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Shopify POS Reviews: 4.4/5 — Solid Choice
Shopify POS is a cloud-hosted retail point-of-sale system from Shopify Inc. that unifies in-store and online sales channels. It provides checkout, inventory, staff and customer management, omnichannel capabilities (buy online / return in store, ship from store), hardware support, reporting, and extensibility via embedded apps and POS APIs. Advanced retail features are available via the POS Pro add-on and higher Shopify plans.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Freelancer
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Email/Help Desk, FAQs/Forum, Knowledge Base |
| Training | Documentation, Videos |
| Languages | Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Norwegian (Bokmål), Portuguese (Brazil), Portuguese (Portugal), Spanish, Swedish, Thai, Turkish |
Shopify POS Pros and Cons
- Unified online/offline operations: inventory, customers, orders sync across sales channels.
- Rich feature set, especially with POS Pro.
- Extensive hardware ecosystem and mobile POS options.
- Strong extensibility via embedded apps and POS API.
- Many advanced features require POS Pro add-on and higher plans, increasing cost.
- Base plans may limit staff permissions and restrict returns to original purchase location.
- Costs can grow quickly for multi-location businesses due to per-location fees and hardware costs.
- Some limitations for very complex inventory (serial number tracking, deep variants) compared with specialized POS.
- Offline mode specifics and limitations vary by region/device; synchronization latency can be a concern.
Compare Shopify POS with other popular tools in the same category.
Shopify POS is absolutely futuristic. It is built in a way that its minimal and contain every necessary feature one might require to sell products in retail or in-person billing. Moreover while exploring the available option, our team actually learns on how effectively we can run the business and provide the best customer services. The best part is the tiles we can arrange however we want, based on our frequently bought items, call to action, discount types, categories and more...
The permission given to staff accounts are ver linient and we're facing trouble in preventing the staff hierarchy to apply discounts. Also, the lock screen has a pin number and any staff can enter others pin number without any verification. These can be improvised and secrity can be tightened
Shopify POS has an internal app called stocky where we can get a detailed report of inventory stocks and reordering. Having a large quantity of SKU's we need not check every once in a while to update stocks. The stocky app takes care of generating purchase order, receiving the items and syncs with current inventory which saves us a lot of time and money.
I like that I can take my online store and items on the go and show them from the app. This app not only is used for selling products but helps to process payments as well.
So far I haven't seen what i don't dislike as of yet.
They are helping me with payment processing on the Shopfiy platform as while as POS on mobile devices when using the Shopify POS app. They help save me time and help my business out. Which I am very thankful for.
Shopify POS has allowed us a joined our online and high street stores for the first time, giving us one view of our customers and products. Allowing us to display store stock online is invaluable.
Cost of processing store transactions. Far too expensive and massive increase on our previous partner.
Selling stock sat in our stores has been a goal for years, Shopify POS got use there.
We really enjoy using the Shopify POS system, it makes our instore experience easy, and keeps our inventory accurate. We have had great experiences with customer service and have seen our store florish after switching to Shopify.
We have multiple locations, and being able to inter inventory into all can be a little tricky and require multiple steps, it would be nice to make that easier for us!
Shopify allows us to have online inventory and shopping capabilities as well as an instore shopping experience. It keeps everything accurate and in one space!
Ease of navigation, speed, simple to set up and use.
no downsides really. If you're nitpicking then somteimes connecting the readers can be temperamnental and if selling in multiple countries make sure you check the reader is for the specific country.
speed of transaction means more sales and less messing around, collecting customer data for future use, easy features eg discount, sign ups. easy to check stock in other stores.
The 3 years journey of our 7 Retails outlets & Countless Pop Up Booths on Shopify Pos is very reliable! Users experiences is simple to use for our retail team. Shopify Pos made it possible to have everything in one system! In-Store pickup, VIP membership rewards, custom app API, ERP integration, Email & SMS Marketing. If you are already on Shopify, and you have a point of sale, you shouldn't miss this out.
Customer view display compatibility. If able to support a iPad for Customer View, Shopify Pos could be the next POS System Gamechanger! Steps of regonizing a customer in store can be improve by just scanning a QR code, that would same a lot of time which meant money for business. Unsupported Shopify Payments in Malaysia.
Shopify Pos able to integrate all the data points into Shopify Admin which our E-commerce website is running with it. So we can accurately understand how's our customer behavoiurs and taking meaningful marketing actions.
Shopify POS is seamless with our website experiences. We moved from a platform that required expensive and patch solutions and it has been night and day. Having everything run on one system has so many benefits. From curbside pickup, handling online returns in-store, gift cards working across all platforms and showing customers what they can purchase locally it is a real game changer.
