Teachable Reviews: 4.0/5 — Solid Choice

I like the price the best. Their competitor kana i is waayyy expensive

I wish it had a little more capabilities and flexibility

It’s difficult to brand it to your own business.

- It's partially white labeled, although not fully. So you do get the branding of the specific provider which is nice - Having all your courses from a specific provider in a centralised environment is nice. Otherwise some courses may get lost. - The possibility is there to combine accounts if ever needed (which was the case for me) - When you login to your Teachable account, you get an overview of all your providers and thus all your courses when you click on them.

- It would be way, way, way too expensive for my personal taste to use for my own businesses. I always look for lifetime deal software and if that's not possible, I would definitely find something with a much lower monthly cost. In my case, I'd use WordPress with some plugin(s) to achieve the same type of functionality. - The process of signing up for a course after buying from a provider who uses Teachable can be hard/confusing sometimes. I ended up with 3 accounts and due to my own fault I even lost access to a few courses. Luckily that provider gave me back that access after my request, but it was a hastle anyway. Again, this was partially my own doing (including creating the multiple accounts), but it can be confusing is what I found.

Basically, as mentioned above, I do like it when I purchase a course from someone and they use Teachable. Because by now, I know what Teachable is so it's very easy for me to go to my account and find my new course there. So as a "buyer of online courses", my experience has been positive. Though again, I would not use the software for my own businesses. I'd personally use something different.

It's easy to upload videos and add information to your course

The system is buggy, like when you add text and hit enter sometimes all your text disappears and there's no save function so you just have to rewrite it. Customer service is horrible, you get caught in unending loops of staff asking you the same questions over and over with near no resolution. They also deal poorly with non US currencies (we're a Canadian company).

I have set up 5 courses which generate sales for my company.

- It provides everything from hosting content, setting up quizes, delivering learning materials to download, collecting payments & taxes, limitting content access based on learning level, issuing certificates and much more. - It also allows you to fully customize your school from Home page to Thank you page. - You can also set up custom emails which can be triggered on completion of certain actions of your students.

- The interface iis very confusing, I always struggle in finding a particular setting - It is super expensive. The basic plan comes at $39 a month and not only this it also charges 5% transaction fees on all the payments done via teachable

Initally it helped us setitng up our online school but later on we found that they have designed their product in such a way that the user is bound to use their inbuilt tools. For example third party payment intergration is next to impossible hence you end up paying them more in terms of transcation fees or higers plans.

We were initially attracted by the ability to import courses from Udemy. That feature has not been available for 3-4 years though. The platform looks pretty good even without any real updates to it in years.

Usability is dying a slow death and customer service is atrocious. We've been a customer for 6 years and have about 5 schools with Teachable. In the last year we've had a huge number of issues with the platform. Saying the customer service has been poor is a huge understatement. A few examples: 1. One ticket from four months ago was completely ignored as we submitted request after request to have it handled. It's still open and not completed. Nobody will respond. 2. A ticket from 2 months ago, a very important ticket, has received no less than a dozen "we're looking into this" responses when we reach out to them. We've reached out to every person we know there, including the owner (who did not respond at all by the way), and are still waiting. It has not been taken care of and they will not put us in touch with someone who can help. The platform itself has gotten really buggy over the last couple years. The admin panel often takes 30 seconds or more to move from screen to screen, and sometimes simply fails to function. Things are getting worse here day by day. If I wrote this three years ago I would have recommended Teachable. After the last couple years of watching this company flail around unable to improve its product or provide anything resembling customer service I can't recommend a competitor strongly enough. Teachable now has a number of competitors. Pick any of them over Teachable.

We needed an LMS for video-based courses. We've been able to successfully sell online courses for many years.

Ease of setting up a course and getting started. The example courses and content to improve your course were very helpful.

This is a new con for me. Teachable no longer has unlimited video file size! They used to market unlimited, but that changed to under 4GB if I remember correctly and now they have a hard limit of 2GB. They made this change with NO NOTIFICATION to customers. My customers pay a lot for the content and we deliver 30min+ HD lectures, now we have to leave the platform. If you are thinking "Just use Vimeo to host" that is an extra $600/year to Vimeo to do that. My second issue is navigating the payment end is complicated when you have customers that forgot to add a coupon (especially for a subscription) or if a customer misses a payment there is very little you can do. Third, my customer based has grown significantly in EU. Our coaching or live lecture courses aren't required to collect VAT. Teachable collects it anyways and it's up to the customer to get their money back vs not charging them in the first place.

I need a simple but clean UX to deliver on demand courses and live coaching.