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Methodology
Shape
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5.0
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At a Glance
Overview
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 mil... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Shape is a cloud-based, all-in-one CRM platform combining sales, marketing, communications, automation, and AI. It centralizes lead capture, pipeline management, calls/texts/email in a unified inbox, marketing automation (drip campaigns, landing pages, social), reporting and dashboards, role-base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$61.00
/ month
Standard
$124.00
/ month
Professional
$249.00
/ month
Enterprise
$499.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Core
Contact Us
Complete
Contact Us
Enterprise
Contact Us
Pros and Cons
- Great features.
- Good CRM and phoning systems.
- Convenient IP telephony.
- Terrible reporting.
- Poor customer service.
- Struggles with uploading larger files.
- Wide range of features in one platform: CRM + sales + marketing + communications + AI
- Flexible, modular pricing with add-ons and scalable enterprise options
- Strong AI capabilities: automated calling, texting, scoring, insights
- Good support and onboarding resources (guides, webinars, video tutorials)
- Mobile app enabling work on the go
- Pricing not fully transparent; Core/Complete/Enterprise require quotes
- Advanced features (branching, custom UI) are add-ons for lower tiers
- No publicly confirmed multi-language/localization support
- No on-premises or offline deployment option stated
- Mobile app reviews appear mixed (low Android rating noted)
Reviewer's Segments
Small Business
52.62%
Mid Market
31.84%
Enterprise
15.53%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Videos
- Webinars
- Documentation
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
26
- Calendar
- Calendly
- Chat2Desk
- ChatArt
- DocuSign
- Dropbox Business
- Google Analytics 360 Formerly Google Analytics Premium
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jira
- JivoChat
- KrispCall
- Make
- MyOwnConference
- OneDrive
- Pinecone
- Ring Central
- SE Ranking
- Shift4Shop
- Site123
- Slack
- Smith.ai Live Website Chat
- SnapEngage
- Stripe
- SysTools IMAP Migration Tool
- Userlike
- Wati
- WordPress.com
- Zapier
- iSpring Learn
- tawk.to
Total integrations:
5
- Calendar
- Calendly
- Chat2Desk
- ChatArt
- DocuSign
- Dropbox Business
- Google Analytics 360 Formerly Google Analytics Premium
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jira
- JivoChat
- KrispCall
- Make
- MyOwnConference
- OneDrive
- Pinecone
- Ring Central
- SE Ranking
- Shift4Shop
- Site123
- Slack
- Smith.ai Live Website Chat
- SnapEngage
- Stripe
- SysTools IMAP Migration Tool
- Userlike
- Wati
- WordPress.com
- Zapier
- iSpring Learn
- tawk.to
Top Alternatives
Categories
Company Details
- By Bitrix, Inc.
- Located in Alexandria, Virginia, USA
- Founded in 2012
- By Shape Software Inc.
- Located in Irvine, California, USA
- Founded in 2009
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