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Whale N/A logo
Whale
AI SOP platform for teams to document, share and manage their standard operating procedures.
4.7

( 112 )

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Whale Reviews: 4.7/5 — Highly Rated

Whale Overview
What is Whale?

Whale is an AI-powered SaaS platform that helps teams build, share, train, and manage process documentation (SOPs), onboarding/training flows, compliance materials, and policies. It automates parts of documentation via AI, supports multimedia capture (screen recording, video, step recorder), video-to-SOP conversion, quizzes, versioning, permissions, sharing, templates, auto-translation, analytics and integrations for team workflows.

Company Whale
Year founded 2018
Company size 11-50 employees
Headquarters Ghent, Belgium
Whale Categories on Findstack
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Ask Questions about Whale
What Whale is best for?
How does Whale compare to Sage Intacct?
What are the pros and cons of Whale?
Whale Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Browser Extension, Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support Email/Help Desk, Knowledge Base
Training Documentation, Videos, Webinars
Languages English, French, German, Portuguese, Spanish
Whale Pros and Cons
Pros
  • Comprehensive feature set combining documentation, training and compliance
  • AI tools reduce manual effort (video-to-SOP, AI drafts, auto-translation)
  • Strong sharing and access controls (permissions, versioning, QR codes)
  • Tiered plans for small teams up to enterprise with advanced controls
  • Wide integrations via Zapier and built-in HRIS/SSO features
Cons
  • Advanced features (API, SCIM, approval workflows) are behind Enterprise tier
  • Some features are listed as "coming soon" (e.g., AI voiceovers)
  • No self-hosting or open-source option
  • Unclear if full accredited LMS-style certifications are supported
Whale Features
2-Factor Authentication / Security Features
A/B testing / variant designs / mockup variation
AI / automated transcription / summarization
AI support / AI agents / translation
AI-powered Guidance / Assistance
API / Developer Access
API / Refresh from external data
API / integrations / SSO / SCIM
API / integrations with third-party tools
API Access
API access (for automation)
API access / developer integration
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 25, 2026
Whale N/A logo
112 Whale Reviews
4.7 out of 5
Mid Market (51-1000 emp.)
Dec 19, 2023
 Source
Overall Rating:
5.0
JT
Joseph T.
Founder
Share
"The Best Product for Company Wide Collaboration on SOPs, Training, and Document Management!"
What do you like best about Whale?

I feel that Whale was created for me. As COO of my company, it can be overwhelming to manage corporate SOPs, onboarding, and user training, along with having a single source of truth for document management. Whale has given me the ability to share this burden throughout the company with assigned experts to manage each of these areas going forward. The review reminder process is great. The ability to create training flows and AI-generated quizzes has been a game-changer for us. Since we deal with customer contracts and P&Ps, having a centralized repository for these documents is great. No longer am I searching for the latest iteration of these documents. Card Analytics is great for tracking revisions and having an audit trail of user changes. Whale has many more features but what surprised me the most is how efficient this software is making my company. Or, should I say, it's showing us how inefficient we were in these areas. Whale's onboarding team has been great. Katrina and Stino have been excellent at making sure I would be successful using Whale. Once you get into it, it's very intuitive.

What do you dislike about Whale?

Whenever I think something is missing from Whale, a new release comes out and it's there. The folks at Whale take customer feedback seriously. There is nothing I dislike or have concerns with. It's a great company with a great product.

What problems is Whale solving and how is that benefiting you?

Whale's ease of use has us churning out a searchable knowledge base that has made us way more efficient. The Chrome plug-in to search our documentation in Whale has reduced the number of inquiries to each department for specific docs. It's all about efficiency. Whale has delivered.

Mid Market (51-1000 emp.)
Aug 08, 2023
 Source
Overall Rating:
5.0
Allison H. avatar
Allison H.
Operations Project Coordinator
Share
"Responsive team with attention to detail"
What do you like best about Whale?

Whale has an incredible web extension tool that allows for quick access to company informaiton with the ability to bookmark favorites and search without ever leaving the webpage I am on. It is incredibly helpful.

What do you dislike about Whale?

We have had small editing issues with font and such. We also need more permission levels. Right now only an admin can do certain things such as create quizzes however we don't want the people who can create quizzes to have acces to everything.

What problems is Whale solving and how is that benefiting you?

Whale gives us quick and logical access to company SOP's, templates, and more with the ability to assign items to users and track employee participation. We set review intervals so all the company managers can keep company inofrmation up to date.

Mid Market (51-1000 emp.)
Aug 07, 2023
 Source
Overall Rating:
5.0
MD
Mia D.
Founder
Share
"Whale has given me great answers to questions when I am confused"
What do you like best about Whale?

I love being able to type in questions and get answers when I do not understand something. It's a great tool to have in the workplace. It alleviates stress when you have a question and no one is around to answer it.

What do you dislike about Whale?

Searching things can be a little confusing. Quite a few answers pop up so you have to look through everything to find what you're looking for.

What problems is Whale solving and how is that benefiting you?

