Whale Reviews: 4.7/5 — Highly Rated

Im going to begin by saying that it is such a user-friendly tool. Great for companies that are beginning to document and keep control of their SOPs, policies, work instructions, etc. In other words, this is a tool that im sure is going to be great if you want to establish a documentation culture in your company.

I was presented by Whale's team all the features that they have to offer (so this is not something that I dislike), so I knew from the beginning that something that would be great to have in the following months is the option to create approval routes and maybe also to create more document structural levels.

definitely, document control! this tool is going to be of a lot of help for new collaborators! a single source of truth right here.

Whale's ease of use and format are outstanding. We were able to quickly and easily document all our standard operating procedures.

Nothing to dislike so far, product has been great.

We were able to retire our old 'file and folder' documentation format in favor of Whale's more user friendly, organized, and searchable format.

It tackles the problem of inter-departmental silos and aids in sharing information across different roles and different departments. Information that is readily available for one department but sometimes difficult to obtain yet extremely valuable for another department. Aside from that, it enriches the toolset that's already present in our organization and integrates well with our document sharing solutions, so we don't need to "rip and replace" but can use whale as a catalyst to get more value out of our other tools (i.e., google drive, etc.)

We would like to see more integrations become available. However, the whale guys are very readily available for feedback, and I feel this issue is being resolved.

So the problem we had is that a lot of time - work hours/billable hours - was being wasted chasing internal information that an outside client would assume is known by everyone in the company. Whale allows for a quicker and more understandable way to share this information across departments, resulting in less time being wasted chasing information and more time becoming available to service our clients.

Whale offers a simplified digital solution for many processes which previously required lengthy and time consuming documentation. It makes documenting much easier and much more fun! Whale is very self-explanatory and straightforward to use, and friendly and quick support is offered as needed. It allows for accessing the latest most up-to-date documents at any time, which is a great advantage.

It takes some time to fully adapt and integrate to our internal workfow but as said, the support is great and the team helps out to find the best solution for all. The Whale team offers solutions in order to optimize use of Whale in daily practice.

It is a great advantage to have all up-to-date information stored in a centralized place plus being accessible at any time. Whale definitely made processes less time consuming and eventually more cost-efficient.

I quite like the layout and the UI of the website

Sometimes it is difficult to place images in the precise place I would like

Whale has made it eaisier for our employees to access vital information regarding their position in the company and how things work

I love being able to have everything in place and it is so easy for everyone to use.

Nothing- it's great......................

We struggled with having all our information in different places but it is so useful having eveything in one place.

Makes my job easier, all my information centralized on one spot.

The userinterface is not always logic, for example: After searching a subject there is no name related to the search result.

All my information was defragmented and now it is more centralized and easyy accessible.

A great tool for sharing our knowledge in our company. Whale and you can use the tag words easy and the search engine is working. In addition to the clear user interface, Whale tries to provide an answer to the biggest pain points that exist in the world of Process Management.

I haven't found anything specific that I dislike within the platform yet. We're looking for a way to follow up on our feature requests,

Whale is an easy way to keep our company culture alive and all processes and procedures up to date.

Quick and easy overview of all the sections into the different sections of Whale, there is a good overview of all the sections within Whale and you can use the tag words easy and the search engine is working great too and it is easy and quick to add new notes and links into the whale sections

It would be nice to make more sub categories under another "sub categories"

Quick overview of the costumers issues and their solutions that we have written down into whale

I appreciate how easy it is to search through the content of your library. I also enjoy the browser extension.

Sometimes the search feature doesn't seem to be properly procuring the right results.

Adding our processes & policies into whale is helping us become more efficient & productive.

The multilayered structure is great to organize information and guide people through different processes.

The editor could be a bit more intuitive and easier to handle.

It offers a structured and easy-to-navigate knowledge-hub.

It is easy, uncluttered and clear to set up. With many possibilities and options.

Sometimes you have to click a lot to get to the right option.

It is nice that we can share knowledge with each other, without immediately planning a consultation.

I love the ease of use and UI of the platform.

I would like to see more integrations with other platforms.

Whale is a platform where we can house all of our documentation in one place, and everyone can access it.

Search functionality works great. Fact that we can analyze query's in order to add more knowledge works brilliant.

The weekly digest mails seem a bit childish to me using all these emoticons/ emoji's. I like the informal approach as opposed to super formal. But this is a bit overdone in my opinion.

A central place to collect internal knowledge regarding all our daily operations. No more knowledge in a single persons head, but readily available for everyone.

With Whale, you have an easily accessible location for your information storage. You can sort different information quickly by using separate sections, groups and manuals. The manuals can be split up into instructions to make finding the information you are looking for even faster.

I'm not too fond of horizontal scrolling when you get more than five groups in a specific section; this could be solved by showing fewer manuals underneath each other and placing the extra groups in another row.

Whale has solved the problem of having our documentation in separate text documents, and instead, we have it easily accessible and sorted. It also shows us what is being searched for most often so that we can direct our efforts to put up documentation towards meeting those searches.

It is easy to create documents and link them to websites, so you get a reminder when visiting those sites. And to make the information better, you can easily add screenshots or pictures. You can add links to the document to other documents.

When you have a lot of different articles on a subject it sometimes it is dificult to keep a good overview due to the big blocks that are shown. it would be nice to have a simple list of titels.

Whale is giving us a one-stop location where we can find information. We use it for information about our internal processes, checklists for installations and information on known issues with applications.

Easy to train staff to complete simple processes, upload videos, and direct new employees to useful information.

There's not a speed adjustment setting for videos.

Documenting operations processes that can be delegated and/or reused.

The fast response time, the system ease, and the onboarding service. Plus, we like the feeling we always have one person that is right around the corner to help us. Also, the pricing is not too high, which is always a great plus! :)

I don't have any points of dislike - yet. ;) The Whale plugin could use some overall stability, but we haven't used it that much yet, for my judgment to be fair.

Onboarding of new colleagues Training of colleagues (existing and new) The main goal of the system for us: write procedures to know what everyone is doing and how to do it best.

So far the training has been very thorough and the process to transfer our current docs over was pretty seamless. I have not had a lot of time with the product yet but after the introduction, I am excited to dive in.

I have not had enough time with the product yet to dislike anything.

It is making our onboarding process for our team much easier as they learn about our company processes. It will also help create a hub for information to help add more transparency.

Whale has been incredibly easy to get started setting up. I like how user friendly it is.

As of right now, the only thing I dislike is the inability to unpublish a card. However, I have provided that feedback and it appears to be something that they are already working on, so that's a plus.

Whale is helping our business to organize our processes. With that organization, we hope to be more efficient with not only new hire training, but also on-going training.

Database for standard templates are collected on one place. It's a start to improve the efficiency between our three departments, located in three different cities. We don't lose time anymore to search certain standard mails or templates, we find it directly in Whale, what is a huge time saving. New colleagues can find in a wip important informations on our internal procedures.

It takes time to put all this information in Whale. The start of Whale can be intensive for the writers of Whale.

We don't lose anymore time to search standard text, mails or templates we need on regular base. Our colleagues know that everything is imputted in whale, so that's their first step on researching informations on a specific problem.

The easy acces to the webpage and documents and it has really nice features en webextensions

i have not seen anything that i dislike at the moment. i have used it but i dont see anything

its easy to share Guides that can help customers and colleagues with their work. you can easily just share a link or download a document and use it yourself