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Salesmsg Reviews: 4.6/5 — Highly Rated
Salesmsg is a SaaS two-way texting and calling platform for businesses that provides SMS/MMS messaging, voice calling, shared inbox workflows, automation and AI agents, CRM integrations, compliance options (TCPA, HIPAA, SOC‑2), and a public API. It targets SMBs through enterprise customers and includes mobile apps and a browser extension for access.
| Company | Salesmsg |
|---|---|
| Year founded | 2017 |
| Company size | 51-200 employees |
| Headquarters | Delray Beach, Florida, U.S. |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Browser Extension, Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Email/Help Desk, Knowledge Base, Phone Support |
| Training | Documentation, Videos |
| Languages | C#, C++, English, Go, Java, Kotlin, Node.js / TypeScript, PHP, PowerShell, Python, R, Ruby, Rust, Scala, Swift |
Salesmsg Pros and Cons
- Strong integrations with major CRMs and automation platforms
- AI agents and automations for qualification and replies
- Comprehensive SMS/MMS plus voice feature set (IVR, ringless voicemail, routing)
- Compliance options (HIPAA, TCPA, SOC-2) for regulated industries
- Flexible pricing tiers for SMBs up to enterprise and high-volume customers
- Email marketing is not a first-class feature
- International texting and short code availability can be limited or require extra compliance/cost
- Message credits do not roll over month-to-month on standard plans
- No on-premise or open-source offering; SaaS-only
Fast and easy way to be in contact with my clients.
Dont have any complience. Im Happy with the service.
Its helping me to be in contact with my clients. Easy way to text them at any time. Fast message sent.
How simple it is to sort and organize through messages
Can be a bit confusing when you're first learning but after that it's a breeze
I get notified as soon as a prospect responds to me
The Hubspot integration makes it super easy to message our leads and see how they move through the funnel.
Sometimes it takes a while for certain pages to load, and navigation could be better.
Catching up with leads we would've directly talk to anyway.
Messsaging in a minute and responses quickly
none, I love it, great product and easy to use.
Easy to reach out to our borrowers
I work for a digital marketing company and integrate SalesMSG with HubSpot and ActiveCampaign. The platform is so well designed which makes it easy to adopt for our clients and the integration process is seamless. Anytime I need to visit with the account executive they are super responsive and quickly get me back on track. We recommend this platform above all other texting platforms!
In the time I've been using Salesmsg, I haven't found a dislike yet! Seriously!
Our clients now can interact with their customers on a professional level and do not have to use their personal cell phones. I also love the integration between the CRM platforms.
easy to navigate and to reply on. The dashboard is also clean.
none so far. Ive had one issue wich was with characters not showing but it was resolved using lower font size.
Getting more replies to customers and easier to archive.
Instant notifications from clients. I use this on a daily basis for quick communication.
N/A I have no issues, except the updates from time to time. But this would not the the application itself but rather on on end.
Constant contact with clients rather than playing phone tag.
Connects with phone and email. Nothing more to say
Nothing. Everything is great. I have had no issues.
Connecting to clients via text that will integrate with my hubspot
how it connects to hubspot- also great features.
sometimes its slow and doesn't connect as quickly
able to text clients
Communication from support, feature requests, and easy integrations.
Salesforce features are still in beta testing.
Salesmsg is all-in on expanding their integrations, as well as their integration features with Salesforce.
It's very self explanitary with the system
Salesmsg could be a little more advanced
Salesmsg solves more of a direct message from clients, and its so benificial to the agency to keep up with clients
Salesmsg is most helpful for quick, easy startup of business to consumer texting. We were able to get our business landline as a text line and easily add contacts for broadcast messages. I also really like that Salesmsg is on the up and up when it comes to compliance with new regulations on B2C texting. They make it incredibly easy to learn about these updates and also comply with the laws and regulations.
I don't feel there are many downsides of using Salesmsg.
We run a plant nursery with several pick ups and deliveries each day. Before using text messages to communicate with our customers, we spent lots of time on the phone making short phone calls to confirm order details. Texting allows us to communicate with our customers at their own pace, with less interruption in their day. Salesmsg broadcasts also allow us to make quick announcements about products when there is time sensitive information that an email just won't deliver as quickly.
