Pure Chat Reviews & Product Details

I love that it is so easy to use and offers ways to customize. We use it at my workplace every day.

There really isn't anything I dislike about PureChat!

Staying in contact with customers and being able to assist them immediately. Pure Chat really benefits our customers because it gives them immediate access to any issues.

The need for a live chat on our website has led us to the implementation of Pure Chat, we liked how easy it is to keep in constant interaction with our visitors and customers during their journey on our page, providing advice and attention in real time to improve their experience. It is very easy to configure and put it into operation, and it works on both computers and mobile devices.

The only thing that goes through my mind that could be improved is definitely their customer service and support.

Pure Chat has undoubtedly solved problems of interaction with our customers and visitors, improving the attention and providing live support through our website, we have been able not only to retain our potential customers, but also generate new customers and sales opportunities. Generating confidence to our customers and maintaining quality business relationships with them is of utmost importance to our company and Pure Chat has been a support to achieve this.

i like the concept of the app. Pure chat themes the use of this app

I dislike the unusual pop ups and some disturbing ads

Official chats

It's a great tool to embed in the website for online chat.You are able to assign the chat to someone else in the middle of chatting. It keeps a log of each chat session so that you can go back and review or improve on responses. Another thing that I like about Pure Chat is it will show you what page users are visiting and if it is their first visit or a repeat visit so that you can pursue new leads. It also provides you with contact info. such as email address so that you can have a new lead to pursue.

Signs you out if you are inactive for a certain amount of time.

Easy way to assign chats to customer service reps so that you know it is being taken care of. Quick notification and pop ups so that you can respond promptly. You are able to assign the chat to someone else in the middle of chatting. It keeps a log of each chat session so that you can go back and review or improve on responses. Another thing that I like about Pure Chat is it will show you what page users are visiting and if it is their first visit or a repeat visit so that you can pursue new leads. It also provides you with contact info. such as email address so that you can have a new lead to pursue.

Great for website chat support. Easy to install.

More info being able to be sent to other SAAS apps

Website chat

What I like about Pure Chat is the simplicity of using it for both the representatives of support as for our customers. It is intuitive and genuine can be customized and make communication more accurate and efficient. I like its interface and its speed

I would like you to have a solid free version so that it would be much better than talking on the phone, it would be very helpful, they could also create an app for the computer desk so we would avoid keeping the browser open and it would be even more fast

The saving of time and communication has improved by 35% of how we handled it before to use pure chat, we are taking full advantage of them since it is an innovative product and efficient

Pure Chat is easy to use and manage, allows for personal conversations with your customers, establishing a long-term relationship, provides beautiful graphics and images to see the metrics of chat over time, you can track the satisfaction of your client to make decisions about their staff or find out what clients may be spending too much time

Live chat extensions give an overly intimidating interface with tools that are exaggerated for such a rudimentary medium of support, paid plans also have a high price, I did not find any help module to call or send an email, so it seems that I will have to complete most of the research personally

It helps me to be able to see which users browse my website in real time, therefore, if someone is looking at a pair of shoes that they sell on their site, they will know exactly what to start talking about, and you will even have the tools to perform predetermined answers for certain parts of the website

It’s easy and simple no error messages and it has a fast loading process

U honestly don’t dislike nothing about this program I like the program alot

I’m speaking to other member with our company and also use it within our company as well

Purechat is very very easy to use and requires very minimum training when learning how to use. It does not have a huge learning curve so it is very easy and fast to learn. I also love how simple it looks not too confusing and not too busy.

Sometimes it does lag a little bit so it makes it a little hard to move on with the chat.

We are solving day to day customer problems and concerns. There has been various amounts of benefits realized like solving customer problems and being fast about the problems.

Mostly i like the integration features which allows you to combine things. Especially, you can have Pure Chat messages as notifications in Slack and you can integrate it with WHMCS same time.

I believe the growth plan could have more than one website.The embedded report could have more statistics than it has.

PureChat provides an excellent environment to design the webchat before you embed it, that helps many customers to design their own layout. Except that, with zapier integrations, you can have integrated solutions with zero coding.