SimpleTexting Reviews: 4.7/5 — Highly Rated

I love that I can reach hundreds of customers within seconds. Prior to Simple texting I had to distribute flyers to 702 apartments in the complex, now,all I have to do is type my message and send it out. I love that residents can text me back with questions etc.

So far everything is great. I have no complaints.

Reaching out to 702 residents in the complex. Now I can focus on spending my time on things I need to do as opposed to walking the entire property distributing flyers and news about our upcoming events.

SimpleTexting is easy to use for mass texts and individual conversations. The overall function and flow mesh well! I have a great account rep too. He's quick to respond to any questions I have!

I don't have any complaints, everything is easy and effective!

As an organization, we need to communicate with clients on a personal level and on a group level. We are able to have an individual, team, and organizational accounts to keep everything organized the way we want it!

Once you navigate the website, it is very easy to set up outgoing messages. We love using the scheduling option. I assist us with planning. We also like the snap shot of what the text will look like for the customer.

Maybe the fact that we are being charged monthly instead of per outgoing text. If our business didn't have a worthy advertisement for the month, we would be charged with or without a sent message.

Simple Texting is allowing us to reach loyal customers for a low advertising cost. Everyone uses text messaging, so we want to be using this avenue.

Their support team is top notch and fast when I have questions on an already easy to use platform.

nothing so far - it has worked for all of my needs

Marketing to consumers instead of email (which is overlooked these days)

So far, SimpleTexting has had the best customer service experience from any product we use. Their platform has given us nearly no issues, and works as expected.

There are no ways to filter inboxes based on undelivered messages (due to carrier errors, for example), which when we're sending large quantities of messages would simplify our processes.

Our mass messaging and our one-to-one communication with clients have been completely resolved. We are also able to seamlessly add and assign members of our team conversations and leave notes for each other.

You get an app on your phone to check any incoming msgs from if you need to.

Difficult to download Image.The images gets dowloaded in jiff format

We can receive and send texts internatonal.

We looked at many Texting platforms when first looking into text engagement and SimpleTexting beat the rest! SimpleTexting is easy to use and implement, even for those that are new to the marketing world.

The only downsides are some integrations and messaging tools do not apply to us since we are a non-profit, but there are always creative solutions that the ST team helps us find!

SimpleTexting is solving the communication gap we see with many food assistance models. We engage those that are requesting food assistance from beginning to end. The moment they apply, are funded for their box of heart healthy items, to the second that box is delivered to their home to measure outcomes. This tool has been amazing!

Simple texting platform has an easy and intuitive interface. Users are able to schedule messages very well and are sent ontime without fail. The automated message response feature works very well and we able to blast bulk messages very well especially when we are doing promotions on various products.

Nothing to dislike so far. It works very great for us.

Simple texting is very simple to use platform . It's easy to schedule and blast bulk messages. Great reports especially when we want to see the message that have not been sent. I like aslo how we are able to remove duplicate contacts when sending messages.

I love that simple text is a use to use system. It connects with API, which makes my life more simple to use their system mix with all my systems with automation.

The one thing i dislike is the contact limit. I have alot of SMS opt in but have found i had to update my contacts when it hit capacity

I have bad email deliverability, SMS help contact the client and let them know they have an email from us and it may be in junk and it also gave us a platform to chat with clients in real time

I have throughly enjoyed the simplicity of this service. The integration with our other forms of contact make it ideal for a mission organization like ours.

I wish we could incorporate more SMS for less cost

Reminding our clients of events and commitments

I know most employees don't check their emails regularly, but everyone has their phones on them. I like the fact I can schedule texts to send at a later date/time. This feature helps simplify my job when I need to get information out to our employees, but I want to send it out later, say during their lunch, so I know they will have a moment to read it. Simple Texting helps me keep everyone on the same page and up to date with possible sudden changes.

The only thing I have found that I am not a fan of is the text amount vs. the number of credits it takes to send them. It has to be a concise and straightforward message to qualify for just one credit. We have under 100 employees and still use hundreds if not thousands of credits a month but only send maybe 2-4 messages monthly. I have found that short and sweet is the key to using Simple Texting.

SimpleTexting has helped bridge the drop in communication between managers and employees. I can see reports on who received the messages and who did not through the status excel sheets they create for each campaign sent. The reports also help me update employees' phone numbers if they forget to tell me they have changed them.

The best feature about SimpleTexting is the readily available support team. I can email our representative at any time with questions or concerns and receive a solution within 24 hours...EVERY TIME!

I wish that I could manually assign current subscribers to other lists. As a church, we often have people who want to be a part of multiple lists for different ministry departments. They have to subscribe individually to each list, which I understand is likely a legal requirement for messengers. At times, we've had numbers be classified as "invalid" without the subscriber having done anything on their end.

Prior to my hiring at my current church, there was no consistent form of communication with congregants. ST allows us to communicate consistently about all events, services, meals, outreach, and community projects so that everyone is notified at the same time each week. It helps our congregation have a place where information is current.

