Help.com vs Help Scout

Take a look at how Help.com and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. Help.com scores 4.4 out of 5 from 5 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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Help.com Logo

Help.com

4.4
(5)
Help Scout Logo

Help Scout

4.4
(401)
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At a Glance
Help.com Logo
Help.com
Pricing not provided by vendor
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Overview
Help.com Logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 3 images
Help.com Screenshots
Help.com screenshot 1
Help.com screenshot 2
Help.com Homepage
Help.com Homepage
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
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Pricing
Help.com Logo
Help.com
No pricing information available
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
Help.com Logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
Help.com Logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help.com Logo
Help.com
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help.com Logo
Help.com
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help.com Logo
Help.com
Total integrations: 8
  • Agile CRM
  • Close
  • CloudTalk
  • Gmail
  • Google Workspace
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Kinsta
  • Microsoft Teams
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Provide Support Live Chat
  • Shopify
  • Stripe
  • SurveyMonkey
  • Testimonial
  • Trello
  • Twilio
  • Zowie
Help Scout Logo
Help Scout
Total integrations: 13
  • Agile CRM
  • Close
  • CloudTalk
  • Gmail
  • Google Workspace
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Kinsta
  • Microsoft Teams
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Provide Support Live Chat
  • Shopify
  • Stripe
  • SurveyMonkey
  • Testimonial
  • Trello
  • Twilio
  • Zowie
Top Alternatives
Help.com Logo
Help.com
See all alternatives
Help Scout Logo
Help Scout
See all alternatives
Company Details
Help.com Logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011