It easy to send someone a text and access the text back
Sometimes getting an inbound text for another person.
Being more quick to text someone. An sorting out texts.
It's very helpful that as soon as someone replies to me on salesmsg I get a notifcation on my outlook that way I can reply and connect with them right away.
I wish that I can fliter the other covo in sales so that it shows only the clients I'm talking to!
sell gym memberships!
Simple, easy to use interface and auto notifications.
I may have missed this feature if it is present but it would be great to send a text without requiring a contact to be created. Could speed up some of the simple one-off interactions.
Connect to decision makers and cut through the noise of emails and phone calls. This tool made it substantially easier to connect and receive responses.
Salesmsg is easy to use and allows me to reach out to customers quickly, cutting down the time that it takes to contact them manually.
there is nothing to dislike about Salesmsg
It speeds up the time it takes to contact customers and get responses
I like how easy it is to use and the fact that I can link it with my hubspot contacts.
It serves its purpose perfectly. I use it every day.
I can text internationally
The intigrations and ease of use within our company
Sometimes you have to refresh the page when new messages come in.
Instant communication with prospects
Several things that I love. Templates...helps my team standardize our communication with clients. Ability to have teams see multiple phone numbers so even when a team member is out we don't miss communication with our team. The image quality of MMS's coming in is excellent as well. Simple to use and love the direct integration with Hubspot to automatically log to our clients and keep everything in one place.
The pricing structure...wish it was more based on a full text sent and not being hit with multiple texts when you go over characters on texts as they are often longer than the allotted characters.
People read and respond to texts faster and more often than email or phone calls. With a younger demographic, texting has become our primary means of communication. It is how we move so much data between our clients and our office.
I can schedule my messages in advance which saves a trendous amount of time. It has made me more efficient and professional.
WHen I want to post reminder fliers, I have to add text or it will not send.
Easy of communicating
It integrates seamlessly with our CRM and the app allows us to work anywhere we are without any issues. Any issues that have arisen over time are quickly addressed and duplicated by their support staff so we are back online quickly.
I would love it if we could do 3 way text messages.
Salesmessage is pivotal in ensuring we up to date on compliant texting
Simple easy to use dashboard. Texts are delivered, very reliable. Has an app to be able to keep in touch with customers immediately. Good pricing.
Competitive pricing, but could cost a little less.
Being able to contact customers regarding appointments, and sending mass text for promotions. Saves time to text instead of phone calls. Customers respond quickly to text vs. phone calls.
The ability to communicate with multiple customers
Its all good in my opinion don't have any complaints
Can work multiple sales at one time
We have had a great experience so far. Good service and easy to use. And we don't pay unless we use it.
Nothing yet. We find it very useful so far
We now can do SMS marketing and client management
I love that it gives another way to connect with customers when they're not able to talk on the phone!
I just wish it showed when they read the message we sent.
It helps with communication barriers when customers cant talk on the phone
The seamless integration with our existing CRM system is a major plus. It allows for smooth synchronization of contacts and conversation histories. The broadcast messaging feature is a standout, enabling us to reach a wide audience with minimal effort. I appreciate the local presence feature, which helps in establishing a more personal connection with clients.
Honestly, I've yet to encounter any significant issues with Salesmsg Inc.
based on its features: Improved Communication Efficiency: Salesmsg streamlines text messaging, making it more efficient for businesses to communicate with customers. This can lead to quicker responses and more effective customer service. Integration with CRM Systems: By integrating with CRM platforms, Salesmsg ensures that customer data and communication histories are easily accessible and up-to-date. This helps businesses maintain a comprehensive understanding of their customer interactions.
