Pure Chat vs Zendesk Chat

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Pure Chat Logo

Pure Chat

4.3

( 204 )

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At a Glance
Pure Chat Logo
Pure Chat
Starting at:
$10.00/month
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
Overview
Pure Chat Logo
Pure Chat
Pure Chat is a platform for small and mid-sized organizations built to help engage their website visitors by using live chat software. The Pure Chat software is built to streamline the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptio... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Pure Chat
View 5 images
Pure Chat Screenshots
Pure Chat screenshot 1
Pure Chat screenshot 2
Pure Chat screenshot 3
Pure Chat screenshot 4
Pure Chat screenshot 5
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Zendesk Chat screenshot 1
Zendesk Chat screenshot 2
Zendesk Chat screenshot 3
Zendesk Chat screenshot 4
Zendesk Chat screenshot 5
Zendesk Chat screenshot 6
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Pricing
Pure Chat Logo
Pure Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Additional Users - Pro
$10.00
/ month
Additional Users - Growth
$15.00
/ month
Growth
$49.00
/ month
Pro
$99.00
/ month
See all pricing
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Pros and Cons
Pure Chat Logo
Pure Chat
Pros

Not enough data available.

Cons

Not enough data available.

Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
Pure Chat Logo
Pure Chat
Small Business
56.37%
Mid Market
31.37%
Enterprise
12.25%
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
Deployment
Pure Chat Logo
Pure Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Pure Chat Logo
Pure Chat
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Zendesk Chat Logo
Zendesk Chat
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Pure Chat Logo
Pure Chat
  • Documentation
Zendesk Chat Logo
Zendesk Chat
  • Documentation
Integrations
Pure Chat Logo
Pure Chat
Total integrations: 8
  • Aircall
  • Better Stack
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Analytics 360 Formerly Google Analytics Premium
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Intercom
  • Loom
  • Microsoft Excel
  • Pagecloud
  • Pinecone
  • Pipedrive
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • Squarespace
  • TeamViewer
  • WhatsApp Business
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Zendesk Chat Logo
Zendesk Chat
Total integrations: 17
  • Aircall
  • Better Stack
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Analytics 360 Formerly Google Analytics Premium
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Intercom
  • Loom
  • Microsoft Excel
  • Pagecloud
  • Pinecone
  • Pipedrive
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • Squarespace
  • TeamViewer
  • WhatsApp Business
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Top Alternatives
Pure Chat Logo
Pure Chat
See all alternatives
Zendesk Chat Logo
Zendesk Chat
See all alternatives
Company Details
Pure Chat Logo
Pure Chat
  • By Ruby Receptionists
  • Located in Portland, Oregon, United States
  • Founded in 2003
Zendesk Chat Logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007