Shopify POS doesn't have some of the features of a standalone POS system, they are constantly adding to it, so often there is a solution on the way, but it is something to consider. Also, sometimes there isn't feature parity with the online store which is frustrating to have the features available on both channels.
Connecting our online and retail stores into one system without the need for a clunky integration.
I love the shopify pos it is very easy to use and also very easy to learn. when we have new employees just for a few hours at home, they are very autonomous i recomande it
I don't really have anything that I don't like pos . it works perfect for our store, I can't wait to see the new updates.what I would like is an easy way to register new customers to create their account
it facilitates the sale of my products for customers when they come to the store it is ideal with the function to make discounts is with the tablet or the telephone which is perfect for us.
The reporting is off the charts good, and so is the dashboard view. I could not recommend a better POS following our recent migration. The other best part is how easy it is to use.
The only thing missing is having reorder points for each location. Other than that, this has really everything else. Little spotty on doing BULK changes and as such have more success with export/import process which is awesome.
We had to migrate from Quickbooks POS after they stopped supporting their software. it also integrates well with our pending online stores and integrates with everything such as quickbooks online and just about every other platform. The apps are spectacular.
The organization and abilty to track everything. The remote cash drawer management is one of my favorite features. This allows me to know when were running out of cash or change and the drawer needs to be replenished.
Their isn't anything in particular I dislike about Shopify POS.
Allows my staff to stay organized with orders and synychronizes well with our appointment booking system app we use as well. It helps save my staff time. It also solves the problem with clearly labeling the customer when they are checked out.
Easy to use, straightforward, and serves its purpose. The ability to link up with your online store makes it all the simpler. Been using Shopify POS and have never look back
Integration with other loyalty apps can be much better as of currently you can only access them via an internal "browser" to access information that you cannot bring back to Shopify POS itself.
Ability to check my live stock quantity from my current and other locations makes selling easier.
The best part about Shopify POS is that you can administer it from any web interface and it's very easy to navigate and configure. The checkout process is simple for not only the POS user but the customer as well. Using two tablets you can put them together and configure one as a customer display. Awesome feature!
Nothing that I presently dislike. It's been great for us!
We can sell in our Brick and Mortar store and use it mobile on any iPad for when we goto events and it works seamlessly with our brick in mortar showing inventory.
That it integrates seamlessly with our e-commerce site and warehouse for inventory purposes
I would like to see more native integrations to Shopify versus 3rd party apps.
Warehousing, Integration between POS and e-commerce, 3rd party app integrations for reviews, loyalty rewards and auto-ship
This tool is useful for retail businesses to get all tools they need in one. This is the backbone that of any retail business with fully integrated inventory management system.
The subscription charge is higher for small retail businesses that everyone can't afford.
I don't need to take worry regarding my inventory things. Shopify POS taking good care of my inventory stuffs and I need to sit back and wait for thé notifications.
Shopify POS has a good User interface and best customer support, inventory system helped me lot to manage the business, it is the best marketplace will get extensions to integrate with our shopping website...
I felt setting a discount on a cart is bit difficult procedure, Shopify POS has a limited customisation and it is bit expensive, apart from that I don't have any dislike about Shopify POS...
Shopify POS helped me lot to sell the products , and it's easy to understand without having any coding knowledge and also helped me lot into integrating the various payment methods...
User Friendly, quickly and easily setup, easy to use and learn, portable and many useful features like customize the customer profiles, text & emails etc. Information in the well organized manner.
Need to improve customer support and I am happy with rest of the services.
Need to improve customer support and easily managed and portable for the business..
Its user expeience and dashboard to navigate into my shop analytics.
Its offering without internet connection i wont be able to create products or check my store
Its helping in sorting order data and customer data also.
Shopify POS provides an automated tool for managing inventory, orders, products, and product variants. A number of Shopify apps are available on the Shopify store to specific functionality you want to inject in the you POS.
In products, there are a limited number of variants we can add for the products. We can't customize the POS functionality as a developer as there are limited featured are available.
POS saves time and paperwork and can make the calculations on his end. Can manage inventory efficiently without any error and with 100% accuracy. Cost is not much higher, so user can have it easily.
Super easy, clean, and has a consistent design across any store I got to purchase, the advantage is that I can trust a company when I see that as I know they use Shopify
This might not apply to anyone but when I create automation in Zapier, if people have multiple items under one order, all the items will come under line items than being shown separately, this makes it a bit difficult when integrating different tools
Purchase a product from a store easily
The ease of startup it doesn't take long to open an online store.
There are so many plug-ins that being able to pick the best ones for your store from the start is difficult.
As a comicbook shop we have thousands of sku numbers and shopify allows us to have as many as we need with no extra charges.
Shopify POS is a great integration with Shopify for our online store. The inventory insights and sales summaries are very helpful with store business reports.