Simple Texting is truly "simple" to use and gives the results that our business needs to deliver on. One of the best parts I have come to know and love is the ability to see link-click analytics! Game changer!

I would love it if when you downgrade to another plan, you were able to keep the credits that you had in store. If you have already paid for those credits, those should stay yours no matter what.

Being able to send out mass texts to large groups of contacts for our clients. The best part is being able to see the analytics on link clicks... and not just one link but multiple.

I love that I can use my own office phone number. I've tried other texting services before and it's the easiest by far. Plus, being able to add it to Zapier helps.

I do wish there was a way to connect it to OneDrive

We have 1200 or more clients and mailing things to them is expensive and we know most won't get read. This is a much cheaper and more efficient way to do things.

It takes me under five minutes each week to notify the three teams serving on Sunday. As opposed to wondering if they were listening to their voicemails.

I don't think there are any downsides that I have found!

Folks seem to respond quicker and more consistently when texted as opposed to emails or calls.

Simple Interface with no complicated features. Very easy to send outbound texts to people without having to jump through hoops. Additionally, the automations they offer also makes it very easy to create scalable texts campaigns without having to put in much effort.

The thing I don't like about SimpleTexting is that replies to people cost you credits which can be pretty consuming especially if you're having conversations over texts. Also, I don't like how they don't have read receipts for all messages so I can't tell if people are reading my messages or not.

SimpleTexting is helping us market to our customers better while giving us that additional fire power with another marketing channel that we have never used before.

How easy it is to import and add new names. I run an insurance business and send birthday texts each month, so this makes it so quick and easy! Thank you guys! I love the app as well!

Sometimes the app will suspend/glicth on it's own. I also think that the passwords requirement is TOO long and difficult to remember, especially when all your other passwords are short

Helping me send my monthly birthday text messages to my current insurance customer. I run a very fast paced and in demand agency and it helps me stay organized., year after year

Ease of use! The user help section are great, informative and very helpful. Customer support is great. I really enjoy the way to segment groups and love the ability to set up texts to send out in the future and not have to sit and do it each time. This allows our group to reach all of our participants timely! So glad we have found this platform!

Sometimes uploading contacts from excel sheets is difficult. I have had the wrong data upload into the wrong areas, but it is easy to correct.

We have saved hours with simple texting. We can send out educational videos to our groups, we can send out fliers of community events and reach out for volunteer help in one shot. We don't have to make individual calls or texts to each person, but have the ability to reply individually when needed. More information to the community faster. WONDERFUL!

The customer service at ST is top notch! My Customer Success Manager, Harrison, was proactive in learning about my needs and bringing fresh ideas to managing and growing my account, even after I'd been a customer for a few years! I always get a quick response if I ever reach out to the staff with a question and they are pleasant to speak with and passionate about their product and customer service!

There really aren't any that I know of. In comparison with other companies offering SMS software that I have used or researched, I've enjoyed working with ST the most!

SimpleTexting is helping me communicate with thousands of adults in a high-need state about health and wellness tips and information.

Responses are instant, notifications to emails are quick if you miss something.

I wish you could archive chats, maybe you can?

Great for contacting clients who can't answer the phone during the work day but can send a quick text.

Easy to connect with team members and delivers fast

I have been using this for 1 year and have not found anything I dislike

It's allowing me to connect to my team members in real time

Easy to use and scalable i look foward to growing my business with the application.

Haven't found anything that I dislike, I enjoy using the system.

It provides me multiple ways to reach future customers.

Simple texting allows me to communicate with customers at their convenience.

Once you read a text it is only available to you.

It is nice to have a conversation texted so that both parties are in full communication.

Simple texting is a very easy-to-use platform. Just like the name states, its simple! I have used this platform for two very different clients, and works great for any use case.

I have no complaints about the software at all. Any issues or questions I have were quickly resolved.

We need to send messages to students in our organization and Simple Text allows us to provide communications to hundreds of participants with a click of a button.

Easy communication for applicants and recruiting.

haveing to "check" the checkmark for the name

Recruiting and communication to new hires

User interface and import. I like having different lists

N/a. Easy to use and effective, and timely

Emergency notifications

Using SimpleTexting to communicate with our members about upcoming events greatly increased participation. The ease of being able to use the mobile app makes this a great tool.

The mobile app likes to sign you out quite often and can be annoying when you are wanting to receive notifications when people reply to your messages.

SimpleTexting allows us to have instant two-way communication in a straightforward instant format.

Love how simple texting makes it to reach out to our customers. All the features they have to offer.

The only downside I've noticed so far is that specific autoresponders are defaulted and cannot be changed.

None that I've experienced so far.

Simple Texting is super straight forward and easy to understand- its as easy as texting your friends!

Only downside is you pretty much cannot include emojis unless you want to pay double the price or only send 2 words with the emoji LOL.

It's allowing us to contact our attendees faster

It's a way we can reach our employees quick and all at one time!

Probably not being able to add team members and keywords without having to contact ST.

During Covid 19, we have been able to communicate with employees as well as family members very quickly and update them on what is happening at our facilities. And this has continued even after covid!