Pure Chat Reviews: 4.3/5 — Solid Choice

I love that it is so easy to use and offers ways to customize. We use it at my workplace every day.

There really isn't anything I dislike about PureChat!

Staying in contact with customers and being able to assist them immediately. Pure Chat really benefits our customers because it gives them immediate access to any issues.

The need for a live chat on our website has led us to the implementation of Pure Chat, we liked how easy it is to keep in constant interaction with our visitors and customers during their journey on our page, providing advice and attention in real time to improve their experience. It is very easy to configure and put it into operation, and it works on both computers and mobile devices.

The only thing that goes through my mind that could be improved is definitely their customer service and support.

Pure Chat has undoubtedly solved problems of interaction with our customers and visitors, improving the attention and providing live support through our website, we have been able not only to retain our potential customers, but also generate new customers and sales opportunities. Generating confidence to our customers and maintaining quality business relationships with them is of utmost importance to our company and Pure Chat has been a support to achieve this.

i like the concept of the app. Pure chat themes the use of this app

I dislike the unusual pop ups and some disturbing ads

Official chats

It's a great tool to embed in the website for online chat.You are able to assign the chat to someone else in the middle of chatting. It keeps a log of each chat session so that you can go back and review or improve on responses. Another thing that I like about Pure Chat is it will show you what page users are visiting and if it is their first visit or a repeat visit so that you can pursue new leads. It also provides you with contact info. such as email address so that you can have a new lead to pursue.

Signs you out if you are inactive for a certain amount of time.

Easy way to assign chats to customer service reps so that you know it is being taken care of. Quick notification and pop ups so that you can respond promptly. You are able to assign the chat to someone else in the middle of chatting. It keeps a log of each chat session so that you can go back and review or improve on responses. Another thing that I like about Pure Chat is it will show you what page users are visiting and if it is their first visit or a repeat visit so that you can pursue new leads. It also provides you with contact info. such as email address so that you can have a new lead to pursue.

Great for website chat support. Easy to install.

More info being able to be sent to other SAAS apps

Website chat

What I like about Pure Chat is the simplicity of using it for both the representatives of support as for our customers. It is intuitive and genuine can be customized and make communication more accurate and efficient. I like its interface and its speed

I would like you to have a solid free version so that it would be much better than talking on the phone, it would be very helpful, they could also create an app for the computer desk so we would avoid keeping the browser open and it would be even more fast

The saving of time and communication has improved by 35% of how we handled it before to use pure chat, we are taking full advantage of them since it is an innovative product and efficient

Pure Chat is easy to use and manage, allows for personal conversations with your customers, establishing a long-term relationship, provides beautiful graphics and images to see the metrics of chat over time, you can track the satisfaction of your client to make decisions about their staff or find out what clients may be spending too much time

Live chat extensions give an overly intimidating interface with tools that are exaggerated for such a rudimentary medium of support, paid plans also have a high price, I did not find any help module to call or send an email, so it seems that I will have to complete most of the research personally

It helps me to be able to see which users browse my website in real time, therefore, if someone is looking at a pair of shoes that they sell on their site, they will know exactly what to start talking about, and you will even have the tools to perform predetermined answers for certain parts of the website

It’s easy and simple no error messages and it has a fast loading process

U honestly don’t dislike nothing about this program I like the program alot

I’m speaking to other member with our company and also use it within our company as well

Purechat is very very easy to use and requires very minimum training when learning how to use. It does not have a huge learning curve so it is very easy and fast to learn. I also love how simple it looks not too confusing and not too busy.

Sometimes it does lag a little bit so it makes it a little hard to move on with the chat.

We are solving day to day customer problems and concerns. There has been various amounts of benefits realized like solving customer problems and being fast about the problems.

Mostly i like the integration features which allows you to combine things. Especially, you can have Pure Chat messages as notifications in Slack and you can integrate it with WHMCS same time.

I believe the growth plan could have more than one website.The embedded report could have more statistics than it has.

