Help.com vs Front

Take a look at how Help.com and Front stack up against each other across pricing, features, and support using feedback from real users like yourself. Help.com scores 4.4 out of 5 from 5 reviews, while Front has been rated 4.7 out of 5 from 2019 reviews.
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Help.com Logo

Help.com

4.4
(5)
Front Logo

Front

4.7
(2,019)
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At a Glance
Help.com Logo
Help.com
Pricing not provided by vendor
Front Logo
Front
Starting at:
$19.00/month
Overview
Help.com Logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 3 images
Help.com Screenshots
Help.com screenshot 1
Help.com screenshot 2
Help.com Homepage
Help.com Homepage
Front Logo
Front
Front is a customer communication hub that features a highly lauded modern interface inspired by email clients, which team members love because it’s familiar and easy to use. Front features powerful automation capabilities that eliminate manual workflows across systems, and provide essential anal... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Front
View 5 images
Front Screenshots
Front screenshot 1
Front screenshot 2
Front screenshot 3
Front screenshot 4
Front screenshot 5
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Pricing
Help.com Logo
Help.com
No pricing information available
Front Logo
Front
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$19.00
/ month
Growth
$49.00
/ month
Scale
$99.00
/ month
See all pricing
Reviewer's Segments
Help.com Logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Front Logo
Front
Small Business
50.37%
Mid Market
40.96%
Enterprise
8.67%
Deployment
Help.com Logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Front Logo
Front
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help.com Logo
Help.com
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Front Logo
Front
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help.com Logo
Help.com
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Front Logo
Front
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help.com Logo
Help.com
Total integrations: 8
  • Calendar
  • Clearbit
  • CloudTalk
  • Dialpad Talk
  • Dropbox Business
  • Gmail
  • Google Drive
  • Helpdesk
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Microsoft 365
  • Microsoft Teams
  • Olark
  • Pinecone
  • Pipedrive
  • Retool
  • Shopify
  • Stripe
  • Testimonial
  • Trello
  • Twilio
  • WhatsApp Business
Front Logo
Front
Total integrations: 16
  • Calendar
  • Clearbit
  • CloudTalk
  • Dialpad Talk
  • Dropbox Business
  • Gmail
  • Google Drive
  • Helpdesk
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Microsoft 365
  • Microsoft Teams
  • Olark
  • Pinecone
  • Pipedrive
  • Retool
  • Shopify
  • Stripe
  • Testimonial
  • Trello
  • Twilio
  • WhatsApp Business
Top Alternatives
Help.com Logo
Help.com
See all alternatives
Front Logo
Front
See all alternatives
Company Details
Help.com Logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014
Front Logo
Front
  • By Front App, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2013