Zoho Desk Pricing Overview

We tested many solutions and Zoho is the one we will be choosing. It fits all our needs and at a price we can afford.

Having to learn a new system and let our employees adapt to it will be the biggest challenge.

Centralizing all customer support requests under one system.

The pricing is very good. In addition, the features and tools are very helpful. The UI is fast and email flow setup is easy. We use it often

There is nothing to dislike about Zoho Desk

Resolving issues sent by our members

We are evaluating service desk apps for our logistics, IT and vehicle maintenance operations to support internal customers in a small (100 employees) local government entity). So far we are considering Autotask, ShopMonkey, ManagerPlus/Eptura, and Zoho Desk. The following notes are based on our evaluation so far. ○ Support has been responsive and helpful during our evaluation. ○ They provided a free one-hour orientation to help us get started ○ How the app is structured is much simpler to understand than AutoTask or ManagerPlus/Eptura. Autotask in particular is overwhelming in its configuration, although that makes it more customizable. We don't much experience yet with ShopMonkey ○ It offers SSO integration with Microsoft 365, which we also use ○ It appears to be easy to adapt to use with internal customers. ○ The offer some level of onboarding for free. Autotask quoted us over $1,000 for basic onboarding. ○ Multiple pricing levels are available, and even the highest is about half the cost per user of Autotask or ManagerPlus/Eptura

○ App does not appear to be as customizable as AutoTask. For example the "Accounts" construct cannot be renamed to internal departments or locations. ○ So far, email integration and SSO configuration is confusing, but we have not reached out for help from Zoho with those yet.

Our internal support staff receive requests from internal users for repairs, supplies and support. We need a solution to receive requests and automatically communicate status back to all employees that are affected by the ticket (other employees in the same department or location). We also want to track and communicate the status of requests that require multiple steps, track the cost of requests on a per-department basis and facilitate getting management approvals when needed

Zoho CRM is one of the best tools for the customer service department, wherein we can easily monitor and download data for proper resolution. Apart form this the support team is always available in assiting in helping implement work related requirments.

The pricing plan of Zoho CRM needs to be reviewed, for mid size company Zoho needs to have flexible payment options.

It is helping in monitoring the customer interaction, where in qualitative feedback can shared with the agents. Robust Data availability wherein we can alert various departments of flows on customer ineratctions and complaint resolution. With the dashboard, we can check for the customer feedback, conversation thread and accordingly take progressive approach to resolve the issue. Monitoring is the most imprtant aspect of ZOHO, wherein we can appraise the management of the trends and effective approach in resolving customer escalations.

Monthly Subscription is one of the convenient option for startups

we havent felt any discomforts yet , so no negative comments .

Single Screen to support all the support solutions & Queries

I like how easy it integrates with many of the different tools we use and how convenient that Zoho offers Zoho Flows to connect with any third party APIs and business apps. Implementation was easy, users are connected via O365 without any issues.

Pricing is not something I was expecting but definitely worth the buck.

Ticket Center

its easy use and security on the platform

the cost seems high to me,Other than that everything is perfect with the tool

the speed and control with my clients regarding support

Migratation from zendesk to Zoho Desk was very easy due to their documentation around the process. Plus we are saving a ton of money!

Wish we could have more seats during the free trial, but other than that i love the product

Improving our Customer service expereince at an amazing value