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StackPath Reviews & Product Details
Stackpath' is a content delivery network, and distributed security services platform. The edge platform includes virtual servers and containers with apps designed to ensure that customer systems respond quickly and with low latency. Their technology helps speed up the streaming of videos, downloads, and games and provides support for performance-hungry applications such as converting and encrypting data on-the-fly, or modifying streams for individual end-users.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
They are good for small companies (lower six figures and below) that are looking for protection of their website endpoints. They can block most small attacks and have API protection.
I have been a customer for two years at Stackpath. I can only recommend them if you are relatively small and need API protection. Once you are bigger and may expect some attacks, with a somewhat large user base and revenue on the line, I recommend moving away from them ASAP and moving to something like Cloudflare enterprise. Cloudflare enterprise may be way more expensive (x5 and up), but you at least have three ways to reach them properly in case of emergencies compared to the Stackpath chat, where with luck, you get someone with a little higher tier of support. Stackpath also had phone support, but the last time we called them, they either didn't pick up or weren't understandable. At Stackpath, you can expect to wait hours before you get a proper reply, if at all, whenever there is an issue. They don't seem to care or realize the impact they can have on businesses if their services don't function as intended. With the most recent issue, our dashboard got attacked. For some reason, Stackpath has their edge scripts in front of their WAF, both of which we used. As a result, Stackpath had to disable our website two days in a row because their infrastructure couldn't handle it. They were kind enough to tell me their SLA would provide me with a $7 credit, but after internal negotiation with their support VP, they got approval for a $100 credit. Our payment that month was $3600, all because their scripts are in front of their WAF, and their scripts are usage-based. For reference, on an average month, we paid $700. That's to say, $100 is far from enough. I can't even begin to mention to you what it costs us in lost revenue beyond their payment. After moving to Cloudflare, we not only have better protection, but we also increased our website speed by 30-50% across the board. All within one week. TLDR; If you are big and have a lot of revenue on the line, move away from Stackpath; otherwise, they are fine.
Stackpath caused more issues for us recently than solving problems. Their WAF and DDoS protection was pretty good at stopping small attacks, but didn't really handle anything big.