Pure Chat Reviews & Product Details

I really like the ring options because I can always tell which ring is Pure Chat , also the function that allows you to invite other team members into the chat, even from different departments, others can join in on the chat and you can stay in the chat or leave it , it's really great been able immediately to bring others into the chat.

While there is a free plan but of course without all the extras, but as far as the paid plan, I really don't like how you are limited to a certain number of SMS notifications. Really would be great if there were a way to share pictures/documents/ via chat. There also has been quiet a bit of lagging/freezing but that may have been on my end.

Very beneficial to be able to see when a client is logged in and being able to to make sure they have received all the correct information and being able to save and send a copy of a conversation is also very helpful.

I just love PureChat! First of all, I love that it's free (I mean, who wouldn't like that). The free version has just enough features for our use. It lets you customize a lot of things like the chat box appearance, the option to have questions emailed, mobile vs desktop appearance, etc. You can have as many staff members as you need and easily invite them via email so they can login on their own page. You can set up canned responses so you're always ready. Transcripts of each chat are available so you can review and follow up as needed. You can easily put the chat on any website with a simple code they provide and you manage it all on their platform. So easy! Their support is also really helpful.

I haven't run into much I dislike about PureChat. One thing that would be nice is the ability to be able to email users back through the platform with your own email. As it stands now, you have to copy their email address and question and email them back through your own email platform.

We are able to provide virtual reference to our patrons on our website. This is an innovation for us and a step in the right direction.

Here at the sugar shack I use it to communicate to my current customers and future customers. I love how easy it is to use.

I can not think of anything negative to say About this chat.

I use it to communicate with my customers. And also future customers to let them know what deals and sales we are having or going to be having. It brings in more business to my small business.

I love that you can open unlimited chats with an unlimited number of people. I love that it stores the history of the conversations and how easy it was to transfer files and screen shots

I absolutely love it. It's awesome! There is nothing to dislike about it.

Transferring files and sharing data thru the chat window. Being able to have several conversations at once to answer any questions and easily solve problems.

What I like best about Pure Chat is how easy it is to use for both customer service representatives as well as our patients. It is intuitive and able to be customized to each branch of the company's needs to make communication more effective and helpful. Our patient's have had absolutely no difficulty using the feature on our websites and we have even gotten frequent positive feedback regarding how convenient it is for them.

What I dislike about Pure Chat is more of a routine issue than an issue with the program; The customer service representatives have to actually sign in to the website in order to use it and they don't always remember to do that, but we have had this as a company for a very short amount of time and already it is getting to be more of a habit for all of the representatives.

The business problems that Pure Chat is solving is our phones being tied up all of the time. If a patient is looking at our website and has a question, they just ask right then without having to be put on hold to get in touch with a live person. The benefits that we are seeing is an overall increase in customer / patient satisfaction with our company and our services.

Pure chat is has a free version. We are able to assist our clients immediately and it not costing the company any extra money.

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

I like that we can be available to assist clients 24 hours a day. We can set up quick responses and quick answers for common question.

I don't have any dislikes about this program.

If our clients need any type of assistance, we are available to help them from any device that we are sign in on. We use Pure Chat to assist our company on our sister company site when ordering supplies online and paying cash instead of going though insurance. We also was able to solve problem all types of question with just one click.

What I like best about Pure Chat is how we can interact with patients who prefer not to come in to our local branch offices or call. We live in a digital world and this is just one other way to help people who have problems with either our goods or our services and make a difference. Pure Chat is both easy to use as a patient and as a customer service representative.

What I dislike about Pure Chat is simply the fact that there is an option not to be in the Pure Chat answer queue. It makes it easier for breaks, but it's not automatic when you log into the computers here at work. This can sometimes lead to missed chat opportunities if we have fewer people or if the customer service representatives forget to log in when they first log in.

The business problems that we are solving with Pure Chat are that we can talk to people who perhaps would not have had a voice otherwise. It enables our customers who have autitory or verbalization issues to communicate easily and effectively with us without having to go through the hassle of email or interpreters. The benefit of Pure Chat is that we get to assist our patients of all types and abilities with minimal extra effort

Pure Chat is easy to use and convenient. I use Pure Chat on a daily basis. I like that we can connect with our more tech savvy patients more easily by using Pure Chat. Pure Chat also notifies us when we have missed a chat and it records all of conversations, which is very convenient.

I have not had any reason to dislike Pure Chat as of yet. Using Pure Chat is actually more convenient than talking on the phone.

Since we have added Pure Chat to our company, it has helped us communicate with our patients so much easier. Using Pure Chat seems to be a better alternative than talking on the phone for our patients that prefer texting or using instant messenger. Using Pure Chat seems to be very popular with our younger patients who do not like talking phone, or for patients that do not like being on hold waiting to talk to a representative.

It was easy to use and fun to play around with i would definitely recommend

I wish it was more popular torwards a crowd of people

contacting customers in order to find whats best for them