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Help.com vs Help Scout Comparison

Help.com vs Help Scout Comparison
Help.com
Help Scout

At a Glance

4.4

Live Chat Software

Pricing Not Available

4.4

Help Desk Software

Starting at $25

Per Month

Overview

Help.com

Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be scala…  Learn more

Target Market

Small Business

Help Scout

Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform.  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Standard

$25

Per Month

Plus

$50

Per Month

See Pricing Details

Free Trial Available

Pricing Available

Pros & Cons

Help.com Pros

There is not sufficient information

Help.com Cons

There is not sufficient information

Help Scout Pros

There is not sufficient information

Help Scout Cons

There is not sufficient information

Screenshots

Help.com

Help Scout

Videos

Help.com

No videos provided

Help Scout

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $0

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Mobile iPhone

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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