Pure Chat vs Helpshift

Take a look at how Pure Chat and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. Pure Chat scores 4.3 out of 5 from 204 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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Pure Chat Logo

Pure Chat

4.3

( 204 )

Helpshift Logo

Helpshift

4.3

( 379 )

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At a Glance
Pure Chat Logo
Pure Chat
Starting at:
$10.00/month
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Overview
Pure Chat Logo
Pure Chat
Pure Chat is a platform for small and mid-sized organizations built to help engage their website visitors by using live chat software. The Pure Chat software is built to streamline the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptio... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Pure Chat
View 5 images
Pure Chat Screenshots
Pure Chat screenshot 1
Pure Chat screenshot 2
Pure Chat screenshot 3
Pure Chat screenshot 4
Pure Chat screenshot 5
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Helpshift screenshot 1
Helpshift screenshot 2
Helpshift screenshot 3
Helpshift screenshot 4
Helpshift screenshot 5
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Pricing
Pure Chat Logo
Pure Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Additional Users - Pro
$10.00
/ month
Additional Users - Growth
$15.00
/ month
Growth
$49.00
/ month
Pro
$99.00
/ month
See all pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Reviewer's Segments
Pure Chat Logo
Pure Chat
Small Business
56.37%
Mid Market
31.37%
Enterprise
12.25%
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
Pure Chat Logo
Pure Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Pure Chat Logo
Pure Chat
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Helpshift Logo
Helpshift
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Pure Chat Logo
Pure Chat
  • Documentation
Helpshift Logo
Helpshift
  • Documentation
Integrations
Pure Chat Logo
Pure Chat
Total integrations: 8
  • AppsFlyer
  • Asana
  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Pagecloud
  • Pinecone
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Zapier
  • Zendesk
Helpshift Logo
Helpshift
Total integrations: 28
  • AppsFlyer
  • Asana
  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Pagecloud
  • Pinecone
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Zapier
  • Zendesk
Top Alternatives
Pure Chat Logo
Pure Chat
See all alternatives
Helpshift Logo
Helpshift
See all alternatives
Company Details
Pure Chat Logo
Pure Chat
  • By Ruby Receptionists
  • Located in Portland, Oregon, United States
  • Founded in 2003
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012