Pure Chat Pricing Overview

Pure Chat is easy to use and manage, allows for personal conversations with your customers, establishing a long-term relationship, provides beautiful graphics and images to see the metrics of chat over time, you can track the satisfaction of your client to make decisions about their staff or find out what clients may be spending too much time

Live chat extensions give an overly intimidating interface with tools that are exaggerated for such a rudimentary medium of support, paid plans also have a high price, I did not find any help module to call or send an email, so it seems that I will have to complete most of the research personally

It helps me to be able to see which users browse my website in real time, therefore, if someone is looking at a pair of shoes that they sell on their site, they will know exactly what to start talking about, and you will even have the tools to perform predetermined answers for certain parts of the website

Pure chat is has a free version. We are able to assist our clients immediately and it not costing the company any extra money.

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

We use the free Pure chat feature and still get to enjoy the basic features everyone expects to get from an helpdesk tool like mobile compatible chat widget ,unlimited chat,unlimited agents ,chat widget customization ,chat transcript and 24/7 user support.

While using the Pure chat mobile app. There are times when new visitor chat message gets in almost half a minute ,after the chat was initiated.This rarely has an effect as our agents mainly access Pure chat from their PC.

Pure chat provides our customers with an avenue to contact Econet customer service team ,at no cost to them and get realtime,immediate response to their problems.

The ability to look at transcripts, statistics on feedback, the price, ease of the widgets. It's all great!

I really don't think I have anything I dislike at the moment. Note that I haven't really delved into the Reports section very much but if there is anything usually lacking from an app, it's good reporting. From what I've seen so far though, your reporting is great.

Live feedback from end-customers is great for stopping what would be long email chains back and forth just to resolve a problem.

I like that it doesn't have to always be a "live" chat and that it can be turned on sleep mode that sends you emails of customers' questions. They also provide a great "Visitors" area that shows live visitors and what page they are on, where they're located on a map, and how they arrived at our site. This is excellent in terms of tracking our customers. *Customizing the pop-up is an awesome feature as well.

There's not much to hate on, love this program. It may be how our chat is set-up, but the chat box does disappear when you change windows. It would be nice for the customer to be able to keep the same chat box going while still being able to look through the website and check out our other products.

This program helps our customer service value exponentially. We have gained great leads and have closed on sales derived from Pure Chat. There have been multiple sales that have derived from PureChat that were over $10,000.00. I honestly cannot say enough about how this program has improved our company as a whole, for really such a low cost. The ease of the set-up was so simple and fast. We were up and running in less than an hour - not to mention the trial gives a great idea of how the program will work for your business. A+ program that I have already told others about...

first the Price - this is the most affordable price in the market for excellent services second - we can see who is chatting with us and from which location this is really important third - we can see who is on our website and on what page. we can offer chat from our side too fourth - we can block any IP Address fifth - Admin area is easy to navigate and everything seems very simple sixth - we can monitor our colleague chat without letting customer know seventh - Personal chat widget - excellent tool if someone wants to talk in private like clients eight - Excellent customer service. all queries are sorted within an hour. Ninth - we have increased our interaction 50% more then before with pure chat Tenth - Personalized chat box its very easy to fancy tool to make it more happening for customers List goes on :-) truly very satisfied

Could not find anything serious yet but if the location area is increased a bit we can see clearly from which city candidate is chatting with us, at the moment we can only see the country location

In Recruitment business we need to find suitable candidate for the jobs we have. Traditionally we call people internationally and send them emails but this is a late process. people can reach us now instantly, Nobody has time these days to wait few days also we increased the traffic on our website this way we are saving money to pay form job portals candidate can find us directly on our website.

-Easy sign up -Easy "install" on website -Simple user interface -Modern design with no tacky watermark -Has a mobile app for iOS and Android -Auto availability schedules

Does not have "team" chat pages meaning, the ability to have departments handle specific questions, like technical support department, sales department etc.. Would like to have incoming chats assigned to teams and those within teams can pick up chats in their queue.

Ability to instantly communicate with customers.

Aside form excellent pricing among competitors, we can appreciate the clean and well organized UI on the front-end. We've used other and Pure Chat seems to hit the sweet spot. In addition, the settings menu allows you customize many elements of the chat and even shows you in real-time what the changes will look like on either Desktop or Mobile.

Right now Pure Chat does not have a Desktop App. Browser tabs can build up quickly and thee tab for Pure Chat can easily get lost in the mix.

We are an online retailer who sells highly technical products, so Pure Chat allows our visitors to contact a representative while on our store site to help answer any and all inquires without leaving the store.