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Pure Chat Logo
Pure Chat
Instant Customer Messaging Solution
4.3
(204)
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Pure Chat Reviews & Product Details

Pure Chat Overview
What is Pure Chat?

Pure Chat is a platform for small and mid-sized organizations built to help engage their website visitors by using live chat software. The Pure Chat software is built to streamline the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. They have a comprehensive, 100% free plan where users get unlimited chats on up to 3 websites.

Company Ruby Receptionists
Year founded 2003
Company size 201-500 employees
Headquarters Portland, Oregon, United States
Social Media
Pure Chat Categories on Findstack
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Pure Chat Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Pure Chat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Pure Chat Media
Pure Chat video thumbnail
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Pure Chat 1
Pure Chat 2
Pure Chat 3
Pure Chat 4
Pure Chat Screenshots
Pure Chat screenshot 1
Pure Chat screenshot 2
Pure Chat screenshot 3
Pure Chat screenshot 4
Pure Chat screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 01, 2025
Pure Chat Logo
204 Pure Chat Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Jul 28, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"great service"
What do you like best about Pure Chat?

GREATLY increased my closing percentage.

What do you dislike about Pure Chat?

nothing! i love it CUSTOMER service, user interface.

What problems is Pure Chat solving and how is that benefiting you?

HIgher closing percentage

Small Business (50 or fewer emp.)
Jul 13, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy to use"
What do you like best about Pure Chat?

Pure chat lets me juggle multiple customers at one time without having to switch between phone lines.

What do you dislike about Pure Chat?

The sounds alerts do not always work, so sometimes I forget I have a chat going and will leave the customer hanging

What problems is Pure Chat solving and how is that benefiting you?

none

Mid Market (51-1000 emp.)
Apr 11, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Pure Chat Review"
What do you like best about Pure Chat?

It is a very simple product and I like that has an up to date look and feel..

What do you dislike about Pure Chat?

It occasionally goes down & it's hard to get user support for the program.

What problems is Pure Chat solving and how is that benefiting you?

Answering all customer questions, complaints, problems. It is very convenient for our customers & they love it.

Small Business (50 or fewer emp.)
Nov 18, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Quirky at times, but definitely a great tool overall"
What do you like best about Pure Chat?

When everything works, it's everything you need it to be and bloat-free.

What do you dislike about Pure Chat?

This is mostly regarding the Android app- when it doesn't work, it likes to toggle availability for reasons unknown and not notify of incoming messages at all or only once it's too late. This happens even if the device is on with the screen unlocked.

What problems is Pure Chat solving and how is that benefiting you?

It's allowed us to help any customers that've overlooked or simply been unable to find the answers to their questions via our website. I'm assuming a decent chunk of those we've assisted with the help of PureChat might not have been assisted otherwise.

Mid Market (51-1000 emp.)
Nov 16, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Pure Chat Works!"
What do you like best about Pure Chat?

I like that we're easily able to communicate with members or visitors to our website.

What do you dislike about Pure Chat?

Sometimes there is not live chat assistance.

What problems is Pure Chat solving and how is that benefiting you?

we're able to answer questions outside office hours.

Small Business (50 or fewer emp.)
Nov 15, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Infusionsoft Live Chat option"
What do you like best about Pure Chat?

It was very easy to get started and adding to our website was a simply copy/paste of code. Was also an affordable price and Infusionsoft integration allowing chat records to be funneled to our CRM.

What do you dislike about Pure Chat?

Doesn't allow you to see the chat message before accepting the chat.

What problems is Pure Chat solving and how is that benefiting you?

Quicker way to help sales make contact with leads and integrate that with our CRM

Mid Market (51-1000 emp.)
Nov 10, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"PureChat Review"
What do you like best about Pure Chat?

The quickness to speak with people and that they can easily reach us.

What do you dislike about Pure Chat?

that sometimes if a visitor leaves the page, the chat can sometimes close down.

What problems is Pure Chat solving and how is that benefiting you?

this online chat can save a lot of time that telephone calls can take, being transferred between department etc. Customers can ask us questions relating to a specific course and we have their details in front of us.

Enterprise (> 1000 emp.)
Nov 10, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Must Have!"
What do you like best about Pure Chat?

Website visitors and potential prospects have instant access to discuss any of our products and plans.

What do you dislike about Pure Chat?

There is not much to dislike. I wish you could customize chat initiations but this is non-critical.

What problems is Pure Chat solving and how is that benefiting you?

Customer user experience and response time is key to converting web visitors into customers.

Small Business (50 or fewer emp.)
Nov 10, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Web developer review of purechat. "
What do you like best about Pure Chat?

Ease of use. Purechat couldn't be easier to apply. Simply drop in a javascript tag and your ready to go. I also love how you can customize the display settings of the chat widget in a simple interface.

What do you dislike about Pure Chat?

3 things I don't like 1. Purechats main menu is confusing, especially having some navigation options that open in a new window and some that don't. Keep it consistent please! 2. Email receipts don't work for me. I've tried multiple emails. Nothing. 3. Sometimes the scripts that purechat serves are uncompressed.

