Chatter vs Help.com

Take a look at how Chatter and Help.com stack up against each other across pricing, features, and support using feedback from real users like yourself. Chatter scores 4.1 out of 5 from 942 reviews, while Help.com has been rated 4.4 out of 5 from 5 reviews.
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Chatter Logo

Chatter

4.1
(942)
Help.com Logo

Help.com

4.4
(5)
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At a Glance
Chatter Logo
Chatter
Starting at:
$15.00/month
Help.com Logo
Help.com
Pricing not provided by vendor
Overview
Chatter Logo
Chatter
Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Chatter
View 5 images
Chatter Screenshots
Chatter screenshot 1
Chatter screenshot 2
Chatter screenshot 3
Chatter screenshot 4
Chatter screenshot 5
Help.com Logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 3 images
Help.com Screenshots
Help.com screenshot 1
Help.com screenshot 2
Help.com Homepage
Help.com Homepage
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Pricing
Chatter Logo
Chatter
Free trial available
Free plan available
Billing type Recurring Subscription
Chatter
$0.00
/ month
Chatter Plus
$15.00
/ month
See all pricing
Help.com Logo
Help.com
No pricing information available
Reviewer's Segments
Chatter Logo
Chatter
Small Business
18.79%
Mid Market
44.9%
Enterprise
36.31%
Help.com Logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Deployment
Chatter Logo
Chatter
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help.com Logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Chatter Logo
Chatter
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help.com Logo
Help.com
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Chatter Logo
Chatter
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help.com Logo
Help.com
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Chatter Logo
Chatter
Total integrations: 17
  • AgilePoint NX
  • Asana
  • Box
  • Cyclr
  • DocuSign
  • Dropbox
  • GitHub
  • Google Workspace
  • HubSpot
  • Intercom
  • Jira
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Trello
  • Twilio
  • Workday
  • Zapier
  • Zendesk
  • Zoom
Help.com Logo
Help.com
Total integrations: 8
  • AgilePoint NX
  • Asana
  • Box
  • Cyclr
  • DocuSign
  • Dropbox
  • GitHub
  • Google Workspace
  • HubSpot
  • Intercom
  • Jira
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Trello
  • Twilio
  • Workday
  • Zapier
  • Zendesk
  • Zoom
Top Alternatives
Chatter Logo
Chatter
See all alternatives
Help.com Logo
Help.com
See all alternatives
Company Details
Chatter Logo
Chatter
  • By Salesforce
  • Located in San Francisco, California
  • Founded in 1999
Help.com Logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014