SimpleTexting Reviews: 4.7/5 — Highly Rated

Ease of setup, smooth operational, great tech support

I do not have any problems with SimpleTexting

SimpleTexting makes communicating with my customers easier and faster.

It's so easy. We have other programs and still chose to use this service. It is so easy and notifies you via email when someone has responded. We use it for recruiting at our company. We get a better response rate than emails and phone calls.

The only thing, I would say is that you cant customize the area code. We do have some question the validity of the text because it does not come from our local area code.

This service allows us to use templates for our reach outs and schedule text reminders for appointments set. And the pricing is great for us!

Easy to use and schedule. The open rates are exceptional

It's a little expensive for a small business

It allows us to send prospective event attendees last minute reminders that we know that they'll receive. It increases our advertising reach.

How easy it is to send messages to our clients

The mobile app often redirects to the web app. Other than that it works great.

Communicating with our clients has never been easier. One clear message to 500+ people with the push of a button.

It is easy to use. The staff is super helpful, and they never keep you waiting. Simple texting has helped us grow our business.

I can't say there is anything that I dislike. They have always fixed the problem on the spot

It helps me save time as it sends out a multi-text campaign.

The most helpful thing about SimpleTexting is it is easy to use interface. You can quickly set up a text blast and send it off.

I do not dislike anything about SimpleTexting.

We are able to reach message people and market through text messaging.

The ease of use and how it has helped us to improve patient communication. Patients really enjoy the 2 way functionality.

That there is no dedicated app for use on windows. You either have to log in via web or use a mobile phone (not allowed at front desk).

SimpleTexting solved the problem of patients missing phone call reminders and subsquently missing their appointments. With SMS reminders missed appointments are no more.

I like that the features are above average, there are pricing tiers & it's fairly affordable, and that there isn't much limitation to character count & content formatting.

The only thing I'd say I "dislike" is that because it's not our only means of communication with our audience, we have to set up automations or manually enter a contact's info. The text to join is helpful, however we don't rely on that since we'd rather use one sign up form where they can check off which options theyd like to "opt-in" to.

Being able to communicate with our audience via text AND receive messages. I also love that there are ways to mark conversations so that you know what "status" they are in!

I use this for my business to notify customers about upcoming installs and general communication.

NOTHING, I find this service to be incredibly easy and so important to our business.

Its reducing the phone time with customers and everything in writing.

I've used Simple Texting for over 3 years, and it's so user friendly and simple (hence the name, HAHA). I use it 3 times/year for client events/reminders to our real estate client database, and it's very functional to schedule new campaigns, duplicate/edit from past campaigns, and the customer support is very responsive and helpful.

I do wish it was a little easier to manage for when I only use it 3 times/year; they do have some options for this, and I wish it were a bit more clear. My team doesn't use it as frequently as other users or big corporations that text weekly/daily, but it's still the best option I've found for mass text services. Love it overall, and really no issues.

It helps us send thousands of texts at one time, and makes it so easy to respond/see engagments, and create new campaigns. Very user friendly.

I llove how the messages are easy to see and easy to respond to. And its's very easy to see the history of your chats with your clients. A great feature is that can also import your own business phone number to use to text from.

There is not much to dislike about Simple Texting, but one thing I wish was available is it would be cool if you can have multiple numbers in one account to text from with a drop down to toggle back and forth from numbers and messages to those numbers in your account.

Simple Texting has solved the issue of our clients being able to keep in contact with us through text message, but primarily the most benefit is that we were able to import our main business phone number(that our clients are familiar with) to text from.

I tend to like it when companies make it as simple as possible for their customers to use their platform; being user-friendly is extremely important and crucial for me.

One challenge that I'm currently facing with a subscriber is her attempting to Opt in to our text messages and she's still not able to successfully complete. I've even selected the Re-subscribe option under her name and she still hasn't been able to receive the text. So perhaps it's a phone provider issue at this point? I've exhausted what can be done on our end. Many thanks!

Texting our congregants is major and keeping the communication consistent, I enjoy the options that Simple Text provides to its clients but wish I knew how to work the platform better with text message automation and conditions.

As a podcast host, SimpleTexting is super simple to use and provides all the features I need to get the Experience Milwaukee audience more enagaged in the show and city.

It would be nice to be able to scale back a monthly plan and not lose any credits. Also, would like to see text open rates.

SimpleTexting allows me to stay engaged with my audience and keep them informed and immersed in what's happening in the city.

It is so easy to use! I also like the campaigns feature and, the ease of importing contacts. I am able to contact multiple people with ease and, it separates each conversation so, I can still keep track of who I am talking to!

Overall, my experience has been positive. I will say I regualrly run into issues where the app won't let me access new messages when an icon appears. It won't display or allow me to access the other messages.

I am able to easily communciate with multiple people at once. It is very easy to build contact lists which means I can keep track easily of who I have and havent spoken with.

Its features are easy to understand and use, pricing is great, and overall user-friendliness is fantastic. Using keywords to allow users to join lists is so helpful! The mobile app is also nice to have.

Haven't found any yet, as it is exactly as advertised and works great for our company to send out notification sms messages to employees.

Our company uses SimpleTexting to send notifications to our employees about notices, updates, and other important company related messages. We are a smaller company, so do not fully utilize all that SimpleTexting has to offer, but it covers all the bases we need.

