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Zendesk Chat
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At a Glance
Overview
Pure Chat is a platform for small and mid-sized organizations built to help engage their website visitors by using live chat software. The Pure Chat software is built to streamline the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptio... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Additional Users - Pro
$10.00
/ month
Additional Users - Growth
$15.00
/ month
Growth
$49.00
/ month
Pro
$99.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
Small Business
56.37%
Mid Market
31.37%
Enterprise
12.25%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
8
- Aircall
- Better Stack
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- HubSpot CRM
- HubSpot Marketing Hub
- Intercom
- Loom
- Microsoft Excel
- Pagecloud
- Pinecone
- Pipedrive
- Shopify
- Site123
- Sitecore Experience Manager
- Squarespace
- TeamViewer
- WhatsApp Business
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zowie
Total integrations:
17
- Aircall
- Better Stack
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- HubSpot CRM
- HubSpot Marketing Hub
- Intercom
- Loom
- Microsoft Excel
- Pagecloud
- Pinecone
- Pipedrive
- Shopify
- Site123
- Sitecore Experience Manager
- Squarespace
- TeamViewer
- WhatsApp Business
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zowie
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Ruby Receptionists
- Located in Portland, Oregon, United States
- Founded in 2003
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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