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Pure Chat Reviews & Product Details
Pure Chat is a platform for small and mid-sized organizations built to help engage their website visitors by using live chat software. The Pure Chat software is built to streamline the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. They have a comprehensive, 100% free plan where users get unlimited chats on up to 3 websites.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Pure Chat with other popular tools in the same category.
one thing I like best about the software is how easy it is to communicate with people who are seeking help and how easily they are able to understand
one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer
The problem is we are solving is through retail clients that are asking questions multiple times an hour, the benefits I realized is ease of access of all the potential buyers and clients
I enjoy being able to customize the interface and save use detail based on customer. Being able to see locations and previous chat history is very helpful especially when a customer returns after being disconnected.
This app has very basic functionality. When working in customer support the ability to share images and documents are a must. Unfortunately, this cannot be done with this app. We have come across instances where documentation needs to be shared so we would have to use a third party application. This sometimes disconnects us from chat. It is an overall hassle.
We use this app for customer service calls.
Chat is very easy to use and never glitches.
No problems so far so I'm currently satisfied.
Customer service
I can type the msg with additional characters or stickers.
I dont like The autocorrect that fills the word when I notice.
It's a good way for communication and not bothering others
The ease of use is perfect for communications.
Sometimes repose time seems dragged out.
Customer satisfaction and ease of use for both parties really adds value to communications.
- Free - Android and IOS client - Any time chat - Chat hours/working hrs - Easy to setup
- Very less reliable - Quite often chat client fail to login/connect, results in loss of connection with customer - No statistic or warning for chat not available info to take corrective action
sales and support
The setup was incredibly easy and quick to do. Using it was also a pleasure, it was almost impossible to miss a chat while using Pure Chat. The app is also very user friendly.
When I submitted a query due to some trouble with my app, I never received a response from the Pure Chat help team. I have heard similar complaints from fellow coworkers.
Pure chat made it incredibly easy to communicate and connect with clients. However, there have been bugs and glitches that made the experience unpleasant.
It is easy to use and allows me to communicate with other associates
It runs slowly at times and it seems that messages get lost
Communication between health care staff
It's easy to use but there a lot of errors in the program.
Notification & support issues. Logs off a lot.
Quick & convenient support to our online customers.
I like the fact that Pure Chat keeps track of visitor count to the website and provides a clean overview of that
Overcrowded space, pure chat is a fusion of Asana and Slack. We've used both, pure is of the same category.
Keep tabs of website visitors and a chat app.