Some of the features are limited or don't have as mucin in-depth reporting. (Insights can be limited)
The integration of POS and the store front itself is great to handle transactions and inventory plus checkout details all in one place without having to swap back and forth.
Shopify POS was the easiest setup I have done for my business. The integration from my e-commerce store to the easy conversation to the POS was done easily on the app and on the go! The ability to create a custom order and customer profiles, that you can add card info manually, and that you can text email, or print receipt.
Havent come across anything yet that I don't love! I wish that it came with a reader for cards instead of having to pay a lot for the reader.
Being able to ring people up from products from my store in person and at events. I have an e-commerce site, so being able to have the portal pos has been excellent --- it keeps all of my records and inventory in one place.
Shopify POS makes it SO easy to take sales at a brick-and-mortar location or even a pop up shop. We use it for traveling locations when we go to fairs or artist events. It makes it super easy for us to take payments of all types and stay up to date on inventory.
I wish there was an option to scan a card to input numbers instead of typing them out manually, but other than that it's great!
Shopify POS lets us do sales on the go and keep track of all inventory, collect sales tax, and everything else we usually do in an instant over our phone!
I like that Shopify is a user-friendly e-commerce platform. They have good customer service support team when you run into questions or trouble. I have no prior e-commerce experience and I found the portal really easy to navigate and create.
The only thing I do not like is that sometimes the content does not automatically reformat when changing themes, which times more time to adjust and set things up the way you want.
The problems we are solving are having a great platform for our e-commerce site. There can be multiple users to update the site and updates work in real-time. The benefits realized are having a one-stop shop for selling across multiple channels.
Insanely simple, absolutely no issues with items not appearing, no issues with creating an order. Just simply works
I dislike the scanner. I know it's a small thing but the scanner simply doesn't work properly it's very insensitive and has issues unless the barcodes meet very specific criteria.
A functioning POS solution for our brick and mortar store. We had switched over from Magento and needed a good solution for checking in person customers.
The ease of use, trainability and intuitiveness of the system. I’ve cut down my new hire POS training time down exponentially!
Using an app for employee time clock, inability to use/stack multiple discounts on a sale & the inability to reuse Shopify gift cards.
Let me begin with the most significant problem solvers: Shorter onboard staff training, seamless check out process for our customers, seamless exchanges/returns + strong analytics. The benefits include all of the above + ability to “ship to customer” at time of checkout (we utilize this frequently as our customers love this option, we call it one stop shopping); “send cart”to customer has increased our sales; “local pick up” + “local delivery” options have upped our game + increased sales. Overall the new POS platform has increased productivity across the board.
I like the complete product connectivity the item on hand are recognize as the item online.
I can't find a dis like about it I'm looking forward to working with it more soon
I'm solving the problem on making the customer wait for the item, the Shopify POS Benefits include gaining local recognition.
Love the synchronicity between our online ecomm store and our brick and mortar location. Like the ability to save carts. Like that each employee can login separately. Like that we can have receipts sent to customers via email or text as well as a physical receipt, if needed. Like that we can feature items in different channels (like online or in store only).
I dislike that Shopify Gift Cards are not reloadable. This feature is offered by many and most other Point of Sale providers and I wish that Shopify offered this feature as well, especially for in purchase customer returns. This would be my biggest complaint and dislike about using Shopify Point of Sale and potentially the main reason I would consider switching to another point of sale provider. I also dislike that we cannot do multiple exchanges. If someone exchanges an item for another size and then later wants to bring it back for a different color we are unable to process this additional exchange on the Point of Sale.
I feel that Inventory sync is our biggest asset to having Shopify Point of Sale. The ability to have a customer buy something in store and it automatically removes it from available inventory on our website is a HUGE benefit to us. It assists in the comfort of not over selling an item, which is a big pain point for retailers who use a separate ecomm provider and point of sale provider. We appreciate the different App opportunities that sync up with Shopify and are often taking advantage of the apps that best suite and cater to our specific business. We also enjoy the dashboard on the Point Of Sale that allows us to pin commonly used items! This is great for a quick sale and for items that are frequently purchased but not individually tagged with SKUS.
I love the POS chip and swipe reader! It is fantastic especially with their newest update. It is very easy to use and works well for my type of business. We get a lot of our business from doing pop-up shop events locally in Austin. I love how when I sell something it takes the inventory off of my website. My customers love it too!
I wish the charge on the POS chip reader lasts a bit longer. Just remember to charge it often. But other that it is a fantastic product!!
The POS reader is fantastic easy to use and works great for us for our pop-up shop events.
I love the ease of use and metrics I can view!
I wish I could add more than 4 locations to a POS Pro subscription
The POS allows me to use metrics to be able to determine which products are selling best or worst and how to forecast how many items to bring to my next Pop Up event.