Accelo vs Salesforce Service Cloud
Take a look at how
Accelo
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Accelo
scores
4.4
out of 5 from
497
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
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Salesforce Service Cloud
4.3
( 3,641 )
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At a Glance
Overview
Accelo is a professional services automation software featuring an end-to-end cloud-based platform that manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing, and more, regardless of where you are. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Plus
$30.00
per seat / month
Premium
$49.00
per seat / month
Premium
$49.00
per seat / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
73.84%
Mid Market
19.32%
Enterprise
6.84%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
17
- Campaign Monitor
- CloudTalk
- CoreMedia Experience Platform
- Expensify
- Google Workspace
- Gusto
- HubSpot CRM
- HubSpot Marketing Hub
- Inbenta Chatbots
- Intuit Mailchimp
- Jira
- Microsoft Power BI
- NinjaOne
- Nintex Process Platform
- Pinecone
- QuickBooks Online
- QuickBooks Online Advanced
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- SharpSpring from Constant Contact
- Stripe
- SysTools IMAP Migration Tool
- Xero
Total integrations:
7
- Campaign Monitor
- CloudTalk
- CoreMedia Experience Platform
- Expensify
- Google Workspace
- Gusto
- HubSpot CRM
- HubSpot Marketing Hub
- Inbenta Chatbots
- Intuit Mailchimp
- Jira
- Microsoft Power BI
- NinjaOne
- Nintex Process Platform
- Pinecone
- QuickBooks Online
- QuickBooks Online Advanced
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- SharpSpring from Constant Contact
- Stripe
- SysTools IMAP Migration Tool
- Xero
Top Alternatives
Categories
Common categories include: Customer Success Software.
Company Details
- By Accelo Inc
- Located in San Francisco, California, United States
- Founded in 2011
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
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