Freshservice vs KrispCall
Take a look at how
Freshservice
and
KrispCall
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshservice
scores
4.6
out of 5 from
1147
reviews, while
KrispCall
has been rated
4.5
out of 5 from
31
reviews.
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Methodology
Freshservice
4.6
( 1,147 )
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At a Glance
Overview
Freshservice is a cloud-based IT Service Management (ITSM) and enterprise service management (ESM) platform that supports ITIL-aligned best practices. It combines ticketing, incident/problem/change/release management, service catalog and request fulfillment, self-service portal and knowledge base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
KrispCall is a cloud-based VoIP and business phone platform that provides virtual phone numbers in 100+ countries, unified handling of calls/SMS/MMS/voicemail, AI-powered calling intelligence (transcription and summaries), deep CRM integrations, outbound tools (power dialer, bulk SMS), advanced r... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$59.00
/ month
Pro
$109.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Essential
$12.00
/ month
Standard
$32.00
/ month
Enterprise
Contact Us
Pros and Cons
- Comprehensive ITIL process coverage (Incident, Problem, Change, Release, CMDB) in one platform
- Strong workflow automation / orchestration features with predictable transaction-based pricing
- AI-powered virtual agent (Freddy) and copilot with multilingual support and human escalation paths
- Flexible licensing with Day Passes for occasional agents and differentiation between business/regular agents
- Large ecosystem of integrations and apps via Freshworks Marketplace
- No on-premises deployment option (cloud-only)
- Many advanced modules require Pro or Enterprise tiers, increasing overall cost for full feature sets
- Some features (e.g., certain change risk assessments/surveys) noted as planned/future releases
- Limited visibility into monthly-billed prices and monthly billing can be significantly higher
- Some UI customization flexibility is limited (e.g., sidebar order)
- Global virtual numbers in 100+ countries
- Rich feature set including unified inbox, power dialer, AI transcription & summaries
- Competitive entry pricing with annual discounts
- Extensive CRM and business-tool integrations
- Cloud-only, no hardware required; fast deployment
- Calling minutes and SMS are billed separately and can add significant usage costs
- UI language/localization beyond English not clearly documented
- Some advanced call center features (predictive dialing, advanced speech analytics) are not clearly documented
- No explicit built-in call scheduling / callback feature documented
- No free trial (relies on demos and 14-day money-back guarantee)
Reviewer's Segments
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Small Business
77.42%
Mid Market
19.35%
Enterprise
3.23%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
14
- Affinity
- Attio
- Bitrix24
- Box
- Capsule CRM
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Greenhouse
- Helpdesk
- HubSpot CRM
- Kommo
- Microsoft 365
- Notion
- Pipedrive
- ServiceNow
- Slack
- Smartsheet
- Zapier
- Zoho CRM
- Zoho Recruit
- folk
Total integrations:
13
- Affinity
- Attio
- Bitrix24
- Box
- Capsule CRM
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Greenhouse
- Helpdesk
- HubSpot CRM
- Kommo
- Microsoft 365
- Notion
- Pipedrive
- ServiceNow
- Slack
- Smartsheet
- Zapier
- Zoho CRM
- Zoho Recruit
- folk
Top Alternatives
Categories
No common categories found.
Company Details
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
- By KrispCall PTE. Ltd.
- Located in 531A Upper Cross Street, #04-95 Hong Lim Complex, Singapore
- Founded in 2022
