We use RingCentral as our company lines. Employees are able to see a call come through on their computer as well as it rings simultanious on their cell phones. Employees can easily answer on one device and switch to the other mid phone call. The ease of RingCentral is unmatchable.
The cost unfortunately. We wish it was cheaper. It's hard for a start up company to afford it.
We don't have to blast our personal phone numbers to our customers. We are able to have a business line without the hard wiring.
It is so easy to implement, use anytime anywhere, and integrate into CRM. The support team is generally helpful almost all the time. It has a lot of features at an affordable price.
How it uses up a lot of connectivity bandwidth.
How it supports queueing which we need.
Quick technical support Very easy to use
The price of the licences Can be tempromental
Help our clients
easy to use, good value for the money, can transfer an existing phone number to it
requires scanning like emailing does. oh
portability
Ring Central has streamlined so much for our company. The transition experience was the best ever.. a knowledgeable team from start to finish! The system is extremely user-friendly and has valuable features to meet everyday needs from voicemail to virtual meetings.
The downside was on us for waiting so long to switch to RingCentral.
Cost-effective in bringing our needs to one platform for IM internally, voicemail, virtual meetings, and the ability to support webinars.
Great pricing, it makes it easy to get started because the price depends on the size of the team
Call quality could be better. Sometimes it's hard to hear the other person.
RingCentral offers voice calls and messages for all our staff for an affordable pricing
The best part of RingCentral is how easy it is to create different round-robin call queues and track the performance of the staff answering the calls. RingCentral is a fair price for the service provided, and it is easy to add users and make changes.
Since ring central is a softphone, call quality is tremendously affected by internet speed. When selling over the phone, you need to sound good we had to upgrade to faster business internet. We have had no issues since the speed upgrade.
Ring central helps us fairly distribute incoming sales calls to specified teams of sales staff. It also allows staff to text without using their personal phone.
Ring Central is super easy to use. The straightforward interface makes the user feel like they are in control with necessary information at their fingertips. With this software managing all of your comunications, it frees you up to forward your business strategy.
The only real downside to using this product, as with any VOIP, is that you have to have the internet to use it. If your internet goes down, it does cost you some time on the phones, but it comes right back after the net comes up!
Using one program to manage all communications is great. You can do talk, text, video, conferencing, and more in one place with one click! You don't realize how much time you spend going back and forth on different programs or devices to solve your business's problems.