PureChat provides an excellent environment to design the webchat before you embed it, that helps many customers to design their own layout. Except that, with zapier integrations, you can have integrated solutions with zero coding.

I really like the ring options because I can always tell which ring is Pure Chat , also the function that allows you to invite other team members into the chat, even from different departments, others can join in on the chat and you can stay in the chat or leave it , it's really great been able immediately to bring others into the chat.

While there is a free plan but of course without all the extras, but as far as the paid plan, I really don't like how you are limited to a certain number of SMS notifications. Really would be great if there were a way to share pictures/documents/ via chat. There also has been quiet a bit of lagging/freezing but that may have been on my end.

Very beneficial to be able to see when a client is logged in and being able to to make sure they have received all the correct information and being able to save and send a copy of a conversation is also very helpful.

I just love PureChat! First of all, I love that it's free (I mean, who wouldn't like that). The free version has just enough features for our use. It lets you customize a lot of things like the chat box appearance, the option to have questions emailed, mobile vs desktop appearance, etc. You can have as many staff members as you need and easily invite them via email so they can login on their own page. You can set up canned responses so you're always ready. Transcripts of each chat are available so you can review and follow up as needed. You can easily put the chat on any website with a simple code they provide and you manage it all on their platform. So easy! Their support is also really helpful.

I haven't run into much I dislike about PureChat. One thing that would be nice is the ability to be able to email users back through the platform with your own email. As it stands now, you have to copy their email address and question and email them back through your own email platform.

We are able to provide virtual reference to our patrons on our website. This is an innovation for us and a step in the right direction.

Here at the sugar shack I use it to communicate to my current customers and future customers. I love how easy it is to use.

I can not think of anything negative to say About this chat.

I use it to communicate with my customers. And also future customers to let them know what deals and sales we are having or going to be having. It brings in more business to my small business.

I love that you can open unlimited chats with an unlimited number of people. I love that it stores the history of the conversations and how easy it was to transfer files and screen shots

I absolutely love it. It's awesome! There is nothing to dislike about it.

Transferring files and sharing data thru the chat window. Being able to have several conversations at once to answer any questions and easily solve problems.

What I like best about Pure Chat is how easy it is to use for both customer service representatives as well as our patients. It is intuitive and able to be customized to each branch of the company's needs to make communication more effective and helpful. Our patient's have had absolutely no difficulty using the feature on our websites and we have even gotten frequent positive feedback regarding how convenient it is for them.

What I dislike about Pure Chat is more of a routine issue than an issue with the program; The customer service representatives have to actually sign in to the website in order to use it and they don't always remember to do that, but we have had this as a company for a very short amount of time and already it is getting to be more of a habit for all of the representatives.

The business problems that Pure Chat is solving is our phones being tied up all of the time. If a patient is looking at our website and has a question, they just ask right then without having to be put on hold to get in touch with a live person. The benefits that we are seeing is an overall increase in customer / patient satisfaction with our company and our services.

Pure chat is has a free version. We are able to assist our clients immediately and it not costing the company any extra money.

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

I like that we can be available to assist clients 24 hours a day. We can set up quick responses and quick answers for common question.

I don't have any dislikes about this program.

If our clients need any type of assistance, we are available to help them from any device that we are sign in on. We use Pure Chat to assist our company on our sister company site when ordering supplies online and paying cash instead of going though insurance. We also was able to solve problem all types of question with just one click.

What I like best about Pure Chat is how we can interact with patients who prefer not to come in to our local branch offices or call. We live in a digital world and this is just one other way to help people who have problems with either our goods or our services and make a difference. Pure Chat is both easy to use as a patient and as a customer service representative.

What I dislike about Pure Chat is simply the fact that there is an option not to be in the Pure Chat answer queue. It makes it easier for breaks, but it's not automatic when you log into the computers here at work. This can sometimes lead to missed chat opportunities if we have fewer people or if the customer service representatives forget to log in when they first log in.