Whale is an awesome tool to have in the workplace. It has helped me immensely when I have forgotten information that I need to know to be able to do certain tasks at work. It's a great way to help train as well. It has all the information in one place and explains in detail how to correctly get things done. I think it's an awesome site that is very beneficial in many situations.

Small Business (50 or fewer emp.)
Aug 05, 2023
 Source
Overall Rating:
5.0
LV
Luis V.
Founder
Share
"W(h)aaaaaay(le) better than any other tool on the market."
What do you like best about Whale?

We see Whale as our digital assistant. When the subject matter expert is not around, Whale is there to replace the SME and answer questions of employees. As a company it is so easy to build up and maintain. As an employee it's just lovely to have your digital assistent around and to consult the knowledge.

What do you dislike about Whale?

One of the only things I wanted Whale to improve on was to make a list view of the kanban view. But guess which feature Whale's launching next week? The list view. ;-)

What problems is Whale solving and how is that benefiting you?

1. Onboarding process: we now have efficient onboarding processes thanks to the ease of use and traning flows in Whale 2. Long ramp up time: new employees are 2 x as fast up to speed then before 3. Maintain knowledge: Whale reminds you whenever a playbook needs to be reviewed

Small Business (50 or fewer emp.)
Aug 04, 2023
 Source
Overall Rating:
5.0
DP
Dianne P.
Founder
Share
"User friendly"
What do you like best about Whale?

Whale is a user-friendly application that makes it easy to create training flows. The drag-and-drop interface allows users to quickly and easily add content, such as text, images, videos, and quizzes. Whale also includes a variety of features that make it ideal for creating engaging and interactive training experiences, such as emoticons and gifs.

What do you dislike about Whale?

I am not satisfied with the lack of customization options in the Whale application. Specifically, I would like to be able to change the font and size of the letters, as this would allow me to personalize my experience and make it more comfortable to use.

What problems is Whale solving and how is that benefiting you?

Whale is a comprehensive training solution that eliminates the need for constant calls and multiple applications. With Whale, all training materials can be stored in one place and accessed by new hires on demand. This eliminates the need for time-consuming onboarding calls and allows new hires to learn at their own pace. Additionally, Whale provides a variety of features that make training more engaging and effective, such as interactive quizzes, gamification, and analytics.

Small Business (50 or fewer emp.)
Aug 04, 2023
 Source
Overall Rating:
5.0
Megan M. avatar
Megan M.
Chief Of Staff
Share
"I have nothing but positive feedback!"
What do you like best about Whale?

The software is user friendly, their onbording videos are amazing... everything about this product and it's team is top notch.

What do you dislike about Whale?

My only feedback would be to make the quizes more detailed... but I still like their current format as it is useful as is!

What problems is Whale solving and how is that benefiting you?

Whale is becoming our internal knowledge base and "source of truth" for our current staff. With this, when we are ready to hire, training our next round of team members is going to be a breeze.

Small Business (50 or fewer emp.)
Aug 04, 2023
 Source
Overall Rating:
5.0
AW
Abbi W.
Founder
Share
"Whale has been great for our company so far!!"
What do you like best about Whale?

I like how easy Whale is to use, as well as how user friendly it is.

What do you dislike about Whale?

Nothing inparticular that I dislike about Whale but starting from scratch with all of our SOP's was sort of overwhelming.

What problems is Whale solving and how is that benefiting you?

We are early users of Whale but the app has been very beneficial when information is needed & you are away fromt he office.

Small Business (50 or fewer emp.)
Aug 04, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Fantastic training tool"
What do you like best about Whale?

Whale provides an easy and intuitive training tool for staff that saves time and reduces recurring questions. It is user friendly and easy to navigate.

What do you dislike about Whale?

I have not identified any downsides yet.

What problems is Whale solving and how is that benefiting you?

Whale has streamlined our onboarding process, we can train new staff without requiring experienced staff to be available. We can update training processes or company policies and easily distribute them to all staff.

Small Business (50 or fewer emp.)
Aug 04, 2023
 Source
Overall Rating:
5.0
HS
Hoda S.
Founder
Share
"Loved it"
What do you like best about Whale?

The ability to upload videos and leave comments for peers to review, it's a wonderful tool if you have a new member on your team and don't have enough time to train them, they can use Whale to go page by page and train themselves and leave their questions as a comment for each section.

What do you dislike about Whale?

I didn't experince any downsides, The tool is users friendly and easy to navigate.

What problems is Whale solving and how is that benefiting you?

Whale is taking care of training new members, and they can always refer back to it if they have any questions.

Small Business (50 or fewer emp.)
Aug 04, 2023
 Source
Overall Rating:
5.0
ND
Nick D.
Ceo
Share
"Great UX, organized as heck, and a real asset to our team"
What do you like best about Whale?

How much easier it is to organize and sort through compared to Google Drive

What do you dislike about Whale?

We have been on for 3 months and haven't noticed one yet ...

What problems is Whale solving and how is that benefiting you?

Internal knowledge base for our clients. It is reducing questions that team members can now find on their own.