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Methodology
Freshservice
4.6
( 1,147 )
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At a Glance
Overview
Freshservice is a cloud-based IT Service Management (ITSM) and enterprise service management (ESM) platform that supports ITIL-aligned best practices. It combines ticketing, incident/problem/change/release management, service catalog and request fulfillment, self-service portal and knowledge base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
MRPeasy is a cloud-based Manufacturing Resource Planning (MRP) / small-enterprise ERP aimed at small and medium-sized manufacturers (roughly 10–200 employees). It provides production planning and scheduling, inventory and warehouse management, procurement, sales/order management, standard account... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$59.00
/ month
Pro
$109.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$49.00
/ month
Professional
$69.00
/ month
User Bundle (10 users)
$79.00
/ month
Enterprise
$99.00
/ month
Unlimited
$149.00
/ month
Pros and Cons
- Comprehensive ITIL process coverage (Incident, Problem, Change, Release, CMDB) in one platform
- Strong workflow automation / orchestration features with predictable transaction-based pricing
- AI-powered virtual agent (Freddy) and copilot with multilingual support and human escalation paths
- Flexible licensing with Day Passes for occasional agents and differentiation between business/regular agents
- Large ecosystem of integrations and apps via Freshworks Marketplace
- No on-premises deployment option (cloud-only)
- Many advanced modules require Pro or Enterprise tiers, increasing overall cost for full feature sets
- Some features (e.g., certain change risk assessments/surveys) noted as planned/future releases
- Limited visibility into monthly-billed prices and monthly billing can be significantly higher
- Some UI customization flexibility is limited (e.g., sidebar order)
- Broad MRP/ERP feature set for small manufacturers covering planning, WIP, inventory, BOMs and stock tracking
- Transparent pricing and no mandatory long-term contracts; predictable user-scaling pricing
- Strong integrations with accounting and e-commerce systems
- Free trial and demo data reduce evaluation risk
- Cloud-based with modern security practices and a built-in AI chatbot
- Per-user licensing can be expensive when many shop-floor or light users are required
- Some advanced features are limited to higher tiers (multiple sites, API/webhooks, version control)
- Customization appears limited to provided custom fields; no evidence of open-source or full module customization
- Some user feedback notes UI could be dated or not optimized for shop-floor tablets
Reviewer's Segments
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Small Business
68.18%
Mid Market
27.27%
Enterprise
4.55%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
14
- BigCommerce
- Box
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- HubSpot CRM
- Microsoft 365
- Microsoft Power BI
- QuickBooks Online
- ServiceNow
- Shopify
- Slack
- Smartsheet
- WooCommerce
- Xero
- Zapier
Total integrations:
9
- BigCommerce
- Box
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- HubSpot CRM
- Microsoft 365
- Microsoft Power BI
- QuickBooks Online
- ServiceNow
- Shopify
- Slack
- Smartsheet
- WooCommerce
- Xero
- Zapier
Top Alternatives
Categories
No common categories found.
Company Details
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
- By MRPeasy Ltd.
- Located in Bristol, England, UK
- Founded in 2014
