Freshservice vs Plesk SolusVM
Take a look at how
Freshservice
and
Plesk SolusVM
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshservice
scores
4.6
out of 5 from
1147
reviews, while
Plesk SolusVM
has been rated
4.1
out of 5 from
7
reviews.
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Methodology
Freshservice
4.6
( 1,147 )
Plesk SolusVM
4.1
( 7 )
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At a Glance
Overview
Freshservice is a cloud-based IT Service Management (ITSM) and enterprise service management (ESM) platform that supports ITIL-aligned best practices. It combines ticketing, incident/problem/change/release management, service catalog and request fulfillment, self-service portal and knowledge base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
SolusVM is a GUI-based VPS and infrastructure management system for hosting providers, IT departments, and service companies. It manages clusters of servers via a central management node, supports multiple virtualization technologies (KVM, OpenVZ, Virtuozzo), provides a RESTful API, separate admi... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$59.00
/ month
Pro
$109.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Management Node (standard, control plane only)
$2.50
/ month
Compute Resource — Micro
$2.50
/ month
Compute Resource — Mini
$5.00
/ month
Compute Resource — Unlimited
$10.00
/ month
Management Node with Virtualization
$10.00
/ month
Pros and Cons
- Comprehensive ITIL process coverage (Incident, Problem, Change, Release, CMDB) in one platform
- Strong workflow automation / orchestration features with predictable transaction-based pricing
- AI-powered virtual agent (Freddy) and copilot with multilingual support and human escalation paths
- Flexible licensing with Day Passes for occasional agents and differentiation between business/regular agents
- Large ecosystem of integrations and apps via Freshworks Marketplace
- No on-premises deployment option (cloud-only)
- Many advanced modules require Pro or Enterprise tiers, increasing overall cost for full feature sets
- Some features (e.g., certain change risk assessments/surveys) noted as planned/future releases
- Limited visibility into monthly-billed prices and monthly billing can be significantly higher
- Some UI customization flexibility is limited (e.g., sidebar order)
- Low, predictable licensing costs suitable for small clusters.
- Supports multiple virtualization types (KVM, OpenVZ, Virtuozzo).
- Strong billing and control panel integrations (WHMCS, HostBill, Blesta, Plesk, cPanel).
- Full REST API and template/app integration for rapid deployments.
- Scalable licensing model allowing many VPS instances.
- Proprietary (not open source).
- Live migration and multi-site disaster recovery capabilities are not clearly documented.
- IPv6 support/documentation not clearly present in provided sources.
- No clearly documented CLI beyond the REST API and web GUI.
- No official public demo video link located in the reviewed documentation.
Reviewer's Segments
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Small Business
14.29%
Mid Market
57.14%
Enterprise
28.57%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
14
- Box
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- Microsoft 365
- ServiceNow
- Slack
- Smartsheet
Total integrations:
0
We could not find any integrations for this product.
Top Alternatives
Categories
No common categories found.
Company Details
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
- By Plesk International GmbH (WebPros)
- Located in Schaffhausen, Switzerland
- Founded in circa 2000
