Pure Chat is a platform for small and mid-sized organizations built to help engage their website visitors by using live chat software. The Pure Chat software is built to streamline the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. They have a comprehensive, 100% free plan where users get unlimited chats on up to 3 websites.
Capabilities |
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Segment |
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Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
GREATLY increased my closing percentage.
nothing! i love it CUSTOMER service, user interface.
HIgher closing percentage
Pure chat lets me juggle multiple customers at one time without having to switch between phone lines.
The sounds alerts do not always work, so sometimes I forget I have a chat going and will leave the customer hanging
none
It is a very simple product and I like that has an up to date look and feel..
It occasionally goes down & it's hard to get user support for the program.
Answering all customer questions, complaints, problems. It is very convenient for our customers & they love it.
When everything works, it's everything you need it to be and bloat-free.
This is mostly regarding the Android app- when it doesn't work, it likes to toggle availability for reasons unknown and not notify of incoming messages at all or only once it's too late. This happens even if the device is on with the screen unlocked.
It's allowed us to help any customers that've overlooked or simply been unable to find the answers to their questions via our website. I'm assuming a decent chunk of those we've assisted with the help of PureChat might not have been assisted otherwise.
I like that we're easily able to communicate with members or visitors to our website.
Sometimes there is not live chat assistance.
we're able to answer questions outside office hours.
It was very easy to get started and adding to our website was a simply copy/paste of code. Was also an affordable price and Infusionsoft integration allowing chat records to be funneled to our CRM.
Doesn't allow you to see the chat message before accepting the chat.
Quicker way to help sales make contact with leads and integrate that with our CRM
The quickness to speak with people and that they can easily reach us.
that sometimes if a visitor leaves the page, the chat can sometimes close down.
this online chat can save a lot of time that telephone calls can take, being transferred between department etc. Customers can ask us questions relating to a specific course and we have their details in front of us.
Website visitors and potential prospects have instant access to discuss any of our products and plans.
There is not much to dislike. I wish you could customize chat initiations but this is non-critical.
Customer user experience and response time is key to converting web visitors into customers.
Ease of use. Purechat couldn't be easier to apply. Simply drop in a javascript tag and your ready to go. I also love how you can customize the display settings of the chat widget in a simple interface.
3 things I don't like 1. Purechats main menu is confusing, especially having some navigation options that open in a new window and some that don't. Keep it consistent please! 2. Email receipts don't work for me. I've tried multiple emails. Nothing. 3. Sometimes the scripts that purechat serves are uncompressed.
We wanted a simple solution to talk to our customers without increasing load times. Purechat allowed us to do that in a matter of minutes.
Pure Chat helps me instantly communicate with customers on all over the world
It's hard to have 2 windows open at once.
Internationals now have a free way to contact us.
I am able to see what the customer is viewing on the website so I can help them more easily.
On occasion it seems to be laggy. Also sometimes it shows another person typing in the chat when they are not.
All types of customers use our chat. It's a great convenience.
I like that we can see when the other is typing as to avoid confusion.
How often the site goes down. I will often try to get to a customer's chat, but then the site will crash and the questions go unanswered, potentially losing us a sale.
It is so helpful being able to communicate with a potential customer immediately, as soon as they have a question. I think a lot of sales we have are due to the info they receive through pure chat.
Easy to implement and use across one team.
Currently it is used in one area of our product only as we had an issue (most likely on our end) implementing it site-wide.
Instant communication with customers and prospective custoemrs.
Easy to use, pricing is good. Modern interface.
Some of the buttons are a little bit faint and hard to find at first. Also, it took me a while to work out what my personal chat was - it would help if this was explained more.
We hare helping customers who are on our website who need help. It has helped us to pick up a few enquiries that we may not already have got.
I don’t no yet i use it for many times but I didn’t understand it more i need more time to use it
Difficult when you register with this app
I didn’t. Use it more
It’s easy to save the chats, so you can go back and Check your chat to better help your customers
I don’t really have a Downside to purechat. It is easy to navigate and I would recommend it to anyone. I have nothing negative to say.
It helps when customers need to chat, they are able to quickly get in touch with Customer Care representatives and quickly find solutions to their problems.
The responses come instantly, there is no lag. live chat solution for small to mid-sized teams and is now being offered to everyone for FREE!
I miss the emojis! But it is very professional. I also dislike that you have to constantly log in after every session.
Just being able to instantly connect with teamworkers.
Accessibility to chat histories, its easy to just pull up archived chats
Another lagging software, it's extremely slow.
Quicker customer turn around with quicker calls
Knowing what page they were on when they clicked to open the chat box on the page.
Sometimes the formatting comes through a little weird.
Easy to communicate with customers on our website, and being able to just hit reply and it’ll go right back to customer.
Easy teachable way to communicate with others at work. it's FrEE and allowed people to reach out to us when needed.
most people had to learn how to use it although it was easy to use. since it was free most people didn't mind
It made it easier to chat with co workers