Wati Reviews: 4.6/5 — Highly Rated

I like the user friendliness and the way we are able to seamlessly integrate all order related information to our customers.

They need to introduce more features that helps ecommerce stores specifically.

Wati is helping our ecommerce store reduce the RTO rates and enabling us to deliver more orders succesfully by keeping customers informed.

Easy to use and friendly navigation, data are easy to down load and morover working on Wati is more like to working on cell phone. Furthermore robust support team to help in navigational challenges

Wati needs to work on recharging plan, every time we do recharge, it only when it stops woking, perhaps they should implement alert notification when charge is depleating

With customer focus in mind, it is vey crusial for making customer alert on the progress on the Order status. While WhatsApp being most active customer inreraction tools, it becomes important in creating simlified seller and consumer trust

Very user friendly and easy to use and has all the features needed to handle a business whatsapp account. As the customer support agent, I was able to set it up myself and use it without any help.

Nothing by all means, no negative comments, no errors, nothing!

We are using WATI as a tool to handle customer communication when they have any inquiries / concerns / problems. We are also using it for all our marketing campaigns for new announcements as well as a tool for signup / reminders for all our events.

You can respond to leads and enquiries immediately, 24/7

If the customer free-texts, the automation ends

Immediate responses, 24/7

The ease of chatbot automation, User friendly UI, and the Fast customer support.

I'd Say when you assign an agent to a specified chat the agent does not get a notification of it, adding that would be a great help for us. A facebook integration would also be great.

wati has solved us a sales and support team comunication issue, and created a way for us to connect with our customers with ease.

Easy to use ChatBot builders and Analytics tool.

Nothing, it is difficult say or highlight

Communication about Promotion and notifications about exisiting order with customers

User Friendly experience in using and managing the services and dashboard provided by WATI

I'm not sure at this point in time. As we are non profit organization, it would be great, if you can waive off or reduce the charges applied on purchasing the credits, also on the standard plan.

Donor Retention Touch points are covered using WATI, so helping the organization become self sustainable in India to fund the projects.

Compared to other products, it's very easy to integrate with our own products, and using these features with a simple dashboard is also very straightforward

The drag and drop menu is very small, making it difficult to scroll down and read the entire chat screen. Could you please make it larger and easier to scroll down? Additionally, the credits are quite expensive

Our main intention is to send WhatsApp messages to our technicians for scheduling services, and we are working on integrating it with our website to capture sales leads even when we are offline

interface is best of wati ....................

difficult to intigrate abandone cart message and order confirmation message

custmer experience.....

I've had great customer service and have found it very easy to use. I'm getting an 85% open rate on my broadcast messages which is amazing! I'm now finding that I'm using WATI everyday. I am a new user and still learning how best to use it. I love the tool to customise 'click to chat' links.

I would like to see drop downs in the attributes menu and reporting in the chatbots so that I can see data on the options my clients are selecting. I would also like to see more options for time delays in the chat bots (only 10 minutes currently, would like to be able to take these up to 24 hours). And would also like to be able to send a customer back to where they are in a chat bot/sequence if I've interacted with them and the re-assigned back to the bot. Templates are difficult to get approved, but I've had great support on that and now have what I need.

Poor open rates on email, about 35% versus 85% on WhatsApp

Seamless working experience that helps in sending whatsapp messagings.

Some bugs that need to be improved. But i am sure it will be done as time goes

Its better than E-Mail and SMS Marketing

1. Ease of using the Google Sheet for broadcasting messages. 2. The super user friendly APP. 3. Super rich Features 4. Excellent Customer Support 5. We were able to implement the software and start using the product from day one.

Please consider reducing pricing per message sending in broadcast mode.

Single number for 5 agents. Helping us to know the usage and response time of the agents in a single screen.

Because Wati Is Connected To the Same As Whatsapp Usear Frandaly Mathoud Wati is Graet Platform For New Startup Business

Becouse Wati Are Some Complicated For New user & Dissparing Msg In 24houres & Every Msg Charges Are Higer From Indian Market Values

somthing Yes & Future Useing Very Great platfrom

Boradcast feature and automation. Along with segmentation of messages

Little bit pricer from the market. but since its already integrated in our software we shall stick to it.

It have solved our problems related to customer communication and sending updates in an instant. The best feature of WATI is it takes less than a minute to send 2000 + messages

It is easy to use. It is a plug and play product that doesn't require much of handholding. Anyone can learn its functionality in a day. Also it is quite fast, I haven't seen a slow day with WATI.

Sometimes the templates take too much time to upload and gets rejected for absolutely no reason at all! Also for custom APIs you have to buy a higher tier plan

Wati has reduced our TAT and has also helped reaching out to clients easy. Plus it's direct integration with our CRM Kylas has made accessing conversations in one place possible.

bulk communication to clients posting newsletters n feeds

pricing and support is too slow, there is no direct number

communicating with clients & sharing them latest updates

- Easy to use and deploy - Quick for staff to pick up the tool - Provide open and well-organised API documentation for custom setup - Responsive customer support and abundant learning resources

- Lack of omnichannel messenger integration (e.g. FB / IG messenger) - Some features could have been provided under basic plan (e.g. customer tagging automation)

- Handling customer enquiry through multiple agents - Promoting our latest offer to customers and prospectives - Serve reminders to customers on appointment booking

We are a marketing agency and we have been using Wati for just over 1 month and it has been great. The possibility of using the official WhatsApp API and having a channel for our clients' businesses with the ease of integrating Bots quickly and easily, has allowed us to develop multiple projects and delight our clients.

