Pure Chat Reviews & Product Details

What I like best about Pure Chats is being able to quickly respond to website browsers.

I have no dislikes when it comes to Pure Chats.

Pure Chats enables us recruiters to communicate effectively in a timely manner. The websites browsers receive immediate answers to questions and responses to solving any issues. It has also allowed us recruiters to quickly gather information from potential hires. I believe that we have extended offers to job seekers from over half of overall Pure Chat conversations.

I like that I can help more than 1 customer at a time. I also like that customers can take their time in answering me. If they are busy and at work they can ask a question I can answer it and they can respond at their connivence. I work mostly with teachers so I can help them while they are in the classroom teaching were they would not be able to call while they are teaching.

I have not had any problems with Chat, because of this I do not have anything that I do not dislike.

I am able to help people log in and add publications to their accounts. I am able to answer tech support questions and direct customers to the correct person that they need to contact.

The ease of use! Pure chat is easy for our patients and us.

Sometimes my screen doesn't show my conversation.

We are reaching people at work that can't call.

The canned responses make Pure Chat a fast way to communicate a lot of information quickly. Very user Friendly also.

Pure Chat for the most part does not have anything I really dislike.

TV, Internet and phone needs for residential service

As a user, you have a variety of different options when communicating with people. You also get to see your feedback, which is great.

If you personally close the conversation out, then it will not count as a conversation on the reports.

We are able to answer the questions that people have while on our website.

Pure chat give you invaluable insights about your visitors such us: source page (social network, direct, Google, etc.) pages visited and time spent on each page.

Sometimes does not work properly and it is difficult to edit contact information.

We are now able to capture lead without setting up any lead magnet/ contact form; we get their contact details providing them with useful information in real time.

The fact I can see location of visitor.

It would be nice if I could tie my follow-up emails to Infusionsoft.

I am able to focus on hot leads by chatting AT someone.

The ease of customization from the admin. The ease of installation. I also like the UX/UI. I think some good time was spent on that.

Features I don't use like the personal page. I also wish there was a good API (not through Zapier) that allowed me to record all of this information into my own system.

Communication with customers. We have a LOT of happy customers because we answer their questions so promptly.

Pure Chat is very user friendly. I've never had to worry about the system going down. The customers enjoy the ease of use as well.

I don't like the auto generated answers. Many times the program has automatically generate answers that are completely irrelevant to what I'm trying to convey to my customer.

Pure chat has enabled me to get higher prospect numbers.

I love the ability to reach clients in the middle of their buying experience.

I wish customers could select their issue as sub category before getting to operator. I wish they were directed to FAQ prior to connecting

Making my site more user friendly. The site may not be so easy to navigate as I thought.