Pure Chat Reviews & Product Details

The feature that tell you the location of visitors to our website.

Sometimes the server times out during a chat with a customer.

We are not really having any issues with pure chat. Its great! The feature that allows us to see chat transcripts help with training.

Easy to download and sign up. Easy to use.

Can be a little confusing. Lots of options.

Contacting large groups of people at once.

PureChat has made it easy for us to connect with potential new clients as well as existing customers.

I don't really dislike anything, however I would like them to heat maps.

Another way for us to communicate in real time with potential new clients. We have also discovered a lot of our existing clients enjoy using it as well.

The ability to chat with people, whether existing clients, accounts that owe us money, or new potential leads has been incredibly popular. Integrating Pure Chat onto our web page has been very simple and straight forward, and they even have a WordPress plug in. You can completely customize the chat box to match your page and request only what information you want to know.

Nothing, if you think the product is missing something or can be improved, just contact them and most likely they are already working on a solution.

Pure Chat has definitely gotten more people to spend time on our web page, and I love that I can see that they are navigating to different pages as I chat with them. In fact, we recently signed up a new client only through chatting and an e-mail or two, we never had to pick up the phone. Certainly for people who don't wan tot call, chat is extremely important to have.

I like the ability to live chat with clients and the ability to send links and documents as needed.

There is nothing I have run into that I do not like.

PureChat provides real time chatting with clients to help resolve the issues as quickly as possible.

It's so user friendly and easy to customize.

Honestly...there isn't anything I dislike.

We are able to instantly help our customers and potential customers. We've found that we have increased retention rate with existing customers because we're available to answer questions when they're online and need the assistance.

It is quick and customers and talk to you live while they are still doing other work

It is hard when the site is not working correctly because we depend on it to hear from our customers.

We can help customers with IT problems as well as maneuvering through our online products. We can also help them with ordering questions.

Nothing beats speaking to a live person in the other end without having to go through a myriad of phone prompts. I previously used this application and highly recommend it.

You may experience a slight delay in communication.

You can address issues with software programs you may be experiencing in real time when the provider subscribes to Pure Chat. Also, you can copy and paste any instructions you may receive.

I love the easy set up and how functional it is for customers. They are please with the accessibility.

Really nothing. It is easy to navigate and very easy for customers to use.

chat is easier and the customers are very please that its not overly technical.

It automatically notifies me when I have an incoming chat visitor, I can respond right away

If I don't respond right away I am not given an option to reach the person I missed by them leaving a message so I can respond to them if I missed the chat during business hours.

I am able to reach more clients and answer questions to potential clients easier