What problems is Pure Chat solving and how is that benefiting you?

We wanted a simple solution to talk to our customers without increasing load times. Purechat allowed us to do that in a matter of minutes.

Enterprise (> 1000 emp.)
Nov 10, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Pure Chat is great"
What do you like best about Pure Chat?

Pure Chat helps me instantly communicate with customers on all over the world

What do you dislike about Pure Chat?

It's hard to have 2 windows open at once.

What problems is Pure Chat solving and how is that benefiting you?

Internationals now have a free way to contact us.

Small Business (50 or fewer emp.)
Nov 10, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"I use it for work everyday!"
What do you like best about Pure Chat?

I am able to see what the customer is viewing on the website so I can help them more easily.

What do you dislike about Pure Chat?

On occasion it seems to be laggy. Also sometimes it shows another person typing in the chat when they are not.

What problems is Pure Chat solving and how is that benefiting you?

All types of customers use our chat. It's a great convenience.

Small Business (50 or fewer emp.)
Nov 10, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Pure Chat review"
What do you like best about Pure Chat?

I like that we can see when the other is typing as to avoid confusion.

What do you dislike about Pure Chat?

How often the site goes down. I will often try to get to a customer's chat, but then the site will crash and the questions go unanswered, potentially losing us a sale.

What problems is Pure Chat solving and how is that benefiting you?

It is so helpful being able to communicate with a potential customer immediately, as soon as they have a question. I think a lot of sales we have are due to the info they receive through pure chat.

Small Business (50 or fewer emp.)
Mar 11, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy Interface, great to share among team memebrs"
What do you like best about Pure Chat?

Easy to implement and use across one team.

What do you dislike about Pure Chat?

Currently it is used in one area of our product only as we had an issue (most likely on our end) implementing it site-wide.

What problems is Pure Chat solving and how is that benefiting you?

Instant communication with customers and prospective custoemrs.

Small Business (50 or fewer emp.)
Mar 03, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Happy low user review of purechat"
What do you like best about Pure Chat?

Easy to use, pricing is good. Modern interface.

What do you dislike about Pure Chat?

Some of the buttons are a little bit faint and hard to find at first. Also, it took me a while to work out what my personal chat was - it would help if this was explained more.

What problems is Pure Chat solving and how is that benefiting you?

We hare helping customers who are on our website who need help. It has helped us to pick up a few enquiries that we may not already have got.

Small Business (50 or fewer emp.)
Nov 03, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Good skills in marketing "
What do you like best about Pure Chat?

I don’t no yet i use it for many times but I didn’t understand it more i need more time to use it

What do you dislike about Pure Chat?

Difficult when you register with this app

What problems is Pure Chat solving and how is that benefiting you?

I didn’t. Use it more

Mid Market (51-1000 emp.)
Apr 18, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Very Easy For Chatting"
What do you like best about Pure Chat?

It’s easy to save the chats, so you can go back and Check your chat to better help your customers

What do you dislike about Pure Chat?

I don’t really have a Downside to purechat. It is easy to navigate and I would recommend it to anyone. I have nothing negative to say.

What problems is Pure Chat solving and how is that benefiting you?

It helps when customers need to chat, they are able to quickly get in touch with Customer Care representatives and quickly find solutions to their problems.

Mid Market (51-1000 emp.)
Apr 04, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Pure Chat is simple and convenient to use. No delay in responses."
What do you like best about Pure Chat?

The responses come instantly, there is no lag. live chat solution for small to mid-sized teams and is now being offered to everyone for FREE!

What do you dislike about Pure Chat?

I miss the emojis! But it is very professional. I also dislike that you have to constantly log in after every session.

What problems is Pure Chat solving and how is that benefiting you?

Just being able to instantly connect with teamworkers.

Small Business (50 or fewer emp.)
Nov 08, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"I Don't care for this product at all"
What do you like best about Pure Chat?

Accessibility to chat histories, its easy to just pull up archived chats

What do you dislike about Pure Chat?

Another lagging software, it's extremely slow.

What problems is Pure Chat solving and how is that benefiting you?

Quicker customer turn around with quicker calls

Small Business (50 or fewer emp.)
Jul 23, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Helpful "
What do you like best about Pure Chat?

Knowing what page they were on when they clicked to open the chat box on the page.

What do you dislike about Pure Chat?

Sometimes the formatting comes through a little weird.

What problems is Pure Chat solving and how is that benefiting you?

Easy to communicate with customers on our website, and being able to just hit reply and it’ll go right back to customer.

Small Business (50 or fewer emp.)
Jan 07, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"purechat"
What do you like best about Pure Chat?

Easy teachable way to communicate with others at work. it's FrEE and allowed people to reach out to us when needed.

What do you dislike about Pure Chat?

most people had to learn how to use it although it was easy to use. since it was free most people didn't mind

What problems is Pure Chat solving and how is that benefiting you?

It made it easier to chat with co workers