job done and is fast and reliable.

What problems is Okta Customer Identity solving and how is that benefiting you?

It adds an extra layer of security when signing on to my work applications.

Mid Market (51-1000 emp.)
Dec 28, 2023
 Source
Overall Rating:
5.0
Lilliane M. avatar
Lilliane M.
Head Of Talent Acquisition
Share
"organizational security login"
What do you like best about Okta Customer Identity?

It makes me feel safe when I log in to the different apps ai use for work

What do you dislike about Okta Customer Identity?

how fast the verification code changes even before ai am done inputting it on the system

What problems is Okta Customer Identity solving and how is that benefiting you?

It prevents identity theft and unwanted logins and intruders

Mid Market (51-1000 emp.)
Dec 15, 2023
 Source
Overall Rating:
5.0
MD
Mahmoud D.
Founder
Share
"Sign in to all of your accounts from one dashboard securely."
What do you like best about Okta Customer Identity?

Easy to use with the browser extension. Automatically pops up when you go to a login page. You can add your own apps, accounts and credentials. Multi-factor authentication. Easily became my daily driver for all of my authentication on a daily basis.

What do you dislike about Okta Customer Identity?

Can't say there is much I dislike about the product.

What problems is Okta Customer Identity solving and how is that benefiting you?

Managing users' access to company platforms. Daily driver for authentication.

Mid Market (51-1000 emp.)
Dec 11, 2023
 Source
Overall Rating:
5.0
Justin Karl S. avatar
Justin Karl S.
Product Support Engineer
Share
"OKTA makes MFA a walk in a park"
What do you like best about Okta Customer Identity?

I use OKTA to setup applications for brokers. It lets me temporarily skip MFA as I set it up and makes my setups easy.

What do you dislike about Okta Customer Identity?

I personally havent had any hicups or any negative experience using this application and I use it everyday to accomplish setup of applications.

What problems is Okta Customer Identity solving and how is that benefiting you?

It lets me access User accounts without having them login for me. Its easier and manageable. It makes my Job faster and efficient.

Mid Market (51-1000 emp.)
Sep 08, 2023
 Source
Overall Rating:
5.0
PM
Pedro M.
Founder
Share
"Okta is a great and secure to to protect the access to applications."
What do you like best about Okta Customer Identity?

I like the integration with multiple tools

What do you dislike about Okta Customer Identity?

No identified during the last 12 months.

What problems is Okta Customer Identity solving and how is that benefiting you?

As for now, I have not identified any problem.

Enterprise (> 1000 emp.)
Aug 22, 2023
 Source
Overall Rating:
5.0
TM
Tauri M.
Founder
Share
"Everything in One Place"
What do you like best about Okta Customer Identity?

I enjoy that Okta is a one stop shop for all tooling and software that is necessary for my position. My information feels secure by the login process, and one log in allows me to access everything I need.

What do you dislike about Okta Customer Identity?

That I have to use my phone to log in. If for whatever reason my phone is inaccessible then I am unable to clock in and complete my work functions. I understand the need for 2 step verification, it would be nice to have an alternative.

What problems is Okta Customer Identity solving and how is that benefiting you?

I don't need to have a million saved book marks or tabs open on my browser. Okta allows me to access all software required for my role in once place. And it can be updated by mt employer at any time.

Mid Market (51-1000 emp.)
Aug 22, 2023
 Source
Overall Rating:
5.0
YF
Yves Christian F.
Founder
Share
"Guru is user friendly."
What do you like best about Okta Customer Identity?

Guru keeps a catalog of all our lessons. It acts as our knowledge base.

What do you dislike about Okta Customer Identity?

None. Guru is awesome. All buttons are user friendly.

What problems is Okta Customer Identity solving and how is that benefiting you?

Okta solves problems by being our knowledge base. It serves as our catalogs useful in looking up certain lessons to help us in dealing with our business.

Enterprise (> 1000 emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
RT
Rosalyn Grace T.
Founder
Share
"Useful tools"
What do you like best about Okta Customer Identity?

what i liked most in Okta is very useful and trusted when it comes to customer identification

What do you dislike about Okta Customer Identity?

I cant fine any difficulties when Im using this Okta.its is very useful

What problems is Okta Customer Identity solving and how is that benefiting you?

Its really benefiting me using Okta because its establishes a secure connection with a user's browser and then authenticates the user.

Mid Market (51-1000 emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
EF
Edwin F.
Customer Service Representative
Share
"Okta Experience"
What do you like best about Okta Customer Identity?

Good all through out experience and very helpful in my daily work, also very convenient to use and its easy to understand, that is why it has a big factor to my performance

What do you dislike about Okta Customer Identity?

No dislike at the moment and didn' experience any diffculties and system error

What problems is Okta Customer Identity solving and how is that benefiting you?

Okta Benifitting to me and also to my workspace due to giving a convenience on our daily job