We have successfully integrated the GPT 3.5 API but we would love to see Wati develop more iA integrations and functionality that will allow us to train a model and allow it to automatically handle the most frequent queries we receive, thus making an improvement to the automated responses and flows that we use today, providing a better experience to users.

Wati has allowed us to have a scalable and stable WhatsApp solution. Before we were frequently banned from WhatsApp for using non official business channels.

We are a venture builder who wants to launch and test things quickly, and Wati was such a great enabler. After coming across their website, setting up the account and contacting our potential users took a few clicks. Extremely quick learning curve and supportive team. The dashboard and UX are straightforward and functional. We got in touch with another provider to explore using their services as well, but they still did not set up an account for us, while we were on our 3rd subscription with Wati already. Highly highly recommended.

The pricing scheme is a bit unclear and needed some digging, especially since our user base was from more than one country. A more concise and centralized pricing document would be really helpful.

Contacting our user base in multiple countries, creating reuasble templates, setting up templates with various media and Call to Action options, clear data dashboard to track campaigns.

Quiq automation seamless to operate with a few representatives

sometimes too slow, and the UI and design of the app and desktop needs an upgrade

Communicating with customers with automation of data

The ease of creating automated flows to take customer questions in whatsapp chat.

Sometimes it can be difficult to filter and track customer conversations as they run into hundreds and thousands.

Wati is allowing us to reach consumers at scale and keep them engaged about our services. This makes our team super efficient and we are able to increase sales.

WATI helps instant reach out to our clients when they require our service providing all our offers immediately on WHATS App that helps them not miss out on our messages.

As of now I have not faced any downside from WATI. Support is Great. Product is Outstanding. nothing minor to complain either.

WATI helps us send all offers available with us instantly to the client as per the Destination they are looking for. Hence no more COLD Calls or FREE quotations. Everything is available via WATI to the client

Simple drag & drop Automation. It enables you to create flow, keyword action, add buttons to the push & store the value in a sheet or CRM. The dashboard displays detailed template level report.

Actions can't be undone. Plus, there's no direct integration with CRM such as HubSpot that can be done without tech intervention.

Speed. Wati let's you make changes to the bot, automation, reporting very quick. So you don't need support's intervention when it comes to enabling a new flow in Wati.

easy to use shows your credit in real-time easy flow builder a lot of tag options

only 5 users i can not assign for team from mobile just users

saves time and gets better customer satisfaction

Wati is helping to bring a lot of discipline to day-to-day business communications. The template futures are lovely; we can add tests and media at our convenience. We can monitor the messages by our agents and guide them to improve the sales. The integration features with CRMs are also helping well.

We can quickly send locations in regular Whatsapp, but this feature is not working well through WATI. If we can't download the expired phone numbers in excel.This would have been a good feature for doing some bulk broadcasting

We can centrally send communications from a single point to a single contact number in my business. Multiple agents can connect from a single contact number. It has improved the customer experience and quality of communications

The UI is perfect. Very easy to understand for my team members. The docs are detailed as well. HSM templates get approved within minutes (used to take a day or two with others), and the preview is an excellent bonus. There's also validation built-in, so you don't have accidental rejections!

The flow builder - while significant - lacks some features from other flow builder apps we've used (Manychat / Landbot). Saving flows as blocks would be a welcome addition.

We've incorporated WATI notifications at major touchpoints in our sales funnel, which has increased transparency and higher satisfaction rates. We expect conversion rates to increase as well.

The automation feature is seamless and very helpful. We got 1pp + applications in 2 weeks time without any efforts. Its recommended if you wish to Automate your business.

Mat be we can learn more about its broadcast features. A self training module can be added somewhere

Automation: very helpful as the FB leads are getting automatically the messages we want to show them

Automation , User friendliness , Simple UI . 100% compatible with META . and most importantly the fac that it is compatible with ZOHO

no voice on desktop version cant select particular message and reply to it like on whatsapp cant send more then 100 Message on zoho crm in one shot

Complete integration with my CRM system automated Answers via my website Re-marketing thru my existing database

One of the best features is integration with Zoho CRM. We are now able to automate a lot of CRM communications through WATI. All our project updates also goes through WATI now.

The major drawback is that you cannot delete messages that you have sent or edit them. Another issue is that you cannot tag and reply to a message as you can do in WhatsApp.

WATI is taking conversational support to WhatsApp. India is a young country and most of people are on WhatsApp and respond faster to WhatsApp compared to emails. Taking our customer support system to Whatsapp was a game changer for us.

The flow builder is the best feature that I love about WATI. It has helped me customise the user journey to the next level. It has helped me automate all the tracking and analytical purposes.

There is nothing that I can think of to dislike. But if I want to say. I wanted to say that if I was missing something, it is the lead management+team management where I can see the history of the lead and keep a note of it.

The WhatsApp payment is what Wati is solving, and it will benefit me in my line of business because it will reduce the number of steps my customer needs to complete to do a payment.