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Zoho Desk
Streamlined Customer Support Solutions
4.4
(5,205)
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Zoho Desk Pricing Overview

Zoho Desk Pricing Plans
Free trial
Subscription
Zoho Desk has 3 pricing 3 plans , from $20.00 to $50.00. A free trial of Zoho Desk is also available. Look at different pricing plans below and see what tier and features meet your budget and needs.
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Pricing information for Zoho Desk is supplied by the software vendor or retrieved from publicly accessible pricing materials. The pricing details were last updated on February 18, 2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zoho Desk Pricing Reviews

Small Business (50 or fewer emp.)
Feb 02, 2024
 Source
Overall Rating:
5.0
SA
Sylvain A.
President
Share
"Great improvement for our business"
What do you like best about Zoho Desk?

We tested many solutions and Zoho is the one we will be choosing. It fits all our needs and at a price we can afford.

What do you dislike about Zoho Desk?

Having to learn a new system and let our employees adapt to it will be the biggest challenge.

What problems is Zoho Desk solving and how is that benefiting you?

Centralizing all customer support requests under one system.

Mid Market (51-1000 emp.)
Jan 08, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very good experience using Zoho Desk. Easy to setup and very friendly UI."
What do you like best about Zoho Desk?

The pricing is very good. In addition, the features and tools are very helpful. The UI is fast and email flow setup is easy. We use it often

What do you dislike about Zoho Desk?

There is nothing to dislike about Zoho Desk

What problems is Zoho Desk solving and how is that benefiting you?

Resolving issues sent by our members

Mid Market (51-1000 emp.)
Dec 23, 2023
 Source
Overall Rating:
5.0
DD
David D.
Founder
Share
"A more accessible service desk solution for a smaller organization"
What do you like best about Zoho Desk?

We are evaluating service desk apps for our logistics, IT and vehicle maintenance operations to support internal customers in a small (100 employees) local government entity). So far we are considering Autotask, ShopMonkey, ManagerPlus/Eptura, and Zoho Desk. The following notes are based on our evaluation so far. ○ Support has been responsive and helpful during our evaluation. ○ They provided a free one-hour orientation to help us get started ○ How the app is structured is much simpler to understand than AutoTask or ManagerPlus/Eptura. Autotask in particular is overwhelming in its configuration, although that makes it more customizable. We don't much experience yet with ShopMonkey ○ It offers SSO integration with Microsoft 365, which we also use ○ It appears to be easy to adapt to use with internal customers. ○ The offer some level of onboarding for free. Autotask quoted us over $1,000 for basic onboarding. ○ Multiple pricing levels are available, and even the highest is about half the cost per user of Autotask or ManagerPlus/Eptura

What do you dislike about Zoho Desk?

○ App does not appear to be as customizable as AutoTask. For example the "Accounts" construct cannot be renamed to internal departments or locations. ○ So far, email integration and SSO configuration is confusing, but we have not reached out for help from Zoho with those yet.

What problems is Zoho Desk solving and how is that benefiting you?

Our internal support staff receive requests from internal users for repairs, supplies and support. We need a solution to receive requests and automatically communicate status back to all employees that are affected by the ticket (other employees in the same department or location). We also want to track and communicate the status of requests that require multiple steps, track the cost of requests on a per-department basis and facilitate getting management approvals when needed

Mid Market (51-1000 emp.)
Dec 22, 2023
 Source
Overall Rating:
5.0
SM
Shyamal M.
Manager
Share
"Zoho CRM, an easy ticketing solution for every day work in customer service"
What do you like best about Zoho Desk?

Zoho CRM is one of the best tools for the customer service department, wherein we can easily monitor and download data for proper resolution. Apart form this the support team is always available in assiting in helping implement work related requirments.

What do you dislike about Zoho Desk?

The pricing plan of Zoho CRM needs to be reviewed, for mid size company Zoho needs to have flexible payment options.

What problems is Zoho Desk solving and how is that benefiting you?

It is helping in monitoring the customer interaction, where in qualitative feedback can shared with the agents. Robust Data availability wherein we can alert various departments of flows on customer ineratctions and complaint resolution. With the dashboard, we can check for the customer feedback, conversation thread and accordingly take progressive approach to resolve the issue. Monitoring is the most imprtant aspect of ZOHO, wherein we can appraise the management of the trends and effective approach in resolving customer escalations.

Small Business (50 or fewer emp.)
Dec 05, 2023
 Source
Overall Rating:
5.0
AS
Al S.
Founder
Share
"Great Experience with Affordable pricing for a Startup"
What do you like best about Zoho Desk?

Monthly Subscription is one of the convenient option for startups

What do you dislike about Zoho Desk?

we havent felt any discomforts yet , so no negative comments .

What problems is Zoho Desk solving and how is that benefiting you?

Single Screen to support all the support solutions & Queries

Small Business (50 or fewer emp.)
Dec 04, 2023
 Source
Overall Rating:
5.0
Jorge Luis F. avatar
Jorge Luis F.
Cto
Share
"Just what we needed"
What do you like best about Zoho Desk?

I like how easy it integrates with many of the different tools we use and how convenient that Zoho offers Zoho Flows to connect with any third party APIs and business apps. Implementation was easy, users are connected via O365 without any issues.

What do you dislike about Zoho Desk?

Pricing is not something I was expecting but definitely worth the buck.

What problems is Zoho Desk solving and how is that benefiting you?

Ticket Center

Small Business (50 or fewer emp.)
Nov 27, 2023
 Source
Overall Rating:
5.0
MH
Miguel H.
Founder
Share
"the best support tool"
What do you like best about Zoho Desk?

its easy use and security on the platform

What do you dislike about Zoho Desk?

the cost seems high to me,Other than that everything is perfect with the tool

What problems is Zoho Desk solving and how is that benefiting you?

the speed and control with my clients regarding support

Small Business (50 or fewer emp.)
Nov 08, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great value for Helpdesk"
What do you like best about Zoho Desk?

Migratation from zendesk to Zoho Desk was very easy due to their documentation around the process. Plus we are saving a ton of money!

What do you dislike about Zoho Desk?

Wish we could have more seats during the free trial, but other than that i love the product

What problems is Zoho Desk solving and how is that benefiting you?

Improving our Customer service expereince at an amazing value