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Methodology
Freshservice
4.6
( 1,147 )
Ownr
No reviews yet
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At a Glance
Overview
Freshservice is a cloud-based IT Service Management (ITSM) and enterprise service management (ESM) platform that supports ITIL-aligned best practices. It combines ticketing, incident/problem/change/release management, service catalog and request fulfillment, self-service portal and knowledge base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Ownr is a browser-based legal platform that simplifies registering, incorporating, and managing businesses in Canada. It helps with sole proprietorship and corporate registrations (provincial and federal options), name searches and reservations, secure storage of minute books and legal documents,... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$59.00
/ month
Pro
$109.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Online Minute Book Plan (Basic)
$0.00
/ year
Sole Proprietorship Registration Service
$49.00
one-time
Incorporation Services (subscription)
$199.00
/ year
Managed Corporation Plan
Contact Us
Pros and Cons
- Comprehensive ITIL process coverage (Incident, Problem, Change, Release, CMDB) in one platform
- Strong workflow automation / orchestration features with predictable transaction-based pricing
- AI-powered virtual agent (Freddy) and copilot with multilingual support and human escalation paths
- Flexible licensing with Day Passes for occasional agents and differentiation between business/regular agents
- Large ecosystem of integrations and apps via Freshworks Marketplace
- No on-premises deployment option (cloud-only)
- Many advanced modules require Pro or Enterprise tiers, increasing overall cost for full feature sets
- Some features (e.g., certain change risk assessments/surveys) noted as planned/future releases
- Limited visibility into monthly-billed prices and monthly billing can be significantly higher
- Some UI customization flexibility is limited (e.g., sidebar order)
- Simplified, guided incorporation process with good UX.
- Legal compliance and filings handled with reminders and documentation.
- Flexible share class and equity management tools (via managed plan/add-on).
- Tiered plans (basic vs Managed) with add-ons for shares and employee contracts.
- Document storage and minute book management in-platform.
- Exact pricing for the Managed Corporation Plan was not published in the reviewed sources.
- No public integrations with accounting or CRM platforms were found.
- No public API or developer access verified.
- UI/language support appears English‑centric; multilingual UI not verified.
- Corporate subscriptions require annual commitments; renewal pricing for free-first-year plan not clearly published.
Reviewer's Segments
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
14
- Box
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- Microsoft 365
- ServiceNow
- Slack
- Smartsheet
Total integrations:
0
We could not find any integrations for this product.
Top Alternatives
Categories
No common categories found.
Company Details
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
- By Ownr
- Located in Toronto, Ontario, Canada
- Founded in 2017