The business problems that we are solving with Pure Chat are that we can talk to people who perhaps would not have had a voice otherwise. It enables our customers who have autitory or verbalization issues to communicate easily and effectively with us without having to go through the hassle of email or interpreters. The benefit of Pure Chat is that we get to assist our patients of all types and abilities with minimal extra effort

Pure Chat is easy to use and convenient. I use Pure Chat on a daily basis. I like that we can connect with our more tech savvy patients more easily by using Pure Chat. Pure Chat also notifies us when we have missed a chat and it records all of conversations, which is very convenient.

I have not had any reason to dislike Pure Chat as of yet. Using Pure Chat is actually more convenient than talking on the phone.

Since we have added Pure Chat to our company, it has helped us communicate with our patients so much easier. Using Pure Chat seems to be a better alternative than talking on the phone for our patients that prefer texting or using instant messenger. Using Pure Chat seems to be very popular with our younger patients who do not like talking phone, or for patients that do not like being on hold waiting to talk to a representative.

It was easy to use and fun to play around with i would definitely recommend

I wish it was more popular torwards a crowd of people

contacting customers in order to find whats best for them

VEry easy to use very great app I love it and miss using it I could keep up with anything.

Nothing this is a great app more should know about.

Never had a issue if I for got paperwork I used it to request for someone to bring .

Easy to use from a customer service standpoint. Great to be able to use responses to better serve clients, with immediate needs.

Reporting features. would like to see enhances metrics on reports (time of chat session, key word algorithms

Solving the immediate needs of our clients who want to get hold of us. Benefits have been availability for clients to chat verses having to call or e-mail us.

Easy way to chat globally like exactly as whatsapp

The only thing I dislike the most is that it doesn't work like whatsapp I doing this was Starbucks lol

Nothing

Pure chat is the best live chat software because even if we miss anyone or if we are not in online so that it will collect their email and phone number by using those details we can convert them into clients and it is also having to customize option even for free users also Used pure chat in https://www.officetimer.com/

There is nothing to dislike this product

by using the pure chat i can track the visitors who came to site if am not in online so that by using those we can mail them our products so that it will be very useful for our business called OfficeTimer.com

It was recommended by a friend and she told me this app is an excellent way to chat with others for free. I have a blog on WordPress and connecting with my visitors and providing customer service is crucial! I read some of the reviews online and heard that Pure Chat is absolutely amazing! I can't wait to try it.

So far I don't dislike the app since I haven't used it yet.

I will be trying it out and give more information about that.

It’s so easy to use on both parties ends.

Sometimes the software has a delayed processing which interferes with communication.

Communication.

We use the free Pure chat feature and still get to enjoy the basic features everyone expects to get from an helpdesk tool like mobile compatible chat widget ,unlimited chat,unlimited agents ,chat widget customization ,chat transcript and 24/7 user support.

While using the Pure chat mobile app. There are times when new visitor chat message gets in almost half a minute ,after the chat was initiated.This rarely has an effect as our agents mainly access Pure chat from their PC.

Pure chat provides our customers with an avenue to contact Econet customer service team ,at no cost to them and get realtime,immediate response to their problems.

I love the ease of use of PureChat. Managing multiple chats is simple.

For some reason, PureChat slows down my computer at times.

1) Ability to flag chats for tracking purposes 2) Ability to email transcripts or download them as needed.

I really enjoy how this product helps me be more efficient. It definitely saves me time, while not skimping on quality.

An app would be a great use for me. I would be able to use the product much more and across different settings. I utilize a tablet, so that would help me out tremendously. I know that more people would also utilize it with different types of accessibility.

There aren't any business problems that I am resolving with Pure Chat

We really didn't want to leave Pure chat because we loved the interface and everything about the system

We had to leave due to the system and software not being GDPR compliant with the new data protection rules that are coming into force within the EU

We where interacting with our customers through the Live chat facility provided by Purechat