Simple Texting allows us to keep an easy and efficient communication channel open with our team of 50 employees. We can send out important updates to them instantly and it doesnt get missed like an email would.

The only downside is the limit on characters per message that you can send but I don't think that is something that they can control.

Allows us to quickly get updates to our employees when we need to. It's a quick and easy way to get a message to 50 people at one time.

We like the better response rate we get from texting. We used to have to call and leave message after message with minimal calls back. Now with Simple Texting we get an almost immediate response from clients most of the time.

We have had no problems and the program has done everything as promised.

As I said the response rate is phenomenal compared to calling and leaving messages

Easy to use and gets info to our customer base fast. The customer service is great too!

Nothing. Any issues I have ever had were resolved quickly by my customer service team!

Getting to our customers fast!

It send texts like it supposed to generally

Very difficult to use and texts are not easy for format

Reaching clients when my emails end up in spam

I spent a month investigating texting services. Simpletexting had all I needed at a good price. Plus, my standard is that service is essential & they have it.

Not all is as intuitive as I would like but there support jumped on every questions.

We are reaching out to new people at several small churches. The contacts have been awesome!

Reiel was very quick to respond, and though I wasn't the most patient through the process of onboarding from a previous service in a hurry due to the Black Friday / Cyber Monday Sale, my needs were met at light speed! I was up and running within about an hour. The transition was simple & fast, the application process for increasing sending limit was simple & fast, they saved my bum for my BFCM marketing campaign. My previous SMS marketing solution was slow to respond to new regulations and still hasn't verified our company despite years of loyalty.

I'm fairly certain Reiel doesn't sleep. I'm concerned. He responds and fixes issues so fast, I'm afraid it's at a detriment to his health. He should have a beer on me and take an extra vacation day ASAP.

My previous service (Textedly) was slow to respond to new regulations, slow to mitigate, and slow to help their loyal customer. They left me out in the cold without a blanket or shelter. SimpleTexting gave me a warm cozy room, a feather-down blanket, and some hot soup (figuratively).

I just had the best customer service experience with Eri! She was absolutely amazing and went above and beyond to help me out. She patiently walked me through every issue I had and even took the time to format our spreadsheet so it was super easy to upload. And get this - she even refunded credits for campaigns that bounced! Eri's dedication to making my life easier really impressed me. I can't thank her enough for all her hard work and effort. If you're looking for exceptional customer service, look no further than Eri! She is the true definition of "Customer Care" and SimpleTexting would be lost without her!

It can be confusing to someone who is just getting started.

Set up was a bit of an issue, but Eri blew those problems out of the water!

SimpleTexting is easy to use and has great customer service. We recently launched a text-to-win campaign, which went well. Setup was a breeze, and the few questions I had were answered quickly.

I wish SimpleTexting had a few more integrations and a feature that allowed you to schedule multiple text-to-win campaigns at once.

SimpleTexting is helping us reach our customers on their mobile devices.

The best thing we love about Simple Texting is the customer support department. They are quick to respond and accurate in helping figure out best practices.

I have been a satisfied customer for more than a year. I would love more promotions on free texting and digital texting. That would enable us to access more of our potential clients.

Sending simple messages in our own language so I customers can understand.

How easy it is to use and how recipients can respond back to campaigns.

Campaigns can't be reopened to send a second message.

How to send notices to an apartment complex after a disaster hit.

We really like the campaigns we can send to all our clients on SimpleTexting

We cannot attach more than 2 images to an MMS message

We need multiple people in our company sending messages from one number and we can do that with Simpletexting

It's easy to use and manage! Has lots of features for customizing messages and creating unique subscribe listed for different campaigns.

The mobile app has little quirks, but nothing major that would so me from using service, just wish it worked more smoothly.

It allows me to remind customers & attendees about our events, and communicate follow ups with them effectively.

It's very easy to get started. Their user interface is intuitive, and I really enjoy their segmentation features so you're only sending text messages that appeal to specific groups in your list. It's also very easy to have your community opt-in via the number SimpleTexting provides and create embedded forms to encourage SMS subscriptions.

I wish it integrated directly with common CRM's as it's been a headache to keep our text list segmented alongside email list & CRM. The phone format requirements are super specific, which makes it hard to integrate text messaging & segmentation as part of the opt-in process in a funnel. We're having to do so manually which is hard when you have an email list of over 50,000.

We get to stay in touch with our customers & community in more meaningful ways. It helps us increase engagement on our live trainings and keep our customers in the loop of new features & content they're paying for.

It is very simple and easy to use. Everything is really easy to understand and we can get our team all on the same page so that we are all able to use it. Really helpful.

The pay-per-user is a bit of a hassle. Maybe it would be better as a subscription service or package? Hard to tell if that would be more expensive for us or not.

We can reach a large audience with our stories and encouragement. We are a non-profit and can get our life-changing stories to our stakeholders and donors. It is great!

It's very easy to use and was simple to teach my client how to use when interacting with potential clients.

There was a recent increase in cost which is disappointing.

When a potential client contacts us, we use SimpleTexting to send them an automatic sms to let them know that we received their inquiry. It's an additional touchpoint. So, if an email gets lost on either end, we do have sms for communication and follow-up.