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Pure Chat Logo
Pure Chat
Instant Customer Messaging Solution
4.3
(204)
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Pure Chat Pricing Overview

Pure Chat Pricing Plans
Free trial
Subscription
Pure Chat has 4 pricing 4 plans , from $10.00 to $99.00. Look at different pricing plans below and see what tier and features meet your budget and needs.
Additional Users - Pro
$10.00
/ month
Additional Users - Growth
$15.00
/ month
Growth
$49.00
/ month
Pro
$99.00
/ month
Pricing information for Pure Chat is supplied by the software vendor or retrieved from publicly accessible pricing materials. The pricing details were last updated on February 18, 2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Pure Chat Pricing Reviews

Small Business (50 or fewer emp.)
Jul 13, 2019
 Source
Overall Rating:
5.0
William S. avatar
William S.
Chief Security Officer
Share
"Pure Chat as a means of personal communication with your customers"
What do you like best about Pure Chat?

Pure Chat is easy to use and manage, allows for personal conversations with your customers, establishing a long-term relationship, provides beautiful graphics and images to see the metrics of chat over time, you can track the satisfaction of your client to make decisions about their staff or find out what clients may be spending too much time

What do you dislike about Pure Chat?

Live chat extensions give an overly intimidating interface with tools that are exaggerated for such a rudimentary medium of support, paid plans also have a high price, I did not find any help module to call or send an email, so it seems that I will have to complete most of the research personally

What problems is Pure Chat solving and how is that benefiting you?

It helps me to be able to see which users browse my website in real time, therefore, if someone is looking at a pair of shoes that they sell on their site, they will know exactly what to start talking about, and you will even have the tools to perform predetermined answers for certain parts of the website

Mid Market (51-1000 emp.)
Jan 08, 2019
 Source
Overall Rating:
5.0
LK
Lenarda K.
Csr
Share
"Pure Chat is on the rise"
What do you like best about Pure Chat?

Pure chat is has a free version. We are able to assist our clients immediately and it not costing the company any extra money.

What do you dislike about Pure Chat?

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

What problems is Pure Chat solving and how is that benefiting you?

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

Enterprise (> 1000 emp.)
May 08, 2018
 Source
Overall Rating:
5.0
EP
Esther P.
Senior Marketing Specialist
Share
"The best free Livechat program."
What do you like best about Pure Chat?

We use the free Pure chat feature and still get to enjoy the basic features everyone expects to get from an helpdesk tool like mobile compatible chat widget ,unlimited chat,unlimited agents ,chat widget customization ,chat transcript and 24/7 user support.

What do you dislike about Pure Chat?

While using the Pure chat mobile app. There are times when new visitor chat message gets in almost half a minute ,after the chat was initiated.This rarely has an effect as our agents mainly access Pure chat from their PC.

What problems is Pure Chat solving and how is that benefiting you?

Pure chat provides our customers with an avenue to contact Econet customer service team ,at no cost to them and get realtime,immediate response to their problems.

Small Business (50 or fewer emp.)
Nov 14, 2016
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Purechat "
What do you like best about Pure Chat?

The ability to look at transcripts, statistics on feedback, the price, ease of the widgets. It's all great!

What do you dislike about Pure Chat?

I really don't think I have anything I dislike at the moment. Note that I haven't really delved into the Reports section very much but if there is anything usually lacking from an app, it's good reporting. From what I've seen so far though, your reporting is great.

What problems is Pure Chat solving and how is that benefiting you?

Live feedback from end-customers is great for stopping what would be long email chains back and forth just to resolve a problem.

Small Business (50 or fewer emp.)
Nov 10, 2016
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Pure Chat Review - RAMM Horse Fencing & Stalls"
What do you like best about Pure Chat?

I like that it doesn't have to always be a "live" chat and that it can be turned on sleep mode that sends you emails of customers' questions. They also provide a great "Visitors" area that shows live visitors and what page they are on, where they're located on a map, and how they arrived at our site. This is excellent in terms of tracking our customers. *Customizing the pop-up is an awesome feature as well.

What do you dislike about Pure Chat?

There's not much to hate on, love this program. It may be how our chat is set-up, but the chat box does disappear when you change windows. It would be nice for the customer to be able to keep the same chat box going while still being able to look through the website and check out our other products.

What problems is Pure Chat solving and how is that benefiting you?

This program helps our customer service value exponentially. We have gained great leads and have closed on sales derived from Pure Chat. There have been multiple sales that have derived from PureChat that were over $10,000.00. I honestly cannot say enough about how this program has improved our company as a whole, for really such a low cost. The ease of the set-up was so simple and fast. We were up and running in less than an hour - not to mention the trial gives a great idea of how the program will work for your business. A+ program that I have already told others about...

Small Business (50 or fewer emp.)
Mar 22, 2016
 Source
Overall Rating:
5.0
DK
Deepak K.
Founder
Share
"Excellent tool to interact with job seekers without expensive phone calls and delayed emails. "
What do you like best about Pure Chat?

first the Price - this is the most affordable price in the market for excellent services second - we can see who is chatting with us and from which location this is really important third - we can see who is on our website and on what page. we can offer chat from our side too fourth - we can block any IP Address fifth - Admin area is easy to navigate and everything seems very simple sixth - we can monitor our colleague chat without letting customer know seventh - Personal chat widget - excellent tool if someone wants to talk in private like clients eight - Excellent customer service. all queries are sorted within an hour. Ninth - we have increased our interaction 50% more then before with pure chat Tenth - Personalized chat box its very easy to fancy tool to make it more happening for customers List goes on :-) truly very satisfied

What do you dislike about Pure Chat?

Could not find anything serious yet but if the location area is increased a bit we can see clearly from which city candidate is chatting with us, at the moment we can only see the country location

What problems is Pure Chat solving and how is that benefiting you?

In Recruitment business we need to find suitable candidate for the jobs we have. Traditionally we call people internationally and send them emails but this is a late process. people can reach us now instantly, Nobody has time these days to wait few days also we increased the traffic on our website this way we are saving money to pay form job portals candidate can find us directly on our website.

Small Business (50 or fewer emp.)
Jul 20, 2015
 Source
Overall Rating:
5.0
FB
Farah B.
Founder
Share
"Small Business, scalable solution, fair and easy pricing"
What do you like best about Pure Chat?

-Easy sign up -Easy "install" on website -Simple user interface -Modern design with no tacky watermark -Has a mobile app for iOS and Android -Auto availability schedules

What do you dislike about Pure Chat?

Does not have "team" chat pages meaning, the ability to have departments handle specific questions, like technical support department, sales department etc.. Would like to have incoming chats assigned to teams and those within teams can pick up chats in their queue.

What problems is Pure Chat solving and how is that benefiting you?

Ability to instantly communicate with customers.

Small Business (50 or fewer emp.)
Oct 30, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Fair Priced, Clean UI and Excellent Settings"
What do you like best about Pure Chat?

Aside form excellent pricing among competitors, we can appreciate the clean and well organized UI on the front-end. We've used other and Pure Chat seems to hit the sweet spot. In addition, the settings menu allows you customize many elements of the chat and even shows you in real-time what the changes will look like on either Desktop or Mobile.

What do you dislike about Pure Chat?

Right now Pure Chat does not have a Desktop App. Browser tabs can build up quickly and thee tab for Pure Chat can easily get lost in the mix.

What problems is Pure Chat solving and how is that benefiting you?

We are an online retailer who sells highly technical products, so Pure Chat allows our visitors to contact a representative while on our store site to help answer any and all inquires without leaving the store.