Pure Chat Reviews & Product Details
Pure Chat is a platform for small and mid-sized organizations built to help engage their website visitors by using live chat software. The Pure Chat software is built to streamline the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. They have a comprehensive, 100% free plan where users get unlimited chats on up to 3 websites.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
It's easy to use but there a lot of errors in the program.
Notification & support issues. Logs off a lot.
Quick & convenient support to our online customers.
being able to multi task and speak to clients
No spell check on certain browsers - i.e. firefox or explorer
Being able to communicate with multiple users, also on a wider geographical location.
I like how I am building a strong relationship with my customers.
I dislike the fact that I cannot insert photos into the chat.
We are strengthening our customer services by being available to our customers through a dedicated window of time.
It's efficient at finding people in depts, like if you aren't sure who to reach out to but know the dept you need to speak to.
Notifications are almost non existent and you have to literally have the screenopen to see them.
Intra office communication