I can't express enough how delighted I am with this online texting provider! From my first interaction with the service, I've been absolutely thrilled with the experience. Here are some of the standout features and aspects that have made me a devoted user: 1. User-Friendly Interface: The user interface is incredibly intuitive and user-friendly. It's so easy to navigate through the platform and send messages, even for someone not particularly tech-savvy like myself. It simplifies the entire process. 2. Reliability: This texting provider is incredibly reliable. Messages are sent and received promptly, and I've never experienced any downtime. It's essential for both personal and professional communication. 3. Customization: The service offers a range of customization options for messages and notifications. I love the ability to schedule messages and use keywords to trigger responses, making it truly personalized. 4. Excellent Customer Support: Any questions or concerns I've had were promptly addressed by their excellent customer support team. They are knowledgeable, patient, and eager to help. 5. Affordable Pricing: I find the pricing to be very competitive. The value I get for the cost is exceptional, and there are options to suit various needs, including free plans for casual users. 6. Regular Updates: The service is continually improved with updates and new features, which is a testament to their commitment to staying ahead in the industry. In conclusion, this online texting provider is a gem. It combines user-friendliness, reliability, security, and excellent customer support, all while offering competitive pricing. Whether you're using it for personal or professional communication, I highly recommend it. It has truly enhanced my texting experience, and I can't imagine going back to any other service after using Salesmsg.
There is no phone contact for support. However, the online support is timely and excellent.
Salesmsg has completely revolutionized the way I market conferences and events to sponsors and registrants, and it has become an invaluable tool for my event management efforts. Here's how Salesmsg is solving critical challenges and benefiting me in more ways than I could have imagined: 1. Effortless Event Promotion: Marketing conferences and events has never been easier thanks to Salesmsg. The platform allows me to reach out to sponsors and potential registrants with text messages that have a personal touch, making it much more effective than traditional email marketing. 2. Real-Time Event Updates: Keeping attendees informed and engaged during the event is a breeze with Salesmsg. I can quickly and efficiently provide real-time updates, schedule changes, and important announcements to all participants, ensuring they have the latest information at their fingertips. 3. Seamless Document Delivery: Salesmsg allows me to effortlessly deliver PDF versions of speaker presentations and surveys directly to attendees' phones. This not only reduces paper waste but also ensures that everyone has easy access to essential event materials. 4. Enhanced Engagement: The interactive nature of text messaging makes it easier for sponsors, registrants, and participants to engage with the event. I've seen increased interaction, questions, and feedback, ultimately leading to a more engaging and successful event. 5. Immediate Feedback: With Salesmsg, gathering feedback and insights through surveys is quick and straightforward. Attendees can provide their thoughts and opinions in real-time, helping us make data-driven improvements for future events. 6. Time and Cost Savings: The efficiency and effectiveness of Salesmsg have translated into significant time and cost savings. I no longer have to spend hours crafting and sending emails or dealing with logistics that come with paper-based communications. 7. Detailed Analytics: Salesmsg provides detailed analytics and insights into the performance of my event marketing campaigns. This data is invaluable for refining my strategies and ensuring the best possible ROI for my events. 8. Exceptional Support: The Salesmsg support team is outstanding. They are always ready to assist with any questions or issues I may encounter, ensuring a smooth and trouble-free experience. In summary, Salesmsg has been a game changer for my event marketing and communication needs. It has simplified the entire process, improved engagement, saved time and resources, and provided a robust platform for collecting valuable data. If you're involved in event management or marketing, Salesmsg is a must-have tool. It's made my job more efficient, effective, and enjoyable, and I can't recommend it enough.
Salesmsg has been helpful with my leads. I have a lot of prospects who feel more at ease communicating with me through Salesmsg than speaking to me over the phone. I love that Salesmsg has the ability to create saved replies and the AI capability when i am writing responses which makes it even more awesome. I am extremely grateful for Salesmsg.
I would like to either edit or unsend if need be.
When i am not sure what to respond, it assists with that causing me to close conversations with prospects in an efficient manner.
I enjoy the transparency and user interface.
At times it can seem a little confusing to create a new message if someone is not already in your conatct list.
It allows me to have saved replies and messages to be able to easily respond to a vairety of inquires.
The app is intuitive and easy to use. The ability to pay for only what you need.
The picture utility is difficult to use on the PC and often gives an error message on the mobile app.
I have not encountered any problem-solving that would benefit my business.