Browse AI vs Freshservice
Take a look at how
Browse AI
and
Freshservice
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Browse AI
scores
4.8
out of 5 from
32
reviews, while
Freshservice
has been rated
4.6
out of 5 from
1147
reviews.
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Methodology
Freshservice
4.6
( 1,147 )
Start selling digital products with Crevio
5.0
(1)
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At a Glance
Overview
Browse AI is a no-code web data extraction and monitoring platform that lets users train "robots" in minutes to scrape, monitor, and automate website data extraction tasks. It supports deep scraping across pages, live monitoring of changes (prices, listings), AI-powered change detection and self-... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Freshservice is a cloud-based IT Service Management (ITSM) and enterprise service management (ESM) platform that supports ITIL-aligned best practices. It combines ticketing, incident/problem/change/release management, service catalog and request fulfillment, self-service portal and knowledge base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Personal
$19.00
/ month
Professional
$69.00
/ month
Premium
$500.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$59.00
/ month
Pro
$109.00
/ month
Enterprise
Contact Us
Pros and Cons
- Strong no-code approach accessible to non-technical users
- AI capabilities such as self-healing scrapers and change detection
- Broad integration ecosystem for downstream tools and data warehouses
- Flexible pricing tiers from free through enterprise managed services
- SOC 2 Type II, GDPR and CCPA compliance
- Credit-based usage can become expensive for high-volume extraction
- Credit consumption and costs can be complex to calculate for deep or JS-heavy sites
- Free plan has limited credits and domains, not suitable for production
- Advanced support and SLAs reserved for Premium/enterprise customers
- No open-source or self-hosted option for organizations needing full data control
- Comprehensive ITIL process coverage (Incident, Problem, Change, Release, CMDB) in one platform
- Strong workflow automation / orchestration features with predictable transaction-based pricing
- AI-powered virtual agent (Freddy) and copilot with multilingual support and human escalation paths
- Flexible licensing with Day Passes for occasional agents and differentiation between business/regular agents
- Large ecosystem of integrations and apps via Freshworks Marketplace
- No on-premises deployment option (cloud-only)
- Many advanced modules require Pro or Enterprise tiers, increasing overall cost for full feature sets
- Some features (e.g., certain change risk assessments/surveys) noted as planned/future releases
- Limited visibility into monthly-billed prices and monthly billing can be significantly higher
- Some UI customization flexibility is limited (e.g., sidebar order)
Reviewer's Segments
Small Business
81.25%
Mid Market
9.38%
Enterprise
9.38%
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
11
- Airtable
- Attio
- Box
- ChatGPT
- Databricks
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- HubSpot
- Microsoft 365
- Pipedrive
- ServiceNow
- Slack
- Smartsheet
- Snowflake
- Zapier
- Zoho CRM
- monday CRM
- n8n
Total integrations:
14
- Airtable
- Attio
- Box
- ChatGPT
- Databricks
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- HubSpot
- Microsoft 365
- Pipedrive
- ServiceNow
- Slack
- Smartsheet
- Snowflake
- Zapier
- Zoho CRM
- monday CRM
- n8n
Top Alternatives
Categories
No common categories found.
Company Details
- By Browse AI Inc.
- Located in Vancouver, British Columbia, Canada
- Founded in 2020
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
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